Great experience renting a car here! We got an upgrade from a Kia sedan to a jeep wrangler and you…read morecould not hide my excitement! We enjoyed our ride while driving around campus. Everything was smooth and easy picking up and dropping off! Will definitely be taking enterprise again!!

10/18 after having a customer service failure over the fence at Hertz/Dollar, I was able to book a…read morecar rental via Priceline just over at Enterprise. Just a short walk from the terminal to the car rental center, there were two enterprise employees assisting customers, both who for the duration of my short 15-20minutes there kept their composure positive and professional the whole time. Like me, there were multiple customers who arrived, also inconvenienced by the BHM Hertz/Dollar rent-a-car team, some customers did not show the Enterprise team patience however these 2 kept their cool. Shout out to LJ! She personally assisted me, did not try to upsell any additional coverage, although I asked to add LDW and roadside assistance, she was delighted to add it for me, and even provided her recommendations on her favorite BBQ places as a local. She turned my day around and I'm so appreciative of her. She also hooked it up with a very nice rental. Thank you LJ!!!

This was a 5 star rating all around. First of all, I come here regularly and travel regularly so…read moreI'm comparing my experience to other experiences. I've always had better service with National in general. The check in process is so smooth and I never have an issue. Today was exceptional service. Brooklyn helped me get the car returned and she was a breath of fresh air even for this 5 star place. She was service oriented, friendly and helpful. I left my journal in the car and she RAN to make sure she gave it to me directly before I went into the terminal. Thank you National for hiring this young woman- she is going places. Thank you Brooklyn for going above and beyond! Because of my great experiences overall with National, I try my best to only give them my business when I have a choice.

What works: nice cars, lovely service What doesn't: the…read morelocation is a bit behind the times in terms of "grab keys and go" for users with established accounts. When this is pretty much the norm elsewhere, this antiquated vehicle check out process becomes such a pain, especially after a long day of travel.

The sign posted at the airport budget is a lie. The budget closes at 10pm no matter what. The sign…read moresays they man the desk until 11:45, lie. The sign says they have a shuttle to the main lot, lie. The sign says they stay until the last flight, lie. Take down the sign and just say what you're going to do is not stay for business and disappoint customers.

DON'T EVER RENT FROM BUDGET! BE WARNED! I recently did a week rental of a full size van, which…read moreisn't cheap. I filled up before returning the van, check it in, the attendant said nothing and printed out my receipt. A week after returning home I get a letter from budget saying they charged my card $28.39 because I was missing 3 gallons of gas when I returned it. First off, I returned it with the exact same amount of gas that was in it when I picked it up, I documented the gas gauge. It is almost 2 miles to the airport from the nearest gas station, so I used 2 miles worth and they had to drive it at least 2 miles back to get to a gas station since there is no gas pump in the parking garage. It is bullshit, how do I know there was not 3 gallons missing when I picked it up, or that their employee did make a trip around a block or two before stopping at a gas station to check it. I can't believe this company is so petty and so willing to screw customers after renting an expensive van for a week! I have rented from many many places over the years both for pleasure and business and I have never had this type of experience from any company, EVER! And when I called about it the lady that answered was nothing short of plain rude. I will never use this company ever again. I would give ZERO if I could! BUDGET CAR RENTAL IS HORRIBLE ESPECIALLY THIS ONE IN BIRMINGHAM ALABAMA.

BEWARE, A RESERVATION MEANS NOTHING TO DOLLAR!!! We reserved…read morea car. We waited over 20 minutes in a long line to get to the counter. Once it was our turn to be served, the attendant told us they over sold the cars. He told us to find another rental company. I asked which ones had availability as the other agencies were outside the rental terminals. The attendant rudely replied, "I don't know, go look for yourself." Really? I spent over 8 hours traveling. I was exhausted. I felt since they had OVER SOLD the cars, the lease they could have done was locate an available car for my family and I!

Very disappointing experience. I waited over an hour for my car, only to be told I would need to…read moreupgrade and pay more if I wanted a vehicle instead of waiting even longer. I was running late to a business meeting so I took the upgrade. There was also a lack of clear communication about insurance options. I wasn't informed that adding coverage is charged per day rather than a one-time fee, which was very misleading. It also changes when you upgrade the car. I would strongly recommend being cautious before adding any extra coverage. Overall, I had to call afterward to get charges corrected, which was frustrating and time-consuming. I left feeling very dissatisfied with the entire experience and will not be renting through this company again Also, wanted to add I was not the only one waiting. When I left there was over 5 people also waiting that long for a vehicle. We make reservation, please honor them or don't take them.

Ok I got an awesome rate through Costco travel I was greeted by Synethia she was so kind. She was…read moreso nice to the lady in front of me I thought they went to college together. She greeted me and I asked for a Toyota Rav 4 she didn't have one I got a honda CRV I am enjoying the car. So I have used Alamo the last three car rentals and I am enjoying them staff was friendly, cars are good and I am in and out. Check out pictures.

02-20/23-2026 I preordered a vehicle via Costco Travel. Got a good rate $ 211.54USD and a nice 2026…read moreVW Atlas Cross Sport SUV. Plenty of room for five people but better for three people with luggage. good gas milage and ok ride for a new advance vehicle. My 2022 Toyota 4Runner has a better ride than this one. I recommend the fuel refuel upon return it cost gas at the rate plus $10.00 for labor. it's worth it and the hassle. Vehicle was clean and new. you can Bluetooth navigation with your phone or use a USB C Cord.

