Train 96 Northeast Regional (NYC to BOSTON) 4/19/26 Super kind staff and very accommodating! Traveling with a group of 8--including kids--so it was impossible to find seats together (especially since there were stops before us). We checked every cart, and eventually had to stand for a bit. Luckily staff were able to accommodate us with Cafe tables! read more

1. Tv dinners for dinner - the food was poor quality not what I was expecting. 2. Observation cart- windows extremely dirty . Difficult to enjoy the view. 3. Bathrooms dirty - never cleaned during trip. Chicago to Seattle Wa Room attendant spent most of his time in his roomette with feet up playing on his phone. 4. Roomette extremely small for two adults . 5. Coach seats look comfortable 6. Chicago 7 Empire Builder - due to weather, mechanical issue. 5 hrs late 7. Coast Starlight 8. Red cap associate Castle extremely knowledgeable and helpful. 9. Union station LAX no electric outlets . Very difficult with all electronics that need charging. Station needs at least a charging station for paying customers. 10. Red cap - Mathew excellent in LAX. 11. Room attendant on train 230 from LAX to NOL - Harold extremely personable & helpful. 12. 4 hours late getting - flood watch 13. Eric in dinning cart. Personable My first cross country trip with Amtrak. Not the experience was expecting. Several delays which I understand is common with Amtrak. Most employees were amazing . read more

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Love Amtrak! The trains are great and seats are comfortable, even if you have to book a coach seat. They make last minute travel do-able and affordable. I can get a seat on a train the day of or day before and then for just a unit extra have the flexibility to change my reservation with no fee or cancel my trip for a full refund! Brilliant! And navigating their app and website is easy. thank you Amtrak! read more

I've taken the Acela and the Northeast Regional between NYC and Boston several times. I've never been disappointed! The trains are easy to book, comfortable, and spacious. The app is excellent, and both South Station in Boston and Moynihan in NYC are great stations. Lots of food choices at both locations and tons of clear signage. Even when my train is delayed (twice from nyc to Boston) it's always an easier and more convenient choice than flying. read more

So I took Acela yesterday from Penn Station to Boston back bay. I was encouraged when I got to Penn Station and I saw the new lounge and I thought to myself. Wow Amtrak has really changed... Well, I was wrong. It's the same old Amtrak even Acela. Sad. Our hostess train attendant whatever they're called was Tracy and she could not have been more bored or unfriendly. She said things to me like I'll get to it when I get to it. Seriously I'm the one paying $400 for a train ride. So that's the service part, the actual ride is like your riding in the back of a pick up truck. Bumpy with a nice view. The food choices were OK, the drink choices made the trip doable lol. My only wish was that we folks that like trains had choices of other train brands. Like what if I could only fly one airline? I don't think anything will change in my lifetime, but I can dream. read more

Amtrak - Lunch. Scale of 1 to 10 taste wise? 4... - Public Transportation Near Me - Boston, Massachusetts

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Sucks pretty bad when you are getting ready to leave for your 750am train and at 630 they cancel it on you and then you have to scramble to rebook to arrive 4 hours later and lose a day in DC. We paid extra to sit together now we have to sit all over the train and when I called and asked them to refund that portion they said no but they'll cancel my trip. Wtf is that. You are going to cancel my whole trip because you screwed up. I'm so sick of people in customer service acting rude. I'm in customer service and I do everything I can for my customers bad experience. Hope i get home on time. read more

We love taking the train, and it's way better than driving to Boston from CT. Our train was seriously delayed--about an hour, getting us into our hotel way past dinner time--7ish instead of 6. However Liz was friendly and helpful--like the only one who could explain no wifi, which helped, since we needed it. On the way back, all was perfect, except still no wifi, and Liz, again, was our favorite crew member. read more

I really like Amtrak. It's a fun way to travel. I went from Boston, MA. to New York City, NY. and I got to see some very cool sights along the way. The employees and the service are exceptional. read more

