New to the travel trailer camping crowd I was anxious for some help when I found out that my 2012 Starcraft AR-One had a recall. I contacted Bents in Metairie and the service and parts dept was extremely helpful in giving me information to solve my problem. Between Starcraft giving me the written material and Bents talking me through the entire problem solving process I was able to fix my problem. I am now able to rest that my worries are over. I did not purchase my rv from Bents but was referred to them by Starcraft due to them being a dealer.Thanks to the entire Bents service and parts depts for going above and beyond in helping me. Lydia read more

Other than driving by and drooling over RV's and travel trailers, which I do frequently, I had the opportunity to observe the buying process when my father-in-law purchased his Monaco Riptide Class A, gas powered (Ford V-10 chassis) motorhome. The purchase process was not that bad, as far as vehicle purchases go. The salesman, whose name escapes me, was pretty knowledgeable and friendly, and the finance manager, whose name also escapes me, was also nice to deal with. The entire process didn't take an inordinate amount of time and I get the benefit of getting to go glamping, aka glamorous camping, with all comforts of home. They are conveniently located on Airline Drive, just west of David Drive and have a decent selection of units on-site. read more

I seldom write a review but this place deserves nothing but a 5 star rating. And a special thanks to Mr Tim Sonnier in Parts. I finally found him after driving around New Orleans trying to find a wheel and tire for my three leged 40 footer. He took care of the problem and I had my new wheel and tire the next afternoon ready to mount. Over the phone and then he told this displaced Texan how to get to him. Don't know anything about sales or service but if you need help with parts this is your go to place. read more

We are tourists in town and needed a lite switch for our camper. Other RV places had us running around looking for one. Someone suggested we go to Bent's RV and bingo they had one! Problem solved. Thank you read more

Came in for warranty work and they ended up breaking more things than they fixed. On top of poor workmanship and being lied to about things being fixed, they left scraps strewn about, wrapped parts in our bedding, and trash on the kitchen table. read more

Bent's RV - RV Dealers Near Me - Metairie, Louisiana

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I did not purchase my travel trailer from this location, but I had it serviced here. I am so glad that I had an amazing experience with the service team here. I called on a Saturday and the owner was able to schedule me for an appointment the same day. The serviceman was not only able to fix the problem I came in for, but also showed me features that I didn't know about previously. Their customer service is excellent and I truly appreciate their efforts. read more

1st let me say, that our insurance agent had recommended another place to get our repair work done. We chose to go with Bents because we wanted a dealer to do the repair work. There is not a DRV dealer close other than Gauthiers and we will not allow them to do our work again even though we purchased through them. We brought our camper in to the shop on Oct 4, 2017 for repair to the rear cap...I am a pipeline welder so this is my home on the road. It is how my living....they were told this when I scheduled it to be repaired. The week of Thanksgiving I went to check on the camper and they stated it was at the body shop...I went to the Metairie location and spoke the to painter there and stated how long it has already been and he assured me I would have it before they closed for Thanksgiving. Not, after the holiday I went back to check again....they stated they sent it back because they were not happy with the paint job.......Then I could not get a straight answer till I had to start getting loud in the showroom to get a manager to give me some correct information. Now it is Christmas still no camper...New years they call and state it is ready other than waiting on the ladder has not yet come in...??? Really they had it since OCT. Ok....now they sent it back to the paint shop because they were not happy with the paint...look at these pictures to follow and tell me I wonder what they are happy with.....I am not happy at all... I asked for a detailed receipt which I still have not received. They charged my insurance $7199.09 and I have no idea for what....,by the way I still have not received my ladder... I am EXTREMLEY upset at the customer service...even after all of that they did not wash the camper so all the dirty hand prints are all over it, I have scratches that was not there before and my front cap has deep scratches and they tried to fill with putty, I assume from turning to sharp or just plain negligent. There is trash in the paint, runs in the paint and the DRV emblem on the back is EXTREMLEY visible under the paint.....VERY VERY UNHAPPY!!!!!! read more

Bent's RV - just one of the horrible jobs, painted over the emblem instead of properly removing it.....check my profile and review for more - RV Dealers Near Me - Metairie, Louisiana

I called Wednesday afternoon to ask if the service dept could look at my rooftop ac because it did not seem to work properly; fan worked but compressor did not start. A woman answered and transferred me to service. The phone rang for a long time. Another women picked up and asked "who are you waiting for?" I said "service." The phone rang for another long time. The second women picked up again and said "I can't get him to answer. You can leave your number or leave a voice message." I asked, "Will I get a call back?" She said "the service manager is out so the parts manager is covering both. But Jimmy is good at returning calls." I left a voice message explaining the problem and asked if they could look at it in the next week. I never received a call back, and now it is one week later. Guess they have so much business that they don't need mine. I need to find another shop. read more

