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    4 years ago

    The service was horrible and I. Will never use them again because the customer service was awful

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    Amtrak - Train

    Amtrak

    (179 reviews)

    Waterfront

    Train 96 Northeast Regional (NYC to BOSTON) 4/19/26…read more Super kind staff and very accommodating! Traveling with a group of 8--including kids--so it was impossible to find seats together (especially since there were stops before us). We checked every cart, and eventually had to stand for a bit. Luckily staff were able to accommodate us with Cafe tables!

    1. Tv dinners for dinner - the food was poor quality not what I was expecting…read more 2. Observation cart- windows extremely dirty . Difficult to enjoy the view. 3. Bathrooms dirty - never cleaned during trip. Chicago to Seattle Wa Room attendant spent most of his time in his roomette with feet up playing on his phone. 4. Roomette extremely small for two adults . 5. Coach seats look comfortable 6. Chicago 7 Empire Builder - due to weather, mechanical issue. 5 hrs late 7. Coast Starlight 8. Red cap associate Castle extremely knowledgeable and helpful. 9. Union station LAX no electric outlets . Very difficult with all electronics that need charging. Station needs at least a charging station for paying customers. 10. Red cap - Mathew excellent in LAX. 11. Room attendant on train 230 from LAX to NOL - Harold extremely personable & helpful. 12. 4 hours late getting - flood watch 13. Eric in dinning cart. Personable My first cross country trip with Amtrak. Not the experience was expecting. Several delays which I understand is common with Amtrak. Most employees were amazing .

    Amtrak Vacations

    Amtrak Vacations

    (32 reviews)

    Amtrak Vacation through Railbookers was an absolute joke!! Derailment on track outside of Reno,…read moreNevada and they threw 400 people off the train in Salt Lake City and basically said figure it out, this train is being terminated, no hotel provided, no car service, nothing!! Would not recommend to anyone!! They leave you stranded and no one reaches out to you for guidance or anything, it was a joke!! Still have not heard anything from anyone about what happened to us because they obviously don't care, they just want your money

    "Amtrak Vacations" (AV) should be investigated by the District Attorney's office for elder abuse,…read morefalse advertising, breach of contract and fraud. That's my experience, and one that is shared by many others on this site. I wanted a rail trip to and from Glacier NP arranged by a third party with little or no effort on my part. AV offered exactly that with a hotel, rental car and sightseeing trip all included. $3,900 for one person seemed high but I was buying peace of mind, or so they had me believe. The incompetence of this company was beyond astonishing. I felt I was dealing with eight year old's. To be brief, my train in to Portland ran five hours late meaning my connection to Whitefish had left without me. I left a message on AV's 800 number asking for instructions and directing them to put my itinerary back 24 hours. In the meantime Amtrak employees had already taken care of a hotel, meals and rescheduling me on the next day's train. Good Job Amtrak! The next day I made three calls to AV and finally spoke to an agent asking that my itinerary be put back 24 hours. She explained that if the sightseeing tour could not be rescheduled I would be charged a late cancellation penalty. When I expressed my shock at that concept she hung up. Finally, after three attempts another AV agent agreed to reschedule my trip, and had her "associate" handle the return trip by train. All looked good. Once checked in at the hotel I did the researching that I should have done originally, and paid AV royally for me not to have to do. Before I left, and once they had my money, they told me that the sightseeing tour they had sold me was no longer available and they has therefor set me up with a more expensive one, which turned out to be $150. It was "only an hour away from the hotel" and I would have the rental car. No mention of the fact that entrance by car to the park required a permit obtained by lottery on a daily basis. The odds on obtaining one were 1:400. The new location for the tour was 94 miles away (not a one hour drive on mountain roads) and started at 8:00 am. Breakfast at the hotel was not served until 6:30. So a probable two hour drive without breakfast for a 76 year old that AV thought was just fine, even if I was allowed to enter the park? Finally, I received new trip vouchers for the rescheduled trip by email, and gave up. The dates on the sightseeing trip and return on the train were wrong. Nothing had changed. Enough was enough. I took back control, and drive the Glacier myself, and had a great day of it. That night I boarded the train, with my new ticket, only to learn that the ticket had been cancelled for a refund and was invalid. AV had abandoned me completely and I think stole from me as well. Thankfully Amtrak staff rescued me and issued a new sleeper ticket through to San Jose at no extra change. Usually travel companies will ask you for feedback at the end of a trip. Not "Amtrak Vacations". I checked out the cost of the trip if I had booked it myself and it came to $2,063.

    Wonderland MBTA Station - Bus & Blue Line - Exhibit D: Security asleep on the job - that's Paul D.