Amtrak - Public Transportation Near Me - Boston, Massachusetts

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My sister and I love taking the amtrak across the country! It's an amazing way to view the scenery. However, be aware that the attendants on the cats may be really rude and refuse services that are freely offered, such as eating in your roomette. If they happen to be a bit harried with "other tasks" they may rudely tell you that you "just need to suck it up and eat in the dining car". We had a lovely trip otherwise. Other than the rude attendants. Seriously. So rude. read more

Overall, the Acela experience to and from PHL to BOS was very pleasant. On the way up, the experience was nearly perfect with helpful staff. I opted for the QUIET car, which, for the most part, was observed. The wifi was strong and there was plug if you needed to power up any electric gear. The seat was comfy. It was really cold in there with the AC blasting, but glad I had a jacket to keep me warm. On the way back, it was just slightly less pleasant, not all of Amtrak's fault. I hadn't had a chance to eat, so after settling in to my seat and waiting a while, I headed up to the club car to get some snacks. The guy working there was really rude, almost yelling, "I'm not open yet!" Well, the next sentence should have been, "Come back in XXXXX AMOUNT OF TIME!" Instead, he made a shooing motion to go away. When I tried to ask when I should come back, he literally turned his back on me and walked away. OKAY. Otherwise, the experience was quite nice. read more

My first experience with Amrak and it was fine. I am a fan of public transportation in big cities, having taken subways and buses. It was a little confusing knowing which train and which track, so we had to ask, but it got us where we needed to be. We had round-trip spots to and from Boston and New London, CT. The guys who scanned our tickets after we were seated were very personable and helpful with questions. read more

Amtrak is one of my favorite ways to travel. Either between Boston and Providence or to NYC. Why drive when you can sit and enjoy the ride? No traffic to deal with, cold beverages and snacks at your leisure, restrooms etc. To me, Amtrak travel is a no brainer. I suggest booking your tickets as soon as you can because the price is often wayyyy cheaper when there is plenty of time before your trip. Tickets can sometimes double if not triple in price if you wait for the last minute. read more

So I haven't been on an Amtrack in a very long time. I was in Boston and needed to get to Philadelphia and my partners said "don't go back to the airport take Amtrack Acela" and since they were the locals I said okay. So the price was about the same as doing a AA flight out of Logan to Philly and the car was reasonable but the ride is just too long. It was a 9:10am that arrived in Philly at 2:05pm. This is just long....now if I was in NYC and needed to go to Philly for sure i would do it. This is a slow train because it just stops alot and at least there is Wifi that is fine for email but you cannot stream. Not in a hurry go for it. NYC to Phily for sure, but Boston to NYC/Philly/WA it is just too long. read more

Horrible. Went to book a ticket, gave me a price tried to pay, said it was unavailable. Started over again, same thing. 6 more times. same thing. Called amtrack, they suddenly increased the price by over 10%. Their customer service is a joke, and so are their train. This is the last time I take Amtrak... read more

Recently the NE regional has been abysmal with delays in excess of 2 hours even under optimal weather conditions. Given the price point (often hundreds of dollars between Boston and New York), consider driving or walking read more

Yo, can any IT person fix the wifi on these trains in coach in NEC? Us peasants need the free internet. I think I took the Acela once from Boston to NYC Penn station and had no problems. Seats are comfortable and the train is fairly on time. Too bad we don't have high speed bullet trains like Japan. Definitely beats taking a flight since there's no TSA check-in, but you also have the drawback of no seats in south station to really wait for the train. There's pigeons flying everywhere inside the station ready to snatch your mcnuggets out of your grubby hands. Nothing fancy on the cafe train. Maybe the business class got steaks and lobster but then it'd be like snowpiercer the movie. read more