Talked to Mario and Brendan from beginning to end, both were polite and professional all the way through. I drove 8 hours from Texas and the trailer was ready to go after safety inspection, probably an hour total time with paperwork. Fitted me with a hitch and sway mount and i was back on the road. Very helpful and found the trailer i had been searching 3 weeks for, i recommend it if you are in need of a camper, give them a shot... read more

Singlehandedly the worst sales experience I have ever had. They failed to deliver the trailer I purchased on April 13th, 2018 on three different occasions after assuring me it would be ready. When I did pick it up, it wasn't the trailer that I had agreed to purchase. They also added on a $200+ documentation preparation fee on to the original agreed up on price with no explanation. The still have not provided a tv bracket, a gas hose for outdoor grill, a weight distribution hitch or made repairs on numerous items that were wrong with the trailer when they finally let me pick it up. I have owned the trailer now since April 13th however it has only been in my possession for nine days over the past 76 days due to them not being able to actual provide to me a 100% working trailer that we agreed upon at purchase time. These are not big items that I need, very small items that Bents has not provided or fixed. I would happily share any additional details to anyone interested. Bottom line, Bent's does not appear to care at all about its customers or the products it sells. read more

I had a great experience with Bent's RV. I wasn't sure what I wanted and my salesperson was patient with me and showed me all of my options and how everything worked in the different vehicles I was considering. I've also found their service department to be friendly and knowledgeable. read more

First of 2 issues (second issue still has about 15 minutes to make things right). Here is a copy of an email I just sent to Bents RV, issue contained herein. This isn't the first time that calls have gone unreturned, it just seems to be becoming more of an epidemic with these people lately - funny, they were all to anxious to accept our RV-buying business when we had the checkbook out. Not so much anymore. I'll update fellow Yelpers as to how and when this issue gets resolved. Robby- As you may recall, since it was just this morning, I talked to you regarding Bents RV's process for consigning an RV. I also reminded you at that time that my Husband had called you twice last week and left messages for a return call, to no avail. At the end of our phone call this morning, you made a commitment to call me back by this afternoon with the book value of the fifth wheel that I am considering consigning. Surprise - no call back! I called the store at 4:20 pm and was informed that you were not on site for the remainder of the day. Therefore, presumably, you will not be returning (another) phone call unless you had planned to go above and beyond the call of duty by calling me after hours. That seems a little far-fetched at this point. I would appreciate a response to this email. Best Regards, Later that same night - Robby graciously called back saying their new store opening was taking up a lot of his time, adn he was out of town the previosu week, and..... Issue #1 worked out. Issue #2 however, continues. Service Manager cannot seem to find the mailbox to mail a piece of stick-on border that he promised to mail last, uh, October. I gently reminded him about this on Monday and he said, oh, its here in my desk, I'll mail it...but as it is now Friday, that darned mail service must not be able to find my house. I hate when that happens. This guy also failed to call me back, like he said he would, on Monday. When he email me back on Tuesday (in response to an email I sent him), he explained, in ALL CAPS, how rather than call me back when he said he would, he decided to wait on me to send him an unrelated email... Right. I responded it his email, in ALL CAPS, to send the border in the mail ASAP without coming up with further unrelated reasons for delay. Bottom line - these people do not appear to hold existing customer service in high regard; as a future customer, they were all over it. So, beware future Bent's customers, I fear dissapointment may be in store. Checking in: 2 weeks later, no border in the mail. Can't say I was expecting anything else, but still disappointing. I'll visit today, unannounced, in person, to pick up the border. Let's see what excuse they come up with to not have it available. My money is on: "oh, I mailed that 3 weeks ago", or "I can't seem to find it right now, I'll mail it to you when I do", or "my dog ate it"' or..... read more

I purchased a myPod from another state and there were some problems with electrical and with a leaking door! Was really sad that this would be happening on my first trailer and it was brand new! I called Bent's RV having noticed it all the time going to and from the airport. Explained that this was purchased and still under warranty. Dave seemed to know exactly what to do making me feel a lot better about the situation. He handled talking to the other company's warranty man. Bent's fixed the trailer problems perfectly. Thank you all for your help and being able to get the myPod back to me in better condition than when purchased. This business and their service people know their stuff! read more

do not buy anything from these people. they lie and are the best con artists i have ever seen in my 51 yrs on this earth. my wife and i bought this rv in june of this year we have had nothing but issues with it. some issues our fault, we are first time rv owners. but the issues that are not our fault the owner brian bent and there sales manager "mr. mario" are blaming on us. right now my wife and i are stuck in the hills in northern alabama with no brakes because their tech wired them wrong. and of course mr. mario is lying and saying it worked fine when we left the dealership. these people would rather lie, turn their backs, and watch us fly off a hillside than admit they screwed up. what wonderful people huh. we still have many many issues with this trailer so this fight aint over. bu the way we have already spent over 700.00 on new tires and bushings because of their screw up. "mr. mario and brian bent i hope you sleep well tonight. no i don't read more