By far the worst car rental experience. The only good employee with good Customer Service was the one who did the Contract at the front desk. When we got to the 3rd floor the agent inside the booth was too busy talking to a guy that she just said "skip the Charger and take any car after that"... didn't even had the courtesy to see the paper or check anything. Ok... no problem, so we went and pick a car.. drove it to the exit and the girl there said "sorry... you can't take this car because the license is about to expire..." really? REALLY? I felt like saying... well, if the girl at the booth wouldn't had been so busy... she could had helped us picked another car... then we drove back in reverse... yes in reverse and picked another car. When we got to the exit booth.... guess what? the girl wasn't there!!!!!! REALLY? she knew we went to get another car!!! Then the car was dirty inside. (By the way, the first car after the Charger, was dirty outside too)... My bad!!!! I should of had read the reviews before... absolutely true... lazy employees and dirty cars... Do you have a PM Manager on site? I'm sure you can review the security tapes and see that I what I'm telling is absolutely the truth!! Lastly.. we departed MSY today 01/02/17 and we returned the car around 0535... the employees on duty seems like they were working after a party.... screaming at loud from one side to the other... I didn't know what to think of them... You guys need to turn this around! read more

Do not rent a car from this company. I didn't read reviews before I did, and that was my first mistake. After arriving at the counter, I was told that because I was using a debit card, they would need to run my credit... for a rental car. Upon running it, I was told that my credit score was not high enough (although I do not have a problem with my credit score). When I asked what can I do? I was told my husband could be added, and they could check his credit. His credit was checked and approved. We rented the car, and was directed upstairs to get the keys. The "customer service" associate told us to find the compact cars and pick the one we wanted. We drove to an exit gate, where a woman looked for dents, and recorded the mileage, and gas level. Later I night I noticed that we were charged almost double what our reservation amount was, and it was because they added my husband. We were never told there was a fee. I truly believe that they said my credit score wasn't high enough, just so they could add the additional fee, and make money. The great deal that we booked online, ended up costing us more then other companies. Do not rent from them.They are shady. read more

Worse customer service ever. We had a car reserved and arrived before midnight and the woman stated they did not have a car for us. I asked nicely how this could happen since we had a reservation and asked if she could help us. Her response was "my pay scale isnt high enough to deal with people like you". My jawed dropped. I asked again nicely if she could help us secure another car or transportation. She then handed me the manager Ryan Rivers business card and told me again she doesnt get paid enough to handle people like me and told me to call the manager and that he probably would not answer. Again another rude remark was made telling us "good luck on getting where you need to go". I called the manager that night and 2 more times the following day and no answer and he did not call me back. We had to spend $50 on a taxi to get to the hotel and then get a rental car from another company the following day. Good customer service would have tried to get a car for us from another company or arrange for a car to be delivered to our hotel in the morning and pay for the taxi. Worse experience i have ever had with a rental company. read more

Be aware that if you go through a toll location that does not have a both it is a $15.00 fee each time. I did not realize this when I rented. Enterprise did not do this when I rented from them, they simply charged my card the fee. read more

Beware! The people working here are scam artists! Now maybe it's my fault for having my boyfriend go in alone, but they take complete advantage of people who aren't really sure about the rental process. The reservation was booked online, insurance already paid for. Well this lady at the counter decided she would start a new reservation from scratch adding all types of whistles bringing the rental total from $159 to over $400 dollars not even including the $200 deposit. Good thing he called me, she then tried to say it was for insurance. Liar! Insurance is already paid for! "Oh, let me see", then says, "it doesn't cover collision". Liar! I had to send a screen shot to him of the coverage. She all of a sudden got it right and payment was taken. So now the car is issued and I'm pretty sure it's compact and not the economy we paid for. There's no way you can fit 5 people and 2 suit cases in a TOYOTA SPARK . I guess she had the last laugh after all. I'm so mad and I feel completely taken advantage of. I understand they make commission from upgrades and add ons but get it the honest way. I guess Priceline had a "deal" with this company for a reason. It was cheap and so are their employees. NEVER AGAIN!! read more

