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    The service was horrible and I. Will never use them again because the customer service was awful

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    Amtrak - Train

    Amtrak

    3.0(180 reviews)
    62.2 miWaterfront

    1. Tv dinners for dinner - the food was poor quality not what I was expecting…read more 2. Observation cart- windows extremely dirty . Difficult to enjoy the view. 3. Bathrooms dirty - never cleaned during trip. Chicago to Seattle Wa Room attendant spent most of his time in his roomette with feet up playing on his phone. 4. Roomette extremely small for two adults . 5. Coach seats look comfortable 6. Chicago 7 Empire Builder - due to weather, mechanical issue. 5 hrs late 7. Coast Starlight 8. Red cap associate Castle extremely knowledgeable and helpful. 9. Union station LAX no electric outlets . Very difficult with all electronics that need charging. Station needs at least a charging station for paying customers. 10. Red cap - Mathew excellent in LAX. 11. Room attendant on train 230 from LAX to NOL - Harold extremely personable & helpful. 12. 4 hours late getting - flood watch 13. Eric in dinning cart. Personable My first cross country trip with Amtrak. Not the experience was expecting. Several delays which I understand is common with Amtrak. Most employees were amazing .

    I've taken the Acela and the Northeast Regional between NYC and Boston several times. I've never…read morebeen disappointed! The trains are easy to book, comfortable, and spacious. The app is excellent, and both South Station in Boston and Moynihan in NYC are great stations. Lots of food choices at both locations and tons of clear signage. Even when my train is delayed (twice from nyc to Boston) it's always an easier and more convenient choice than flying.

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    Amtrak - Microwave breakfast

    Microwave breakfast

    Amtrak
    Amtrak

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    Amtrak Vacations

    Amtrak Vacations

    1.4(33 reviews)
    69.4 mi

    Amtrak Vacations - The Booking Experience…read more First, it's useful to recognize how best to organize travel on Amtrak. To this point, I've probably booked more than 100 rail trips over the past 40 years. My wife and our three children made repeated trips from Kansas City to Chicago, Chicago to Denver, Chicago to New Orleans, Fairbanks to Mt. Denali, and from D.C. to my family home in southern Connecticut. For the longer trips, we'd book sleeper cars and treat ourselves to first class dining and accommodation services, most notably on Amtrak's storied City of New Orleans. Now that I'm retired and travel alone, I wanted to push the Amtrak limits in a coast-to-coast trip from Washington, D.C.'s Union Station to the Canadian northwest, ending in Jasper, then Banff, and then Calgary. So, I started sniffing around the internet for opportunities on Amtrak, favoring segments in a private sleeping car. Up to now I have booked all my Amtrak trips the way I booked all of my polar expeditions (including four Arctic expeditions and two Antarctic expeditions, all on Quark Expeditions): I would deal exclusively and directly with the operator Quark and its travel consultants. For the cross-country trip on Amtrak, however, I looked at all of the moving parts and decided to respond to the invitation I received after I submitted an inquiry into cross-country Amtrak trips. Those moving parts included figuring out which trains would travel to my intended destinations, identifying hotels that could accommodate me on my way, and booking excursions available to rail passengers along my route. Within an hour of sending my inquiry I got a response from Amtrak Vacations and its representative, Kevin Guadagnoli. Amtrak Vacations is not the same as Amtrak: working with Railbookers, a travel agency that specializes in creating customizable train vacation packages, Amtrak Vacations makes its mark by offering experienced advisors who have direct booking access to rail travel throughout North America (so it includes both U.S. and Canadian rail services). Kevin was a great listener: he was low-key, patient, empathetic, and exceptionally well-versed in what can be a confusing Venn-diagram of services and lodgings that work in conjunction with the steel rails. I figured I was asking a lot; and I recognize now that I seriously underestimated the complexity of options available to rail travelers. Kevin made the itinerary-building part of this trip seamless, probably because he was working tirelessly behind the scenes to assemble the trip I had in mind. Once we established the goal of my trip (my being in Canada for the first week of July), we spent about an hour on the phone connecting a series of dots: I asked for a sleeper accommodation throughout the trip; done. Kevin knew schedules and partners - this became important because the trip included nights off the train - so we needed hotel options - and local excursions that the trip would allow for. It's clear from the results that Kevin knew what he was doing. He had some particular challenges that I was clueless about, most notably the fact that Seattle and Vancouver both were host cities for the 2026 World Cup. This likely drove up the cost of accommodations - indeed, in one instance a perfect hotel would work but only if I was able to stay for two nights. Kevin got the okay from me to make this change, and within a day he built an itinerary unlike any other, calling it The Canadian Rockies by Rail - June 2026. The itinerary was custom-built around my goals. I would depart Washington D.C.'s Union Station at 4 p.m. on Sunday, June 28, 2026, in a roomette bound for Chicago's Union Station. The train would arrive in Seattle on July 1, and head to Vancouver, B.C. (on a coach seat) departing at 1800 and arriving at 2200. There Kevin booked me a room at the Fairmont Waterfront and scored a 48-hour hop-on hop-off tour bus that I could use for the two days I will be staying in Vancouver. From Vancouver the sleeper car will take me to Jasper, where I will spend July 4 and 5 at the Crimson Jasper. I'll be taking the Icefields Parkway Discovery Tour from Jasper to Banff and spend the next two nights at the Hotel Canoe & Suites, where I'll take a Mountains, Lakes & Waterfalls tour in and around Banff. On the last day of my itinerary, I'll board a one-way shuttle from Banff, ending at the Marriott on site at the Calgary Airport. I studied travel insurance options (typically I'll insure my trips with Crum & Forster's Travel Insured International) and elected to take Kevin's recommendation for trip coverage through TripMate, underwritten by General Global Assistance ($1,089). Including this coverage, the total invoice for all travel, including rail, insurance, lodging, and excursions, was $12,234.85. My thanks to Amtrak Vacations, Kevin Guadagnoli, Railbooker's transfer-point person, and Amtrak!