Unless you have been living under a rock for the past seven years, I am sure you have figured out my love for trains. As a frequent rider of Amtrak, I had never gotten to ride the Northeast Corridor from wire to wire (Boston to Washington, DC) until just this very moment. Riding the train between both of these cities is an exhausting, yet an exhilarating adventure that I encourage everybody to do, at least once, no matter what direction. But if you do it, do it riding the Acela. It is a much faster, more manageable trip than if you ride the Northeast Regional, which is great if you plan on starting or ending your trip in New York. Anything longer might wear you down. But I went wire to wire, city to city, departing at 11:55 am and arriving into the District just before 7 pm. There is something romantic about the train that you just cannot get from flying. The beautiful Connecticut coastlines pass you by as blue as the sky, the fall foliage in the back drop just a flicker in your eye as you zoom through Rhode Island at 150 mph, crossing the iconic Hell Gate Bridge as you make a dramatic entrance into New York City, all make for an unforgettable experience. That is not including flying through New Jersey through long stretches at 135 mph in addition to the cityscapes of Philadelphia, Wilmington, and Baltimore. Crossing the Susquehanna river always brings a tear to my eye because of how gorgeous and wide it is, even if you are only riding at 90 mph, because whether it is a clear day, rainy day, or a night only illuminated by the full moon, it is always special to make that crossing, like the great explorers crossing the seas into the great unknown, you too are crossing, but for a much smaller purpose. As you can see, this is why trains are important. They do more than just get you there, they get you there in style. Not in speed or glitz and glamour, but in a romantic, 19th century emotion that makes you not want to get off, but rather get back on and make another journey. read more

Amtrak has the worst customer service -- or complete lack thereof -- I have ever experienced. I have contacted customer service via phone literally a dozen times and there is either a 45-minute or longer hold time and when I have waited so long, the call drops. And with a callback I always get disconnected. I have yet to reach a live person to update my last name. I have been trying a few times a year for 4 years. I filled out email forms online 7 times. No one has ever replied to me. This company does not care one bit about customer service probably because they monopolize cross country train service so they don't have to. read more

Acela train is showing it's age. Felt like I was riding in the back of a pickup truck with no shocks over a dirt road. I have seen better porta potties than Acela lavatories. Expect a lot better for the price. read more

It had been a couple of years since I last took an Amtrak train ride, and it seemed like the best option for me at the time, as I was making last minute travel plans while in Boston. I could not WAIT to leave my nightmare of a hotel so I just jumped online and found the next trip out of the city, purchased my ticket online, called a cab, and disappeared into the ether mid-day, even though I had already paid for my room for the night. I ended up booking a single traveler, privacy room from Boston to Washington, DC, and it was so comfy that I am secretly planning my next trip via Amtrak as I type this. I can't wait to get on the road again! Especially now, during the pandemic, it's really nice to not have anyone sitting next to you, getting up and down and generally being a distraction. It just so happened that I had my super comfy sleeping bag with me in my hiker's backpack, so I crawled right into it and enjoyed the luxury of the Amtrak trip. It's much, MUCH simpler than schlepping through the airport and through TSA, so I would highly suggest to anyone traveling during these uncertain times of Covid-19, to seriously consider booking your trip on the lovely Amtrak. YAY!! read more

I like Amtrak overall, but sometimes communication is bad. Took a train from Boston to Salem. No one came to collect fares. Contacted Amtrak, asked them why, pointed out that it having money issues was all the more reason to make sure that fares were collected. Gave them the day, the time, and the line, got a reply saying that they couldn't do anything without the train number. Seriously? Amtrak can't tell which train departed Boston on such and such a date and time, going to Salem? On the plus side, I and a lot of other passengers have free tickets to Salem and other stops, good for 3 more months. read more

The staff I encountered were actually responsive to my situation and were able to help me out in the end, but the punitive amtrak policy on rebooking is the sh*ts. read more