The price I was quoted from the online reservation, versus the actual price I was initially billed on spot in person at the counter for Dollar Rental at MSY: off by about $60. We didn't buy any additional amenities, because it's the digital age and I don't need one of their ancient navigational tools, as I simply have a free app on my phone. I didn't need car seats, because we don't have kids. And so quite honestly, I must say that there was not one single thing that when I got to the counter I had to say, "OHHH dang! yeah thanks for bringing that up! I forgot to click yes online, so please add this in." No, everything I registered for online, I registered for at the desk. Except it actually cost $60 more. THEN when the "polar vortex" hit the south and everyone freaked out and closed up shop, we had to get back home to work. We were in Mississippi when the snow storms hit. Typically every other type of travel agency deems it an act of God and at least nominally works with you to accommodate you and keep you happy and loyal to their particular company. Well, the lady on the Dollar Help Line was the exact opposite. She barely spoke English, and on such a frustrating matter in the first place, simply having a native speaker would be so lovely! But they didn't. It was pretty horrid trying to get any answers from her as I swear it felt like she was just reading out of the same brochure we were holding in our hands. Which to her credit, if the brochure actually answered any questions for our specific situation, then she would have been spot on for reading it to us. But alas, it covered nothing as to our reason for calling. All we found out is, no matter what, if we didn't return our car to the closed rental Dollar rental lot, at the closed MSY International Airport by our designated time for which no one could verify because no one was there, there would be an additional day charged to us for breach of contract. In addition, if we switched to the only town in the South who can function in cold weather (Memphis, apparently) we still had to have it checked in by our designated time, fueled up 10 miles out just like before, except that since we "breech contract it cost you 165 more dollar." Even that was inaccurate, because it was an additional $204 to return it to Memphis. The only thing we did "wrong" as per the contract (which says nothing about serious weather altering your travel/THEM being liable if they aren't open for business that day) was returning the car to the only open and available airport in a 6 state region. The entire 6 state region surrounding and including Mississippi were closed, except for Memphis, Tennessee. This was a 3 hour further drive for us, we had to leave in the dead of night to make it by our return time. As much fun as night icy road driving can be, sense the sarcasm please, you can be assured it was not based from a place of whimsy, nostalgia, or pleasure that we decided the only option was going through Memphis. My guess now, is that the rental car industry is similar to the airline industry. Spirit Airlines will ALWAYS seem cheaper on paper, but ends up being the same cost as Delta or United once you actually get to your final destination. Except Delta and United actually have space in their seats, beverages on their flights, and you can get on board with a carry on and personal bag at no extra charge. I will not be tricked into the same predicament again. If you don't mind waiting on hold for a half hour-45 minutes (while they pitch you for "More great deals on their products" which yes, because I'm this torqued at your company, I would LOVE to hear more options for how I can wreck my next trip), speaking to a non-American about a problem with an American rental car in America, head-aches, and paying $508 to rent a Chevy Spark Economy car for 3 days...then by all means, Dollar Thrifty is for you! read more

Worst rental car company ever! I specifically told the desk agent I DID NOT WANT additional insurance coverage. They put it on there anyway. My fault for not looking at the contract with a magnifying glass. Dollar Renal Car's fault for being deceptive and for their employee's ignoring what a customer tells them. I'm not sure if it's Dollar's company policy to rip people off or just at the New Orleans Airport location. Either way that is exactly what happened! It's ridiculous that what you tell a desk agent you don't want makes no difference at all in what you actually get. Rent from a reputable company. read more

Slow service and unprofessional. Had to pay $350 deposit. Must fill car up within 10 mile of the airport before return and also bring in the receipt showing proof. I am concerned about extra charges. No wonder they advertised prices much cheaper than anyone else. Renters Beware! read more