Rented a vehicle from here as always and everything is usually good. One huge problem this time…read more.. What is the first thing a person in this age does when getting into the car? If you guessed it; its plugging up their phone to charge up and talk. Unfortunately, the phone jacks in my vehicle wouldn't charge my phone which made for a terrible cross state drive cause I had flown in and my phone was dead. I got to my destination and call Enterprise. I told them(Charlie) how disappointed I was and he assured me someone would call me soon as I wanted some kinda credit for this because it was a big deal. Almost five hours later and no call. Its a one day rental and I can't do the driving I planned. What a waste. Cmon Birmingham-Shuttlesworth Enterprise. Y'all are usually very good about handling things. All I received is a reference number 35321143. Get this resolved soon, please. I'd hate to dispute this otherwise. I may overlook this terrible inconvenience if you show me some love on the price or give me a nice rental voucher or some. I'm patiently awaiting... I finally had someone to reach out to me from Birmingham. He was willing to do what I felt was right. I requested at least half off since I did need and used the vehicle anyways. I guess that is fair. One simple necessity became a headache that day because I had to handle some urgent matters that were put on hold. Thanks for reaching out and I'm glad things were resolved. For that; I added back 2 stars.

10/18 after having a customer service failure over the fence at Hertz/Dollar, I was able to book a…read morecar rental via Priceline just over at Enterprise. Just a short walk from the terminal to the car rental center, there were two enterprise employees assisting customers, both who for the duration of my short 15-20minutes there kept their composure positive and professional the whole time. Like me, there were multiple customers who arrived, also inconvenienced by the BHM Hertz/Dollar rent-a-car team, some customers did not show the Enterprise team patience however these 2 kept their cool. Shout out to LJ! She personally assisted me, did not try to upsell any additional coverage, although I asked to add LDW and roadside assistance, she was delighted to add it for me, and even provided her recommendations on her favorite BBQ places as a local. She turned my day around and I'm so appreciative of her. She also hooked it up with a very nice rental. Thank you LJ!!!

What works: nice cars, lovely service What doesn't: the…read morelocation is a bit behind the times in terms of "grab keys and go" for users with established accounts. When this is pretty much the norm elsewhere, this antiquated vehicle check out process becomes such a pain, especially after a long day of travel.

Check and double check your bill. They tried to charge me a $350 drop charge when they knew it was…read morebooked as a one-way rental. They also gave me a car with a paper plate knowing that it was a one way rental which I did not discover until the following day and had to return the car and pick up another before I went out of state. Don't bother calling the branch because no one will ever answer the phone.

The sign posted at the airport budget is a lie. The budget closes at 10pm no matter what. The sign…read moresays they man the desk until 11:45, lie. The sign says they have a shuttle to the main lot, lie. The sign says they stay until the last flight, lie. Take down the sign and just say what you're going to do is not stay for business and disappoint customers.

horrible experience, all of a sudden i cant rent from them when i was with them for almost a year,…read morecaused me to lose my job

I couldn't have asked for better service. The women at the front desk was very helpful, kind and…read morepolite. In my opinion she went out of her way to make sure I was appropriately accommodated. Turn in was a little confusing but no hassle and no rushing and again was treated with kindness.

BEWARE, A RESERVATION MEANS NOTHING TO DOLLAR!!! We reserved…read morea car. We waited over 20 minutes in a long line to get to the counter. Once it was our turn to be served, the attendant told us they over sold the cars. He told us to find another rental company. I asked which ones had availability as the other agencies were outside the rental terminals. The attendant rudely replied, "I don't know, go look for yourself." Really? I spent over 8 hours traveling. I was exhausted. I felt since they had OVER SOLD the cars, the lease they could have done was locate an available car for my family and I!

I rented a car from Alamo and the service at the counter was kind. Sarah helped me and she was very…read morepleasant and professional. On the people side, no complaints at all. The car itself is where I have to be honest. It felt like a very stripped down model. It did not have many options or features, and it just felt a little rickety. There were some squeaks when driving that made it feel older than it probably was. It did the job and got me from place to place, but it did not feel like a solid, comfortable rental experience. Because Sarah was kind and helpful, I am putting this at about three and a half stars in my head and rounding it up to 4 stars on here. Service was good, car was just okay.

02-20/23-2026 I preordered a vehicle via Costco Travel. Got a good rate $ 211.54USD and a nice 2026…read moreVW Atlas Cross Sport SUV. Plenty of room for five people but better for three people with luggage. good gas milage and ok ride for a new advance vehicle. My 2022 Toyota 4Runner has a better ride than this one. I recommend the fuel refuel upon return it cost gas at the rate plus $10.00 for labor. it's worth it and the hassle. Vehicle was clean and new. you can Bluetooth navigation with your phone or use a USB C Cord.

Star was kind, helpful and experienced…read more Definitely recommend Hertz with the type of customer service provided by Star!

I am so upset with hertz, based in Birmingham Alabama at the airport. My family has just…read moreexperienced a situation where this company chose actual greed over a loyal customer. My husband reserved a vehicle almost a month ago for my 40th birthday trip. When he arrived to pick up our rental (ON TIME MIND YOU), he was told they opted NOT to hold our reservation due to a concert and race in the city, and had instead rented out all the vehicles that would fit our family. We ended up leaving 3 hours late and were LIED to about our options after that. We were told we could swap the vehicle out at our next stop in Tallahassee, but surprise, the Hertz at the next location also did not have the vehicle we needed. We are left driving a car with not enough space for the family members we have with us and driving a vehicle we cannot see out the back window because luggage is wedged in anywhere it could go. I absolutely will never trust this company again and will be asking my husband to abandon his President Circle status and move to another rental company. Thanks for starting off my birthday week with such a massive headache hertz.

