I am a first time Avis customer. I selected Avis for the pricing for my current trip. I would hope that they would remedy the situation. There were several issues with check in yet the main ones are as follows: 1. Price- I must of made an error with the drop off the car in a different city. At check in I was told my coupon no longer applies and I will be charged an additional 200$, bringing my 5 day rental to 994.42. Checking the Avis website today, the rate quoted was $404. I was told I am receiving the best price yet I would be saving more to rebook? 2. The car has extreme damage. I've never rented a car with so much damage. I was told it has been documented and I won't be charged. The interior is so dirty that I had to purchase sheets to put down so not to stain out clothes. See some of the pictures taken below. I was expecting a better experience with Avis yet this has really impacted our vacation. I've reached out to Avis and no one has responded. read more

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Drop off is a breeze, pick up for a reservation is ready be of the most inefficient processes I have ever seen. Reservation was for 12:30, now nearly 30 minutes later I'm still second in line as another individual with a card issue keeps being pulled back into line after another customer is serviced to try again. Two car services are being handled at one station. For both pick up and drop off. There is ONE incredibly present employee; however she's just ONE person. Now my two hour drive to Boston to HOPEFULLY not miss my flight home. Do better, Budget & Avis. read more

The worst Rental experience of my life - My wife and I are in business & spend in the neighborhood of $15K a year on car rentals. This location is awful & is trying to rip me off & will not get back to me. They are claiming that my rental is 6 days late... even though I have proof that I dropped off the vehicle. Back and forth with customer service... just terrible! We have an upcoming rental for 2 weeks and just switched to Enterprise. My communication with Avis Budget Group... no response.... no resolution *Good Morning Ms. Arias, You haven't responded to my email. I've been to your location in person and called again today and left a message. Would you please contact me so we can get this resolved. Kind Regards, Bill Greenwood 561-715-1721 On Sat, Mar 25, 2023 at 1:23PM Greenwood bridalrep1@gmail.com wrote: MVA: 93460566 Rental agreement # 378306854 Good Afternoon Ms. Arias, My wife and I rented a GMC Denali on March 17 at 10:04 A.M. & returned it on the 22nd of March before 10 A.M. as agreed. When I dropped off the vehicle - I took some pictures of the vehicle dash showing the mileage and fuel gauge & the condition of the vehicle outside - I also documented the time. I did this because when I dropped off the vehicle at the Barnstable Municipal Airport location your agent didn't bother to come out and look at the vehicle... he just wanted to know the mileage. I handed him the keys for the GMC & he said we were all set and that he'd email me a receipt... he never did. Today my credit card company alerted me to suspicious activity when your company tried to charge my card for $1345.93 & not the contract agreed upon price of $648.34? When I looked at the paperwork & under the stapled pink slip - I was shocked to see that although you only talked about the GMC Denali & gave me the keys - the paperwork had the wrong vehicle a white Suburban. Please see the attached paperwork and pictures. The credit card company automatically cancelled my card - so I'd like to get you paid for $648.34. Kind Regards, Bill Greenwood read more

Itty bitty counter with often just one employee. They'll reimburse you up to $5 for a cab from your previous destination. Average service and prices. read more

Beware!!!! Rip-off artists! On 3/10/21 I rented a car from Avis after coming off the Ferry for a meeting I had locally. I picked up a Nissan at 1:25pm. I left the building and 3 hours returned the vehicle 3 hours fully fueled, later in person and handed an envelope with the keys inside to the attendant on Palmer Ave. 5 days later they charged my credit card $1400.00 I of course called and after passing me off for an hour I was handed off to the manager who said I didn't return the keys . I responded I absolutely did return the keys- and she blew me off and said she would call me right back. Of course she didn't. Spent 3 hours this morning dealing with an issue that should be handled in seconds. read more

Scam Alert!!! This Avis is managed by a selfless opportunist who will make a quick bonus buck of giving offering things like additional driver, never disclosing the fact they are going to charge you.... Manager will tell you that the manager is not there and will call you back. Only to never call back, avoid your calls by putting you on hold and then when you finally speak to someone they tell you it's your problem and they will hang up on you. read more