The Downeaster from Boston to Maine seems to somehow be delayed every time I use it. Weather delays, staffing issues, people on the tracks, the list goes on. Right now I'm waiting on a train for the company to clear downed power lines from the track. My issue isn't that there's a freak accident on the route, it's that there's ALWAYS a freak accident on the route. When these things happen, there's no estimate for how long a fix will take, and in one case the just turned the train around and gave up. The entire process is error prone and wholely unreliable - I would not recommend using Amtrak unless it's your only method of transport. read more

This is a wonderful building and didn't disappoint my expectations of a train station. It is accessible from the street and the underground (we took the T from Quincy and it was easy to find). It was busy and organized. Huge ceilings and large windows let a lot of natural light in. The bathrooms were packed but there was a worker there cleaning up. There were plenty of places to get something to eat. Since my friends and I had a sleeper car, we were able to sit in the Amtrak's Acela lounge with complimentary drinks and snacks. (Tip, if you are unable to navigate the stairs, let the doorman know, there is a locked elevator around the corner they will give you access to.) They also let us know when it was time to board. I'm glad, because you couldn't hear the announcements well inside the lounge. read more

Amtrak is the old reliable way to travel in Northeast corridor. It shines when the airports are in a mess. I waited 7 hours in Logan after my early morning flight got returned back to the gate after 1 hour on the tarmac. Then, I endured 2 cancelled flights and no way to get back until late night due to weather. I called Amtrak and they were running on-time and had room on the Acela in the late afternoon! I walked out of Logan and took the Silverline to South Station - about a 15 mins ride and I was on my way home! It was a comfortable ride and I got back to NYC within 4 hours... thanks Amtrak! read more

Amtrak - Public Transportation Near Me - Boston, Massachusetts

++ Amtrak in Boston's South Station is a central location, accessible by bus, MBTA, and of course, Amtrak. You can get to anywhere you need to on the northeast US coast, and also in the city of Boston via South Station. + Amtrak provides a mobile app for ticket scanning, - decently clean seats (could be cleaner), ++ a café car, and friendly train conductors. ++ If you've read this review up to now, your reward is now a pro cost-saving tip for anyone trying to move items cross country... AMTRAK FREIGHT SHIPPING. I shipped 306 lb of items from Boston across the country. Pricing in early 2020 is as follows: the first 1-50 lb is 85$; 51-100 lb is $95 and then additively 0.95/lb for anything 100lb+. You can't ship electronics or glass items, and no box can be over 50 lbs (they do weigh it before you pay). Payment is based on the total weight of the boxes you plan on shipping. The office hours are great, 8 AM - 7:30 PM on 7 days/week. ++ Amtrak has a phone line that you can use to inquire about this service. This phone line is the only way you can get information about this service - minimal information is found on the web. The phone line folks told me my items would be palletized prior to loading onto a train. Palletization means that all your boxes get wrapped together and attached to a wooden slat and moved via forklift all at once. Decent. - The individual at South Station's Amtrak Freight Shipping office was a new kind of rude that I had not yet encountered. Keep in mind there was nobody else in line or waiting for this service. It was early morning, pretty quiet. He informed us that my items would not be palletized, and gruffly informed to adjust the weights on our boxes as they were about 3 lb over in 1 box. The concern with not palletizing boxes in my opinion is that there is a higher chance one might separate from the rest, and might get damaged during the move. On top of that was the fact that this was simply the opposite of what we had been told about the Amtrak Freight Shipping service via phone line. Kinda bummed that Kevin was the last Bostonian I encountered before I left this storied city. Hope he's doing well tho. - There is no tracking on your items that are shipped, everything is very manual and does not seem to be very electronic - I guess this is why costs are low? Make sure you buy some insurance on your items, although nobody ever really wants to be dragged into the tedious process of getting insurance payout on damaged or lost items. Insurance is $1 per $100. ++ I dropped my stuff off late January and it arrived across country on early February in about 5 days! I had been told that a cross country move would take 4 days but up to 8-9 days due to winter and trains having to make a detour due to weather. The destination station of your items will give you a call when your items arrive. If you don't pick it up after 48 hrs of arrival to the destination, they charge $5/box/day. read more