First off, I've rented from this location several times. However this last rental experience was…read moreenough to make you pull teeth! I booked a pickup truck online through their website. Once I got to the location. After I've given my identification and credit card. I'm then told they don't have a pick up for me to rent! REALLY? The associate helping me had the attitude of it is what it is...take it or leave it.. After complaining that I booked a pick up. There was no apology. I was only told that I could upgrade to a minivan. Oh yeah, I was assured that a minivan is an upgrade from a pick up. That made me feel so much better.(NOT!) The associate saw the frustration on my face! YET she tried nothing to make me feel better about the experience! I asked about my AAA discount. I was told that I had to book it online or book it through AAA! WOW!!! I can't forget the "wumdinger" of them all. I asked the associate when is there a pickup scheduled to come back in? She told me there was one scheduled to show back up at 5pm! BUT... there would be NO ONE available to clean it! WOW!!! So why in did you tell me about it then? The minivan had damage to the fender. I had to point this out to the associate. She wouldn't walk out to the vehicle. I had to drive it to her. It was just a bad experience people. After I returned the vehicle they still didn't give me my AAA discount. I know they can do it manually. Because they've done it for other renters I know! I should've been compensated just for the foolishness I had to endure. Needless to say.. I WILL NOT RENT FROM THIS LOCATION AGAIN! Unless.. I absolutely have no choice but to rent from this location! I don't have to beg any business to take my money especially this one! The customer experience with this one particular associate was bad!!! I don't usually call names... So I'll leave her initials. (B. F.) And for those of you that book online. Be careful, there is a drop down box for AAA, AARP, Government etc discounts... BUT.... they don't show. You must type them in yourself. The website doesn't tell you that information. You just have to figure it out. Imagine that! I hope this review helps someone. I'm done!

Prepaid for vehicle months ago. Now no vehicle available. Per manager, Christy, this is a franchise…read moreand are not responsible for corporate reservations. Don't rent from these people if you expect dependable service. And don't prepay for vehicle.

Consistent, Personalized Service - Week After Week…read more As a weekly renter from September through March, I had the pleasure of working regularly with Janice, Nathan, and Deion at the Avis counter in Birmingham. From the very beginning, they made me feel like more than just another customer. Janice, in particular, greeted me every week with a warm, "Hi, Mr. Goldstein!", a small gesture that made a big difference. What really stood out was Janice's ability to anticipate my needs. My flights were often delayed, yet she consistently had a car ready and waiting for me as soon as I arrived at the counter. There was never any delay; it was seamless every single time. Despite seeing me weekly, Janice and team never cut corners. They always verified my drivers license and reviewed all rental details thoroughly, maintaining a high level of professionalism while still delivering that personal touch. The vehicles were always clean, comfortable, and ready to go. Returns were just as efficient, as someone was always there immediately to check me in without any wait. What stood out most was the combination of professionalism and genuine Southern hospitality. The entire team clearly knows their roles inside and out, and they execute them flawlessly while still making customers feel valued. I truly felt like a preferred customer in every sense of the word. I'll absolutely miss seeing their friendly faces each week.

If you can use anyone else, avoid Avis at all costs. Been waiting 42 minutes for a 12-passenger…read morevan, that has been reserved for weeks. 09:00 puckup, confirmed a day ago. Here I sit and the clock is ticking. Heed my words.

This is only my second time being here and my first time flying out of this airport…read more Other than the usual grumpy TSA employees, it was a really enjoyable experience today. It's a beautiful airport. I loved all the art displayed throughout the terminal, and I especially appreciated that they have a sensory room available. Little things like that make such a difference. Airports can feel rushed and overwhelming, so it was nice to see a space intentionally created for calm in the middle of all the chaos.

Birmingham Shuttlesworth is a smaller airport, which can be a good thing in some ways, but there…read moreare a few areas that could be better. On the plus side, it is not overly crowded and it is nice that they have a Chick fil A in the terminal. That gives you at least one solid option to grab something to eat. On the downside, there are not a lot of food or shopping options overall. The rental car area and signage could also be clearer. It was a little confusing figuring out exactly where to go and how to navigate that part of the airport. In my mind this is about a three and a half star experience. On here I will round it up to 4 stars because it is functional and not chaotic, but there is definitely room for improvement.

This is the second time using this company in Alabama and I was highly disappointed. The first time…read morewe got a vehicle with may pop tires and they had no other vehicles of our size needed. This time we fly in and not one of the places we're open. Called the service center and the attendant told me to come back tomorrow. With a reservation and arriving at 10:50pm, before they closed, was unacceptable. Won't be using this rental car company anymore. Enterprise was my hero, they rented us a vehicle with NO PROBLEM!

Service initially was outstanding. Even got a few tips for the city, however when the vehicle was…read morereturned, the night lady was not very pleasant. Felt as if it was a hassle to help, and this was slightly disappointing. My go-to rental happens to be Hertz, and I'm all about service. The vehicle itself was great, no complaints there, and price was very reasonable.