    Amtrak Vacation through Railbookers was an absolute joke!! Derailment on track outside of Reno,…read moreNevada and they threw 400 people off the train in Salt Lake City and basically said figure it out, this train is being terminated, no hotel provided, no car service, nothing!! Would not recommend to anyone!! They leave you stranded and no one reaches out to you for guidance or anything, it was a joke!! Still have not heard anything from anyone about what happened to us because they obviously don't care, they just want your money

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    Amtrak Vacations
    Amtrak Vacations
    Amtrak Vacations

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    Wonderland MBTA Station - Bus & Blue Line - Exhibit D: Security asleep on the job - that's Paul D.

    Wonderland MBTA Station - Bus & Blue Line

    2.9(14 reviews)
    63.6 mi

    Here today! Logan…read moreAirport employees have an option to park here and Academy Buses are contracted to shuttle them from Wonderland Station to Logan Airport. It's one of Massport bus station as well as a commuter train station. The reason I say MAYBE to recommending this business is sometimes you have no other options but to frequent this location. Logan Boston Airport contracted Academy Bus company after 2 other companies failed to provide Standard of Care Service and Failures To Meet EXPECTATIONS so they lost the contract. Being that 2 other companies lost work, the other bus companies DON'T like the "new kids" on the block so they make our jobs hard/frustrating. Allow me to explain the experiences we as "new kids" on the block encounter. The losers would not be courteous to us in the airport such as allow us to merge in, merge out, block us in while picking up or dropping off employees, blow, middle finger us and at Wonderland WE better behave ourselves otherwise they would report us to our company for the littlest misdeed. 99 percent of the time it's innocent/a misunderstanding but our company would get on us because Massport has the power to ban our company outta there which with enough documentation could cause Academy the contract. Let me tell the people on my platform something, EVERYTHING has a domino effect whether good or bad. One thing I know for sure, when Lady Karma comes to collect/pay out YA ASS BETTER BE LIVING RIGHT. Here's what happened to me, I keep saying I DON'T BE MAKING THESE THINGS UP! I was new on the shift assignment, I pulled up and the company "security guard/supervisor" was blocking the section we are allotted to pickup/drop off. Now because I'm customer service oriented, ESPECIALLY being an Elite Yelper/blogger/complainer/enthusiast/secret shopper, I'm not a hypocrite when it comes to handling my business and providing my customers with the best customer experience I can. It's raining this particular night and PAUL D with ACADEMY BUS was blocking where we drivers/face of the company need to do our job DROP and PICK simple. I promise on my deceased dog Braylon (oh how I miss my bestfriend), I didn't know he's been behaving this stupidly prior to my joining the company. I innocently asked him a very valid question "Paul, you know your in the way, we pickup here?" Paul: "I know, pull in behind me!" Just as we're talking, another one of our buses comes to drop off and because we know the Masstransit guys get irate with us, she innocently pulls in and leaves her tail swing out, she didn't want to pull up further because ITS NOT OUR DESIGNATED SECTION. As she's unloading, a Masstransport bus arrives WE'VE literally sandwiched him and his passengers in, those passengers who more than likely worked 2 jobs an average of 16 hour work day, wanna get off da dam bus! Here the "New Kids" on the preventing from SAFETY letting him SAFELY letting his passengers off the bus. HERE IS THE SITUATION I'm talking about! Paul goes over to the driver and gets on her because she should have pulled all the way up along side the curb to drop off. Never minding WE have been warned KEEP OUTTA Masstransport way! Same night, it starts raining and passengers are forced to load the buses in the rain because Paul D, in his ego refuses to move his van somewhere/anywhere else, ITS A BUS RAMP dude! Ok, from what Mike Smith (terminal manager) told me, the Government Contract required the company to hire Paul D to "Supervise the drivers", be "Security detail" and be available for the airport employees because the crime rate is HIGH at the Wonderland MBTA Station. When I'm staged waiting on my passengers, I stand at my bus door, twice I was harassed/solicited all while Paul D was sleeping in the van/in plane site! One night a stocky, highly intoxicated Colombian dude (probably American Most Wanted)with a backpack tried to solicit/ harassed me, an employee got his car broken another lady lost her keys and tried to wake Paul up and report the incident but she couldn't because Paul was catch up on his beauty sleep. The Colombian guy thought about my rejection and waited on my return, I wasn't standing outside on his return but was dropping off 3 ladies and he approached them as they were exiting my bus. Where was Paul D on each of these several incidents? Sleeping in the van/in the way/in the bus loading zone after working his other job, he was exhausted. I know Paul's job ego went and tattled on me because I ignored him because he's a bonafide IDIOT. How can I have an intelligent conversation with an idiot? How can someone that doesn't respect/do his own job/respect others ESPECIALLY an employee that makes the company money tell me my tie is crooked? Be respectful and you'll get respect. No I do not recommend this Boston Station because it's dangerous and Massachusetts does not have a concealed hand gun law, you better watch your surroundings here and don't look for Paul to assist. Here today! Gone tomorrow!