As an avid rental car user (at least 2-3 days per week for work) I have had many experiences with Avis over the years (none negative), but my experience with Avis at the Hyannis airport was so bad, I will never use Avis again. Upon arrival I was told my car was onsite being cleaned and to wait for 15 minutes. I came back 30 minutes later only to find that the information the desk agent (Stephanie Arias) gave me was incorrect and that I wouldn't have a car for an additional two hours. As I was expressing my disappointment she answered her cell phone and was beyond rude, dismissive, and confrontational. When I asked to speak to someone else, she handed me the Avis rental car packet and said call the 1-800 number. When I called the 1-800 number they offered me a $40 voucher for the inconvenience, but did not take any action or apologize or even recognize that my car was not ready for hours. Sad to say that Avis has lost all future business from me. I highly suggest renting from National at the Hyannis Airport. They customer service and general attitude of the employees is far, far, far better. read more

Worst service I've ever experienced. I reserved a minivan 2 months ago because I specifically needed a minivan. When I arrived there were only a tiny and a huge SUV. One too small for luggage and one monster gas guzzler. I pointed out that neither was an SUV or similar, I was told I could take a van if I wanted one with check engine light!! Or wait around to see if a minivan was maybe returned though no one had any way deactivated f that would happen. The "manager" at Avis in Hyannis Airport refused to make eye contact, address my question or even provide her name! The "customer service" here was jaw droppingly appalling and I would advise no one EVER use this location I'm close to 50 and from Boston and I've never been treated like this; especially when I wasn't the one in the wrong for not holding a prepaid reservation read more

Awful. The older woman who works there is truly the least equipped person for customer service I've ever encountered. She was rude, argumentative, and just really unpleasant. I would have been okay with being given a dirty car if she had given me a break on my bill, or even just apologized and been nice. I'm astounded that there is a bad review about her from 2012 - how she has kept this job for so long is beyond me. I've had problems at Enterprise with dirty cars and such, but at least they are polite to their customers. Side note: Avis' central customer service line was wonderful. This just might be the turd in the punchbowl. read more

The Ladies at the counter helped me when another rental car company kept giving me the run around! Because of them and the customer service I received I will always be an Avis customer! read more

Signed up months in advance to rent an SUV for a trip. I completed the pre sign in that was texted to me, showed up on the day at my appointed time of 4:00 PM to pick up my SUV, and discovered nobody was at the counter and the business appeared to be closed for the day. After two phone calls to the main Avis line, I was told that I should have been there 15 minutes prior to my appointed time (nowhere was that written). They advised I commute to Martha's Vineyard as that was the only office now open. I politely declined since Martha's Vineyard is a ferry ride away from Hyannis, and was told I could come back the next day when the counter was open again. I told the representative I needed to leave at 6:00 AM the next morning which was why I was picking up the SUV the day before. The representative then asked if I wanted to cancel the reservation. Obviously I had no choice but to do so. This agency left me stranded and scrambling for a solution to a problem they created. Absolutely HORRIBLE customer service, no accountability, and no respect for their customers. Strongly advise AGAINST renting any automobile from them!!! My review would have zero stars if that were at all possible!!! read more

Inept, rigid company without any focus on customer care. The woman at the desk couldn't answer any of our questions and had had zero authority to discuss options or changes to our original booking with us. She proceeded to call her manager who also could not provide any answers. Simple questions like: what is the address of the drop off in Williamsburg NY? (Our destination) what would it cost to upgrade to a minivan or larger SUV?( we were moving quite a few personal and needed space). Not sure how they stay in business. Never again! read more

