6/20/2020
Waiting for a response -
I am waiting for corporate to contact me regarding how I was treated at the Lompoc, Ca. Dollar General by manager Marie and her lead Jamie, I shop at this store every couple of days, I think a few of their employees are amazing! such as Connie and a couple others, however, their alarm goes off sometimes when you first walk in even, or sometimes when you walk out of the store. Today I just WALKED IN with a buggy and the alarm went off, Marie says to me, YOU HAVE TO GO! I was shocked to be talked to like that, I have been a manager for many years, I know about customer service and today just upset me badly, i walked in and started shopping, Marie the manager and Jaime came over to me, and said something about my purse, I said that they can check my purse, this is very humiliating, if you have ever been through something like this, you know how i am feeling, then they tell me that they can not touch my purse but they need me to take it over to the register, this has never happened to me before there and I have not seen them do this to other people,as far as scanning their purse, so they put my purse on the scanner at the register to demagnatize whatever may be in my purse, I am not sure if this is even accurate, that they can do that? I almost left due to how they made me feel! but I did my shopping and went and checked out, I asked to speak to the manager and Marie comes up to me and I said are you kidding that you spoke to me like that and she apologized she said from the bottom of her heart, she said that she didn't think I heard her say, YOU NEED TO GO! I let her know that i am not a person to talk to like that, innocent people should not be treated that way!! I am not going back there again, I am waiting for someone in corporate to contact me, this is unbelievable that a manager would speak to customers like they are nothing, very unprofessional. How many people does she speak to this way? I would like something done about her attitude and terrible customer service!! I am waiting for a call back. ( Regarding Jaime and Marie ) read more