To the two wonderful ladies on Saturday 8/17 opening shift, who allowed me to express my grief…read morewithout judgement; thank you for being so kind. I was overwhelmed with emotion when we got to the heart ceremony unable to control my tears, the team member very gently asked if I wanted to proceed with each step. I opted out, and still had the opportunity to put the heart with a tiny note with it in myself. With care she closed her up and handed over my new friend. I don't know how long it was, but I definitely walked around tearing up looking at each clothing item until I made my choice. Again, the wonderful ladies gave me my space, while still being available if needed. I know BAB doesn't count as therapy, but it sure helps when your crew is kind. This is my third "grief" bear for the same loss, thank you for making it just as meaningful as the first. I paid around $65 for the bear, top, bottom, and an additional shirt for a bear at home. Pricy, but for every now and then it's totally worth it. The prices of the bears range, and you can pay extra for scent or sound. I always choose the button that makes it feel like a heartbeat, worth it every time, but will make the price go up.
The ONLY reason I can't give five stars is due to the location. This was my first time to the SM location hoping I'd have more choices and larger store. Most of the store looked empty and/or heading towards an empty mall type of place. They did tell me there was a leak when I walked in (marked clearly, no issue) but they also had a giant ac unit blocking some ways, but was probably much needed lol. I feel that there could have been more bear choices, or all the bears together since I didn't see one I also loved until after I had mine stuffed. It was also a bummer to see bears on display that they no longer sell/don't have in stock. I feel that they need better signage for clothing types/sections (seasonal/sport/disney princess/marvel/Harry Potter/everyday wear/etc). Also better displayed wash stations, dress stations, birth certificate counter, and definitely... a more welcoming environment physically. The employees did their part wonderfully, BAB needs to work on theirs internally.
If you read it this far, hi! The world is better with you in it and I'm so glad you're here. My first bear was a traditional birthday bear, the second was a floral bunny. I choose a spooky silly bear this time, I would like to believe that's the type of kid she would be. Silly, fun, and so so loved.