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    Dollar Rent A Car

    5.0 (1 review)

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    5 years ago

    Thank you, Michael Y. He really went the extra mile to make sure we were comfortable!

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.0(75 reviews)
    0.3 mi

    Rented a vehicle from here as always and everything is usually good. One huge problem this time…read more.. What is the first thing a person in this age does when getting into the car? If you guessed it; its plugging up their phone to charge up and talk. Unfortunately, the phone jacks in my vehicle wouldn't charge my phone which made for a terrible cross state drive cause I had flown in and my phone was dead. I got to my destination and call Enterprise. I told them(Charlie) how disappointed I was and he assured me someone would call me soon as I wanted some kinda credit for this because it was a big deal. Almost five hours later and no call. Its a one day rental and I can't do the driving I planned. What a waste. Cmon Birmingham-Shuttlesworth Enterprise. Y'all are usually very good about handling things. All I received is a reference number 35321143. Get this resolved soon, please. I'd hate to dispute this otherwise. I may overlook this terrible inconvenience if you show me some love on the price or give me a nice rental voucher or some. I'm patiently awaiting... I finally had someone to reach out to me from Birmingham. He was willing to do what I felt was right. I requested at least half off since I did need and used the vehicle anyways. I guess that is fair. One simple necessity became a headache that day because I had to handle some urgent matters that were put on hold. Thanks for reaching out and I'm glad things were resolved. For that; I added back 2 stars.

    10/18 after having a customer service failure over the fence at Hertz/Dollar, I was able to book a…read morecar rental via Priceline just over at Enterprise. Just a short walk from the terminal to the car rental center, there were two enterprise employees assisting customers, both who for the duration of my short 15-20minutes there kept their composure positive and professional the whole time. Like me, there were multiple customers who arrived, also inconvenienced by the BHM Hertz/Dollar rent-a-car team, some customers did not show the Enterprise team patience however these 2 kept their cool. Shout out to LJ! She personally assisted me, did not try to upsell any additional coverage, although I asked to add LDW and roadside assistance, she was delighted to add it for me, and even provided her recommendations on her favorite BBQ places as a local. She turned my day around and I'm so appreciative of her. She also hooked it up with a very nice rental. Thank you LJ!!!

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Budget Car and Truck Rental

    Budget Car and Truck Rental

    1.0(3 reviews)
    0.5 mi

    First off, I've rented from this location several times. However this last rental experience was…read moreenough to make you pull teeth! I booked a pickup truck online through their website. Once I got to the location. After I've given my identification and credit card. I'm then told they don't have a pick up for me to rent! REALLY? The associate helping me had the attitude of it is what it is...take it or leave it.. After complaining that I booked a pick up. There was no apology. I was only told that I could upgrade to a minivan. Oh yeah, I was assured that a minivan is an upgrade from a pick up. That made me feel so much better.(NOT!) The associate saw the frustration on my face! YET she tried nothing to make me feel better about the experience! I asked about my AAA discount. I was told that I had to book it online or book it through AAA! WOW!!! I can't forget the "wumdinger" of them all. I asked the associate when is there a pickup scheduled to come back in? She told me there was one scheduled to show back up at 5pm! BUT... there would be NO ONE available to clean it! WOW!!! So why in did you tell me about it then? The minivan had damage to the fender. I had to point this out to the associate. She wouldn't walk out to the vehicle. I had to drive it to her. It was just a bad experience people. After I returned the vehicle they still didn't give me my AAA discount. I know they can do it manually. Because they've done it for other renters I know! I should've been compensated just for the foolishness I had to endure. Needless to say.. I WILL NOT RENT FROM THIS LOCATION AGAIN! Unless.. I absolutely have no choice but to rent from this location! I don't have to beg any business to take my money especially this one! The customer experience with this one particular associate was bad!!! I don't usually call names... So I'll leave her initials. (B. F.) And for those of you that book online. Be careful, there is a drop down box for AAA, AARP, Government etc discounts... BUT.... they don't show. You must type them in yourself. The website doesn't tell you that information. You just have to figure it out. Imagine that! I hope this review helps someone. I'm done!

    Prepaid for vehicle months ago. Now no vehicle available. Per manager, Christy, this is a franchise…read moreand are not responsible for corporate reservations. Don't rent from these people if you expect dependable service. And don't prepay for vehicle.

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    Budget Car and Truck Rental
    Budget Car and Truck Rental
    Budget Car and Truck Rental

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    Avis Rent A Car

    Avis Rent A Car

    1.9(47 reviews)
    0.3 mi

    Consistent, Personalized Service - Week After Week…read more As a weekly renter from September through March, I had the pleasure of working regularly with Janice, Nathan, and Deion at the Avis counter in Birmingham. From the very beginning, they made me feel like more than just another customer. Janice, in particular, greeted me every week with a warm, "Hi, Mr. Goldstein!", a small gesture that made a big difference. What really stood out was Janice's ability to anticipate my needs. My flights were often delayed, yet she consistently had a car ready and waiting for me as soon as I arrived at the counter. There was never any delay; it was seamless every single time. Despite seeing me weekly, Janice and team never cut corners. They always verified my drivers license and reviewed all rental details thoroughly, maintaining a high level of professionalism while still delivering that personal touch. The vehicles were always clean, comfortable, and ready to go. Returns were just as efficient, as someone was always there immediately to check me in without any wait. What stood out most was the combination of professionalism and genuine Southern hospitality. The entire team clearly knows their roles inside and out, and they execute them flawlessly while still making customers feel valued. I truly felt like a preferred customer in every sense of the word. I'll absolutely miss seeing their friendly faces each week.

    If you can use anyone else, avoid Avis at all costs. Been waiting 42 minutes for a 12-passenger…read morevan, that has been reserved for weeks. 09:00 puckup, confirmed a day ago. Here I sit and the clock is ticking. Heed my words.

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    Avis Rent A Car - Selection is not vast, but there are gems like this at the location

    Selection is not vast, but there are gems like this at the location

    Avis Rent A Car - Really?

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    Really?

    Dollar Rent A Car - carrental - Updated May 2026

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