Star was kind, helpful and experienced…read more Definitely recommend Hertz with the type of customer service provided by Star!

I am so upset with hertz, based in Birmingham Alabama at the airport. My family has just…read moreexperienced a situation where this company chose actual greed over a loyal customer. My husband reserved a vehicle almost a month ago for my 40th birthday trip. When he arrived to pick up our rental (ON TIME MIND YOU), he was told they opted NOT to hold our reservation due to a concert and race in the city, and had instead rented out all the vehicles that would fit our family. We ended up leaving 3 hours late and were LIED to about our options after that. We were told we could swap the vehicle out at our next stop in Tallahassee, but surprise, the Hertz at the next location also did not have the vehicle we needed. We are left driving a car with not enough space for the family members we have with us and driving a vehicle we cannot see out the back window because luggage is wedged in anywhere it could go. I absolutely will never trust this company again and will be asking my husband to abandon his President Circle status and move to another rental company. Thanks for starting off my birthday week with such a massive headache hertz.

First off, I've rented from this location several times. However this last rental experience was…read moreenough to make you pull teeth! I booked a pickup truck online through their website. Once I got to the location. After I've given my identification and credit card. I'm then told they don't have a pick up for me to rent! REALLY? The associate helping me had the attitude of it is what it is...take it or leave it.. After complaining that I booked a pick up. There was no apology. I was only told that I could upgrade to a minivan. Oh yeah, I was assured that a minivan is an upgrade from a pick up. That made me feel so much better.(NOT!) The associate saw the frustration on my face! YET she tried nothing to make me feel better about the experience! I asked about my AAA discount. I was told that I had to book it online or book it through AAA! WOW!!! I can't forget the "wumdinger" of them all. I asked the associate when is there a pickup scheduled to come back in? She told me there was one scheduled to show back up at 5pm! BUT... there would be NO ONE available to clean it! WOW!!! So why in did you tell me about it then? The minivan had damage to the fender. I had to point this out to the associate. She wouldn't walk out to the vehicle. I had to drive it to her. It was just a bad experience people. After I returned the vehicle they still didn't give me my AAA discount. I know they can do it manually. Because they've done it for other renters I know! I should've been compensated just for the foolishness I had to endure. Needless to say.. I WILL NOT RENT FROM THIS LOCATION AGAIN! Unless.. I absolutely have no choice but to rent from this location! I don't have to beg any business to take my money especially this one! The customer experience with this one particular associate was bad!!! I don't usually call names... So I'll leave her initials. (B. F.) And for those of you that book online. Be careful, there is a drop down box for AAA, AARP, Government etc discounts... BUT.... they don't show. You must type them in yourself. The website doesn't tell you that information. You just have to figure it out. Imagine that! I hope this review helps someone. I'm done!

Prepaid for vehicle months ago. Now no vehicle available. Per manager, Christy, this is a franchise…read moreand are not responsible for corporate reservations. Don't rent from these people if you expect dependable service. And don't prepay for vehicle.

My experience was excellent. The customer service was phenomenal. Jessica G. was patient, helpful,…read moreand kind. She explained our rental agreement thoroughly and lets not forget waited after closing hours to release the car after being a little late due to the plane delay. I highly recommend. Avis rental experience was great.

Flight came in late, they had our flight info, credit card info, yet we arrived to find no way to…read moreget our rental. Had to uber to hotel nearby, despite a hotel res we already paid for in Tuscaloosa. Note: Enterprise was happily ready to help late night weary travelers. Next morning, greeting at Avis preferred desk was "We don't rent cars til 8". No customer service whatsoever. They have no concern for loyal customers. Last time we rent from Avis!

This is only my second time being here and my first time flying out of this airport…read more Other than the usual grumpy TSA employees, it was a really enjoyable experience today. It's a beautiful airport. I loved all the art displayed throughout the terminal, and I especially appreciated that they have a sensory room available. Little things like that make such a difference. Airports can feel rushed and overwhelming, so it was nice to see a space intentionally created for calm in the middle of all the chaos.

Coming into the Birmingham airport I enjoyed it everything was on time and people were friendly…read more Similar to Murtyle beach smaller airport but easy to get through. I walk straight to car rental. I really think the rocking chairs add a nice touch there were a few empty ones so maybe I can grab one on the way out.

This is the second time using this company in Alabama and I was highly disappointed. The first time…read morewe got a vehicle with may pop tires and they had no other vehicles of our size needed. This time we fly in and not one of the places we're open. Called the service center and the attendant told me to come back tomorrow. With a reservation and arriving at 10:50pm, before they closed, was unacceptable. Won't be using this rental car company anymore. Enterprise was my hero, they rented us a vehicle with NO PROBLEM!

Service initially was outstanding. Even got a few tips for the city, however when the vehicle was…read morereturned, the night lady was not very pleasant. Felt as if it was a hassle to help, and this was slightly disappointing. My go-to rental happens to be Hertz, and I'm all about service. The vehicle itself was great, no complaints there, and price was very reasonable.