Title: Customer warning: Concern about towing practices at Dollar General Keansburg parking lot
I am posting this because customers in the area should be aware of what happened to me at this location.
I parked in the Dollar General parking lot because I needed to purchase items from the store. Before going into Dollar General, I briefly went across the street to US 1 Liquors. I was inside for less than five minutes.
When I came back, a tow truck operator from TNT Recovery Specialists was already lifting my vehicle. I had not even made it into Dollar General yet. The operator told me I needed to pay a $75 drop fee because I had briefly gone into another business first.
My concern is not simply that there are parking rules. My concern is the way this was handled. I was actively trying to shop in the area, was only gone for a few minutes, and my vehicle was already being physically handled before I had an opportunity to enter Dollar General.
I asked the tow operator multiple times for the paperwork/documentation explaining the situation. Instead of providing the documentation I requested, he repeatedly asked if I wanted a receipt. I wanted the paperwork showing the authorization and details of what was happening.
I have used this parking lot many times before without any issue, including earlier that same day. The lot was not full, and this was not a situation where a vehicle was abandoned or taking up needed customer parking for an extended period.
It is frustrating that customers can be treated this way while a tow truck associated with this company regularly occupies multiple parking spaces in the same lot.
After being a longtime customer, this experience has made me reconsider supporting these businesses. Customers deserve clear communication, reasonable enforcement, and transparency when a company is handling their personal property.
I hope Dollar General management and the property owner review this situation and how this towing arrangement is being handled. read more