    Wonderland MBTA Station - Bus & Blue Line

    (14 reviews)

    Here today! Logan…read moreAirport employees have an option to park here and Academy Buses are contracted to shuttle them from Wonderland Station to Logan Airport. It's one of Massport bus station as well as a commuter train station. The reason I say MAYBE to recommending this business is sometimes you have no other options but to frequent this location. Logan Boston Airport contracted Academy Bus company after 2 other companies failed to provide Standard of Care Service and Failures To Meet EXPECTATIONS so they lost the contract. Being that 2 other companies lost work, the other bus companies DON'T like the "new kids" on the block so they make our jobs hard/frustrating. Allow me to explain the experiences we as "new kids" on the block encounter. The losers would not be courteous to us in the airport such as allow us to merge in, merge out, block us in while picking up or dropping off employees, blow, middle finger us and at Wonderland WE better behave ourselves otherwise they would report us to our company for the littlest misdeed. 99 percent of the time it's innocent/a misunderstanding but our company would get on us because Massport has the power to ban our company outta there which with enough documentation could cause Academy the contract. Let me tell the people on my platform something, EVERYTHING has a domino effect whether good or bad. One thing I know for sure, when Lady Karma comes to collect/pay out YA ASS BETTER BE LIVING RIGHT. Here's what happened to me, I keep saying I DON'T BE MAKING THESE THINGS UP! I was new on the shift assignment, I pulled up and the company "security guard/supervisor" was blocking the section we are allotted to pickup/drop off. Now because I'm customer service oriented, ESPECIALLY being an Elite Yelper/blogger/complainer/enthusiast/secret shopper, I'm not a hypocrite when it comes to handling my business and providing my customers with the best customer experience I can. It's raining this particular night and PAUL D with ACADEMY BUS was blocking where we drivers/face of the company need to do our job DROP and PICK simple. I promise on my deceased dog Braylon (oh how I miss my bestfriend), I didn't know he's been behaving this stupidly prior to my joining the company. I innocently asked him a very valid question "Paul, you know your in the way, we pickup here?" Paul: "I know, pull in behind me!" Just as we're talking, another one of our buses comes to drop off and because we know the Masstransit guys get irate with us, she innocently pulls in and leaves her tail swing out, she didn't want to pull up further because ITS NOT OUR DESIGNATED SECTION. As she's unloading, a Masstransport bus arrives WE'VE literally sandwiched him and his passengers in, those passengers who more than likely worked 2 jobs an average of 16 hour work day, wanna get off da dam bus! Here the "New Kids" on the preventing from SAFETY letting him SAFELY letting his passengers off the bus. HERE IS THE SITUATION I'm talking about! Paul goes over to the driver and gets on her because she should have pulled all the way up along side the curb to drop off. Never minding WE have been warned KEEP OUTTA Masstransport way! Same night, it starts raining and passengers are forced to load the buses in the rain because Paul D, in his ego refuses to move his van somewhere/anywhere else, ITS A BUS RAMP dude! Ok, from what Mike Smith (terminal manager) told me, the Government Contract required the company to hire Paul D to "Supervise the drivers", be "Security detail" and be available for the airport employees because the crime rate is HIGH at the Wonderland MBTA Station. When I'm staged waiting on my passengers, I stand at my bus door, twice I was harassed/solicited all while Paul D was sleeping in the van/in plane site! One night a stocky, highly intoxicated Colombian dude (probably American Most Wanted)with a backpack tried to solicit/ harassed me, an employee got his car broken another lady lost her keys and tried to wake Paul up and report the incident but she couldn't because Paul was catch up on his beauty sleep. The Colombian guy thought about my rejection and waited on my return, I wasn't standing outside on his return but was dropping off 3 ladies and he approached them as they were exiting my bus. Where was Paul D on each of these several incidents? Sleeping in the van/in the way/in the bus loading zone after working his other job, he was exhausted. I know Paul's job ego went and tattled on me because I ignored him because he's a bonafide IDIOT. How can I have an intelligent conversation with an idiot? How can someone that doesn't respect/do his own job/respect others ESPECIALLY an employee that makes the company money tell me my tie is crooked? Be respectful and you'll get respect. No I do not recommend this Boston Station because it's dangerous and Massachusetts does not have a concealed hand gun law, you better watch your surroundings here and don't look for Paul to assist. Here today! Gone tomorrow!

    One of the most convoluted t stations you've ever seen. Difficult to leave and difficult to get on…read morethe right side of the tracks somehow? I use this station regularly, have grown up using either Boston or New York subways so I'm no novice and still somehow have trouble leaving without getting lost inside because the signs don't make sense and you keep ending up at the garage. Like all I want is a clear main entrance and exit which seems to be the one at the top with the restaurants but unfortunately adding the garage as connected, while very nice for those parking, makes this a very bizarrely "organized" station. Giving it good ratings because it's conveniently near some great restaurants seems unfair bc by that standard, boylston st is nice lol but it is clean

    CapeFLYER - trains - Updated May 2026

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