Rotting on stopped Amtrak California Zephyr. No idea when trip will resume. Conductor chimes in occasionally with jokes, apparently thinks it's funny. Buyer beware...this is third world stuff. read more

Like most yelpers, I glide down the Amtrak tracks in an Acela train at a top speed of 150 mph on route to NYC. The journey starts off at South Station after having booked a reservation online (ranging from $100-$150 for business class). Head to a machine to print out your ticket, sign the top left and you're off. Takes less than five minutes. That is if you wrote down your confirmation number and didn't rely on technology to provide it when you swipe your card like the ones in Penn Station. Can you tell I've made this mistake before? Anyhow, hop onto a clean train (skip the first car unless you want to get snapped at for answering your phone, silent area), stake out a good seat and get settled. Feel free to kick up your legs, bust out your laptop or charge your phone cuz they've got an outlet per person. And unless you're a serious germaphobe, put away the Purell; the restrooms are clean. Gasp! For part of Connecticut the tracks hug the ocean. On the left side of the train on the way and the right side on the way back, you'll see gorgeous landscapes whizzing by. Pulling into the station at the predicted hour the dozen times I've rode the rails, and with the subway a few steps in reach there's really no reason to fly. Unless of course you enjoy waiting in those security lines. read more

Amtrak - Public Transportation Near Me - Boston, Massachusetts

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I no longer travel on air in the Northeast Corridor. Between the harassment gauntlet at TSA checkpoints, the sheer lack of courtesy and performance of US Air, the horrible delays in air transportation, having to pay for luggage, carry-ons, and almost breathing in airlines nowadays, rude and even misanthropic flight attendants, and having slave-ship seat space on crowded and smelly airplanes, Amtrak is a welcome change in today's otherwise exasperating transportation experience. Both in Acela as well as the Amtrak Regional trains, the passenger space and comfort is at least double than that of passenger airplanes. You have room to read and relax. Stop by the snack car and get some munchies. And relax and enjoy the view. As a matter of fact, with the time in transportation to far away terminals, having to get in early for security gauntlet delays, sitting on the gate for an hour on FAA delays, and then schlepping home from another distant airport, Amtrak is a breeze. Hands down. The Acela I'm riding now, in addition, offers complimentary WiFi (US Air, stick it) and even awesome clam chowder by Legal Sea Foods. What else can you ask for? read more

I am officially spoiled. I can't imagine taking a bus to NY ever again after this truly luxurious experience. I mean, the ticket prices are no joke, but once you're on the train you realize what that money buys you: a comfy seat that reclines, a footrest, a fold-down table, a traffic-free trip to your destination, a snack car at your disposal if you get hungry in the middle of the ride, a restroom, and my personal favorite... drum roll... electrical outlets conveniently located next to every seat!! They don't even offer those on planes (except Virgin Atlantic I've heard, but it's defniitely uncommon)! I plugged in my iPod while I watched a movie, as to not drain the battery, and also charged my cell phone. How convenient! Traffic is a non-issue, as is parking, the Amtrak takes you where you need to go and gets you there in relative style. I took the Acela Express so I can't comment on the older trains, but it was a pretty great start and end to my weekend in NYC. Like I said I've been spoiled, and unfortunately my wallet may see the unfortunate effects of this newest discovery, but so be it. I highly recommend this method of travel! I'm giving it 4 stars instead of 5 because I still think it costs more than plane tickets to LA (ie Southwest has pretty cheap fares!), but it's a great option to have. read more