    One of the most convoluted t stations you've ever seen. Difficult to leave and difficult to get on…read morethe right side of the tracks somehow? I use this station regularly, have grown up using either Boston or New York subways so I'm no novice and still somehow have trouble leaving without getting lost inside because the signs don't make sense and you keep ending up at the garage. Like all I want is a clear main entrance and exit which seems to be the one at the top with the restaurants but unfortunately adding the garage as connected, while very nice for those parking, makes this a very bizarrely "organized" station. Giving it good ratings because it's conveniently near some great restaurants seems unfair bc by that standard, boylston st is nice lol but it is clean

    Photos
    Wonderland MBTA Station - Bus & Blue Line - What exhibit am I on? E, F, G, X, Y, Z? I am NOT a liar!

    What exhibit am I on? E, F, G, X, Y, Z? I am NOT a liar!

    Wonderland MBTA Station - Bus & Blue Line - Quiet at night.

    Quiet at night.

    Wonderland MBTA Station - Bus & Blue Line

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    Pawtucket Central Falls Train Station - Bicycle parking near bus stop

    Pawtucket Central Falls Train Station

    5.0(2 reviews)
    59.4 mi

    Took a trip into Boston and parked at this location where there is no fee. Several bus routes also…read morestop at this train station. Boston (in) bound tracks are on the parking lot side of the station. Providence (out) bound tracks are accessed using the pedestrian overpass. This is a fully 'outside' station so dress for the weather. Purchase tickets on the train. Temporary bathrooms and portajohns are currently available for customer use while a permenant bathroom facility is constructed. A metal fence seperates parking from the station and buses. Walk toward the left side of the fence, near the bathrooms, to enter. Bicycle parking is located by the bus stops. The station is in good condition. A few restaurants, bars and visitor info center are within a 15 minute walk of the station. Check the MBTA website for schedules, routes, prices and delays.

    I use this station a lot to head to Boston and I deeply enjoy it. It's nice and spacious, there's…read moretons of parking, since they made the second parking lot, there's camera everywhere not sure if they work but love that being there. They have bus stops here as well, and places to leave your bikes. I see patrol coming around often. They do have porter potties which I don't like but it will do when you have no choice. You can get dropped off or drive in and leave your car. It's much nicer and so much closer with it being located in Pawt/CF.

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    Pawtucket Central Falls Train Station - Outbound side (to Boston) closest to parking. Sky bridge to inbound trains

    Outbound side (to Boston) closest to parking. Sky bridge to inbound trains

    Pawtucket Central Falls Train Station - Buses stop at train station. Good amount of parking.

    Buses stop at train station. Good amount of parking.

    Pawtucket Central Falls Train Station - View of tracks from pedestrian overpass

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    View of tracks from pedestrian overpass

    CapeFLYER - trains - Updated July 2026

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