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    West End Grocery

    5.0 (1 review)
    Closed 6:30 am - 9:00 pm

    West End Grocery Photos

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    7 years ago

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    Martin's Foods

    Martin's Foods

    3.5(10 reviews)
    20.9 mi
    $$

    Very good food a little expensive though we are happy to have you martins nice serviceread more

    We go to this Martin's several times a year when we visit our family's lake house. This past week…read morewe had some not great experiences I wanted to share in hopes the feedback can help the store. One of the first things we did was approach the deli counter. A tall older man was there, speaking to a woman; It was a personal conversation not related to a deli order. However, it was clear he was too involved in that conversation to help us, so we placed our order at the kiosk. We then went about our shopping. We got a lot of items, it took a long time. We had to restock a house for 6 people for a 5 day/night trip. We returned to the deli to pick up our order after we finished shopping. Another man came over and lectured us for not rigging the bell and telling them we placed an order at the kiosk. He told us, we have to do this because it doesn't tell them or alert them to orders placed. Well, again we couldn't because the man who was there was too invested in a personal conversation to acknowledge us, however he clearly watched us place this order. The new man then began to ask us about or order. It was not that much. 2lbs of two different cheeses and 1lb of pepperoni. Another lady comes over to the deli and the man who's now helping us is completely overwhelmed and flustered by our order. He calls for help and the original man who's ignored us came over. They then began to prepare her order! Seriously, her's ahead of ours which has now been placed for an hour or more. The man who ignored us sliced her cheese then gave it to her and left. The man helping us, then called for him again and asked him to bring out our cheese; he then told us he had to help her so this is why we had to wait. He then continued to make our order. The whole time I'm wondering why they "had to" make her order first? What the point in the other tall older man is? And so on. We checked out, then checked out with our alcohol, then left the store. We went back to the store the following day realizing we forgot to get 6 filet mignon we needed for diner. We went to the meat counter, and were told there are none. We were told we could buy the $6 ones that are pre frozen in the packages, no thanks. We ended up buying a few small items then went to Palumbo's for the meat we needed. It was really disappointing to be ignored several times by the person at the deli, to be lectured as if we did something wrong, then ignored again, as if we didn't matter, etc. We spent more than $500 between our two trips there Thursday evening and Friday afternoon. To the store; Do something to make your kiosk system alert people an order was placed! Also, consider moving the tall older man to another role. He was way too worried about hitting on ladies and carrying personal conversations than he was about filling customer orders, or acknowledging them at all. He was aware we wanted to order and ignored us for that personal conversation, he was also aware we placed an order at the kiosk, he ignored it intentionally for no real reason at all. He never even said hello to us, nothing at all, just completely ignored us. He was aware we were waiting more than an hour when he then helped someone else instead, and so on.

    Photos
    Martin's Foods - Protein

    Protein

    Martin's Foods - New EV charging port

    New EV charging port

    Martin's Foods

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    Wegmans - Great rotating beer selection including a large selection of Non Alcoholic!

    Wegmans

    3.6(48 reviews)
    54.3 mi
    $$

    I'm updating my review because there's been more improvements…read more Subs: 3.5 stars out of 5. They really are delicious with high quality ingredients. In store sub line still sucks and it's still slow, but if you pre-order on the app for pickup it's great 80% of the time now. They did cut the meat portions by like 50% in the last 2 1/2 years,forget things like the extra oil on the side, cut it wrong, forget toppings, skimp on toppings... here and there, but it's better than it was. Sushi: 4.5 stars out of 5. Filling portions have gone down some in the last 2 1/2 years, but quality is still good. It's rare to get old mushy avocado in their sushi now. They always have great new rolls to try. Staff are always friendly working that section too. Pizza: 3 stars out of 5. Staff really like to chit chat with the already snail slow sub station staff and take their sweet time. Skimpy on toppings. Not very good pizza especially in NY where we have amazing pizza all over. Deli: 5 stars Always well stocked with friendly fast staff and great selection. Butcher: 5 stars Always great cuts of meat to make the higher costs more worth it most of the time. Steak cost is out of control though compared to other local places. Always clean with friendly staff. Cheese section: 5 stars really great selection and staff. Flourist: 5 stars Perfect long lasting beautiful bouquets for every season and holiday. Produce: 3.5 stars out of 5 They are okay. Some things really don't last very long once you get them home especially the extremely expensive premade fruit trays and salads. Cashiers: 5 stars so fast and friendly in both sections now! Customer service desk: 5 stars great! Grocery pickup: 5 stars Always the best! So fast,accurate, and friendly. Pharmacy: 5 stars Always so friendly and knowledgeable! Beer selection: 5 stars Phenomenal HUGE rotating selections of local and imported beers as well as large great non alcoholic variety. They have beer on the shelves and a walk in cooler too. Shelf stocking staff: 5 stars Always organized, faced, and clean with a good variety. Stocked well 90% of the time and rarely anything out of date or damaged. Parking lot and cart staff: 5 stars It's so clean and debris free. Carts are always orderly as well as restocked quickly. Bonus: If there's ever a spill, broken glass, or garbage anywhere in the store or parking lot staff are on it IMMEDIATELY. Very clean!

    I love Wegmans as a store but it's ridiculous what kind of up charge is on the items if you do a…read morepickup. I don't pay extra and any other stores except Wegmans. This is slowly making me shop elsewhere. Aren't people price gouged enough?

    Photos
    Wegmans - Lunch!

    Lunch!

    Wegmans - Delicious marinade!  I highly recommend on the grill!

    Delicious marinade! I highly recommend on the grill!

    Wegmans - Dinner mmmmm

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    Dinner mmmmm

    West End Grocery - grocery - Updated August 2026

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