The ACELA is the best way to get from Boston to NYC. It's 4 hrs door to door and way more reliable than flying. Sure the flight is only an hour but, the cab to and out of the airports, the extra time to go thru security, and the potential for weather delays in winter, make flying a much more stressful and generally slower option. IMPORTANT: Ride the Acela not the regular train. The Acela is a fast Business/First only express train. Splurge on first class if you can, they feed you a better meal than you get on the plane. The regular train service is uncomfortable and slow. The Amtrak staff is a mixed bag. You sometimes get great staff and sometimes some not so great Amtrak life timers. A word of advice If this is your first time, don't take the late night train into NY Penn Station, the NYP station turns into a hotel for the homeless at night and feels more unpredictable and scary than the rebel headquarters in the Terminator movies. This is not a good first impression of NYC to carry with you. read more

Amtrak - Steak dinner in the first class section on Acela BOS to NYC - Beats a bag of peanuts. - Public Transportation Near Me - Boston, Massachusetts

I like it. I like it a lot. I definitely prefer the train. But whenever I ride Amtrak, I always have to come up with "What I am paying extra $75 for". Otherwise I feel that I wasted money. Because it only shaves 30min at most from bus ride, $75 is for 30min faster ride won't be a good reason for it. Here are my reasons : 1. More leg rooms. Between the seats are definitely wide than the bus. 2. I can read books without getting motion sickness. than the bus. However, 3. Being able to piss without stabilizing myself by pushing the wall with one hand and one foot like I do in Fung Wah bus. 4. Because of reason #3, I don't have to wait til I arrive to the shitty Chinese buffet restaurant in Manchester CT for bathroom break. 5. I can drink beer to make travel time fly or even fall asleep easier. 6. Space is wide enough to open the laptop and work. 7. No need to deal with traffic jam. So basically, I am paying $10 each for those benefits I value. What are yours? read more

This is a review for the Northeast Regional train from Boston South to DC (Not Acela). I went round trip. Train there left on time, and arrive an hour late. This was apparently due to engine trouble. I did not notice anything wrong. But, stuff does happen... Train on the way back was delayed... by 10 minutes, and arrived 10 minutes early. The train itself is very clean, and, even though I went Coach, the seats were comfortable, and had a lot of legroom. I say this even though I am not a small guy by any means. While business class does not have this, I was in the quiet car. This is great!! Though I never flew, I heard lots of horror stories in relation to the noise. Here, I could listen to my music through cheap,m non-noise-canceling headphones, stare out the window, and not be disturbed. Food is alright, good enough to get you through a long train ride, (they do take credit cards) If you want your own food... pack a lunch! Bathrooms are pretty clean, especially considering this is a train, and everything that does in stays there (a little out of sight). They can be a little odor, but nothing too heavy, neither from fragrance in the blue water, neither from what people put inside it... The only thing that was a little weird was that power kept going out somewhere around CT. However, doors, WiFi, some lights, and of course brakes, still worked. Aside from the lights, outlets, and AC turning off, you would not notice. Unlike in subways, there isn't any rapid deceleration. Also, trying to sleep in a coach class seat proved to be a challenge for me. But there were a lot of people in that train who slept just fine. (this was the trian headed back, one that left at 10 at night for Boston. read more

Traveling to Boston, I need to arrive at the South Station to be within walking distance for an appointment at The Harvard Club (two blocks away). The Amtrak website was down, I called the toll free number. Purchased my ticket, not problem. The ticket says "New York Penn Station to BOS (South Station)." No, there is a problem! The train arrives in Boston at the BACK BAY STATION!?! Instead of a two block walk to my meeting, IT'S TWO MILES. Standing in a snow flurry at 16 degrees was not my plan. I finally caught a cab and made it to my meeting in about 15 minutes. The train was great, just not the toll free service. Cost me $12 for the cab ride. read more

after a decade in Europe, this touted 150mph rail line for the NE corridor, is a joke. I don't think it travelled more than 6omph. The ticket price I paid was $800 for first class. WOW. I could purchase a first class air line ticket for that price. the stations are dark and dirty, noisy, announcements are screamed so loudly to be not understandable. On the train there was a ticker that had a warning as if it was in a war zone. Maybe they could announce the stations instead, as the stations are not signed. why was this Acela stoping so frequently? slowed to a crawl through stations. the AC made the ride seem as if one was in a ice box. Interior not modern at all with big overstuffed chairs. this was not much faster than the regular train, so why all the hype? read more