Well, sadly, gotta join in with the chorus of disapproval I found in the other reviews here. I came off Nantucket a few weeks ago for a quick business trip to NYC; I scheduled the reservation in advance, and when I arrived there was a young lady waiting in Avis' tiny cubicle at the Ferry terminal (their actual office is located a short distance from the ferry). My car was waiting, as promised, but when I turned it on, and looked at the contract, I noted that the contract read that the tank was "full" when in fact it was only 3/4 full. I walked into the terminal to speak to the young woman about the discrepancy only to discover that she was gone. A red courtesy phone, instructing that by simply picking up the handset, one would be connected to the main office, was on the counter in front of the now grated window of the cubicle. I did as directed, and was rewarded with that annoying sound that indicates a line is out of service. Sat around in the car some, happened to see the lady returning from her (scheduled? One wonders) break. She said there was no problem, that it wouldn't be an issue when returning the car. I asked that she reprint the contract anyway, to reflect the real status of the gas tank. And finally, close to an hour after arriving, off I went. Didn't take long to realize that the a/c did not work - mentioned it to the young guy to whom I returned the car a few days later, and he said, "oh, yeah, we're having some problems with some of those Fords"; I asked if I could get some kind of credit for the inconvenience, and he said, "why don't I take your email, and my manager will work out something for you?" I did as asked. Still waiting, Avis. Your move. A horrible, lazy franchise that relies on having a near monopoly on rentals in the area. I understand that there's an Enterprise franchise in the area as well. Please, use them. You'll be glad you did. One star only 'cuz Yelp doesn't allow zero. read more

After being left stranded by Enterprise, the gentleman at Avis came through and got me home to my girls on mother's day. They were friendly, able to get me a car last minute, and cost half as much as I was going to pay Enterprise. The car was clean and got me from point A to B. Only negative was they said it was "full" on gas, but in reality it only had 3/4 of a tank. The lady at the destination gave me a credit to fix that issue - so again, great service. read more

Horrible. I made a reservation for 11am on a Sunday through expedia. I was taking the car to a very important dinner. They were closed. I had to take a $400 taxi ride to CT. How do you operate a business? I called the office with the red phone outside of the tiny office and they (Avis rep) said there is nothing they can do. What kind of a company is this?! read more

We stopped on the advice of the Avis location we rented from in Minnesota to switch cars due to maintenance needs. We had called ahead of time several times, during business hours, and no one ever answered. The agent was rude, told us there was no need to swap the car and dismissed us. If we weren't happy with our local Avis location, this one employee would have made us swear never to rent from Avis. read more

Worst customer service in the industry. I was referred to this location by Avis customer service. They refused to help me after I was bait and switched by another location. The manager refused to even call the other location, and asked me to leave. I wish 0 stars was an option. I'd rather walk than use Avis again. I still have no resolution to my issue. read more

This is actually a review for the Budget desk which I believe is owned and operated by Avis. In no way should you do business with this vendor unless it is truly your last option. I have dealt with the older women at this airport location on three occasions. Unfortunately, it appears as though she is the sole employee. I've never interacted with a less efficient, less friendly, and less informed service industry employee than this gem of a lady. If you're planning a trip that you'd like to unfold in a timely manner without surprises, avoid this place. There will almost certainly be an issue that this lady will sigh heavily over and not be equipped to handle (at least not before a half-hour or so has elapsed). Upon my most recent visit there was a younger fellow working the Avis desk who was able to step in and resolve the minor issue that had this lady highly agitated. Thank you sir! I'm an easy going guy and I've never dished out a one star review to anyone but, in short, I'll walk to Boston before using these guys again. Yikes. read more

Due to bad weather, numerous flights were significantly delayed today from JFK airport to New England, including to Hyannis, MA. Although the rental car offices at the Barnstable / Hyannis Airport were scheduled to close at 5:00 p.m., it's only natural to assume that they would remain open a bit later to accommodate weary, detained customers, especially since they are apprised of flight delays in their system. Well, you'd have assumed correctly in the case of Budget, Hertz, or Enterprise. Avis - not so much. Apparently, they ran out at the dot of 5, customers be damned. After repeating my plight four times to as many so-called customer service representatives on the phone, I was informed that they could not help me. So much for my Preferred status. So take my advice: go with Budget, Hertz, or Enterprise, where customer service isn't viewed as an inconvenience. Congratulations, Avis, you lost a customer for life. read more