We go to this Martin's several times a year when we visit our family's lake house. This past week…read morewe had some not great experiences I wanted to share in hopes the feedback can help the store.
One of the first things we did was approach the deli counter. A tall older man was there, speaking to a woman; It was a personal conversation not related to a deli order. However, it was clear he was too involved in that conversation to help us, so we placed our order at the kiosk. We then went about our shopping. We got a lot of items, it took a long time. We had to restock a house for 6 people for a 5 day/night trip.
We returned to the deli to pick up our order after we finished shopping. Another man came over and lectured us for not rigging the bell and telling them we placed an order at the kiosk. He told us, we have to do this because it doesn't tell them or alert them to orders placed. Well, again we couldn't because the man who was there was too invested in a personal conversation to acknowledge us, however he clearly watched us place this order. The new man then began to ask us about or order. It was not that much. 2lbs of two different cheeses and 1lb of pepperoni. Another lady comes over to the deli and the man who's now helping us is completely overwhelmed and flustered by our order. He calls for help and the original man who's ignored us came over. They then began to prepare her order! Seriously, her's ahead of ours which has now been placed for an hour or more. The man who ignored us sliced her cheese then gave it to her and left. The man helping us, then called for him again and asked him to bring out our cheese; he then told us he had to help her so this is why we had to wait. He then continued to make our order. The whole time I'm wondering why they "had to" make her order first? What the point in the other tall older man is? And so on.
We checked out, then checked out with our alcohol, then left the store.
We went back to the store the following day realizing we forgot to get 6 filet mignon we needed for diner. We went to the meat counter, and were told there are none. We were told we could buy the $6 ones that are pre frozen in the packages, no thanks. We ended up buying a few small items then went to Palumbo's for the meat we needed.
It was really disappointing to be ignored several times by the person at the deli, to be lectured as if we did something wrong, then ignored again, as if we didn't matter, etc. We spent more than $500 between our two trips there Thursday evening and Friday afternoon.
To the store; Do something to make your kiosk system alert people an order was placed! Also, consider moving the tall older man to another role. He was way too worried about hitting on ladies and carrying personal conversations than he was about filling customer orders, or acknowledging them at all. He was aware we wanted to order and ignored us for that personal conversation, he was also aware we placed an order at the kiosk, he ignored it intentionally for no real reason at all. He never even said hello to us, nothing at all, just completely ignored us. He was aware we were waiting more than an hour when he then helped someone else instead, and so on.