Had to take the Amtrak from Boston to New York after a horrible experience with Greyhound. While traveling, I was reminded why the train is the best mode of transportation between the two cities. The Northeast Corridor never has any issues, clean bathroom and decent food on board. The status of the train is clearly communicated though the app and the conductors are friendly and knowledgeable about their route. Seats are comfortable enough for sleeping and the drop down trays and outlets make it easy to work. The Amtrak internet is a little spotty, but it's free. Always try to book as early as possible to get the best price (sometimes tickets from Boston to NYC are as low as $100 round trip) read more

Big train very fancy overnight sleep different routes like the Vermonter or the Acela Express great route and long ones like dc to Florida or Las Vegas to boston extremely great train read more

I looked forward to a relaxing day aboard a train from Boston's Back Bay station to Albany, New York and then a sleeping car to Cleveland, Ohio after a long but productive week visiting clients. I was not disappointed. I booked the Amtrak tickets online. Their website is kind of clunky and the information about the amenities aboard the trains limited. An upgrade is in order. A handful of short videos that shows riders what to expect would go a long, long way to improving the experience. Train 449 from Boston to Albany was superb. A few passengers continuing via sleeper car were pulled aside and seated in what seemed to be a business class car near the front of the train. Maybe that was included in the price of the ticket but, if so, that wasn't obvious to me when I purchased the ticket and it wasn't indicated on the printout of the ticket. Seating was incredibly comfortable. Tons of leg room -- far more than you get when flying first class -- and plugs and free wifi throughout the train. Being able to stand, walk around, and visit with friends make for a pleasurable, stress free experience. The conductors were friendly and clearly had a passion for rail. Upon arrival in Albany we moved into the nice, clean station for maybe 30 minutes while the train was reconfigured. I heard that the train from Boston is literally merged with the train from New York and the combined train then continues west to Chicago with stops in a handful of cities including my destination of Cleveland. The sleeper car was great as was the sleeper car attendant, Alfred. He was friendly, eager to please, and seemed to really enjoy making the travel experience a pleasure for the riders. The cabins was roughly four feet wide, eight feet long, and 10 feet high. There were two seats, a sink, and a toilet. The seats converted into a single bed and a second single bed lowered from the ceiling with the end result being like a bunk bed. Alfred did a nice job of showing me the various amenities and talking through what I could expect after I boarded and then converted my seats into the bed when I was ready. Dinner in the dining car was included. There were roughly 10 tables with each setup for four passengers. No reservations were necessary. You just showed up, were seated, ordered, and your cooked-to-order meal then served. I was traveling alone and so could have been seated with others if there wasn't room but I ended up alone at the table. That was fine with me as I was in the midst of watching a movie on my laptop. There were some other tables were strangers shared a table and every single one of them seemed to enjoy the experience. Lots of laughter and friendships made. I wouldn't hesitate to repeat the experience. It was fun, relaxing, and a great experience. read more

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Amtrak has always been a reliable transportation for me to get to NYC from Boston. Its clean, has comfortable coach seats and the customer service is awesome. I lost my wallet during a trip from NY to BOS, I ran to the ticketing booth to see if they could help me contact the conductor. Danielle from the ticketing booth was able to contact the conductor, Dan, and they were able to help me find my wallet! They were incredibly nice and understanding. 10/10 would always recommend taking the Amtrak from BOS to NYC. read more

I wanted to change my reservation to get on the train ONE stop later than reserved. 15 min later at the next stop. They said only if I paid $296 extra. I was told this on more than one phone call. Total scam. read more