Clarity on coupons/store policy. The current coupon for $4.99/lb. shrimp, honoring, "National…read moreShrimp Day" is confusing, at best. Coupon had to be downloaded May 6-10, used 5/10-19. Purchase is two pound bag($9.98) and limited to one bag. Problem is the coupon only covers one, 2 pound bag. Dillion's pushes purchases of items with a limit of 5. Then they push selling 5 items for a $1 off per item. Having to navigate EVERY coupon, every $1/off per mandatory 5 item minimum gets old having to inspect every element of coupons, ads(mix & max), 5 item minimum ($1off each item). Dang, give shoppers some space. Receiving a discount really takes savvy. Is the point to lead a shopper(a lot of seniors who do NOT use cell phones, i phones, tablets,etc.) into the store then overload them with EXTREMELY small print. Almost like a bait & switch. And yes I know the legal definition of bait & switch. Why confuse people? Especially elderly?

I am not sure what has happened to the grocery business as of late but I will tell you that the…read more priorities at this specific store are way off track. In these days of extremely high grocery prices, $6 dozens of eggs, one would think that being the only grocery chain in town would make them want to keep the customers loyal and be LOYAL to their customers. That is not the case with the Great Bend, Ks. store. I witnessed today, an elderly shopper, nice lady, get totally berated because she actually thought the price on the shelf tag would be the price she would be charged, boy was she wrong. Their tags are so small in lettering that the shopper didn't see the part that says you must buy "5" of those items to get any deal whatsoever. The supervisor, "Christine", made her feel like a child in front of 6 other shoppers, her fellow community members, and to top it off, the fact that she was totally mortified/embarrassed when told her so called weekly specials, were only special if you were able to download the coupon herself. She ws told she had to do it before coming into the store so as not to hold up the line, this lady had no idea how to download or receive those benefits. I thought the lady was going to cry. .(shame on Christine) . The elderly are getting "bait and switched" at this location and maybe even all of Kroger Stores, simply because they aren't completely computer literate. They advertise these great deals, tag them with great prices and then charge them regular price at the register before the customer can even check the receipt. (that is if you can even read the receipt because the ink print is so light you can't make out what was actually charged). This abuse of the elderly has to stop, even if the rest of the community has to stand up for our parents' rights to not own a "smart phone", not know how to download on a computer, or worse yet, not know how or be willing to confront those in charge that pick their pocket every time they shop.

Asked for help with an item and received 3 different employees & 3 excuses why they couldn't find…read moreit for me but arrived again the next day and a different employee helped me and found that item. I shouldn't have to make such an efforts to get something they have available for me to purchase with money.

A couple of weeks ago I visited in this location with my daughter, the cashier made a simple error…read morewith my payment method since I wanted to pay $5 cash and the rest on my card, she accidentally put in $50 cash and didn't know how to fix it so she called for her supervisor. Her supervisor came over to register 9 and asked what the problem was and my cashier simply explained and said it was an honest mistake and asked for help on how to fix it, the supervisor was practically yelling at my cashier right in front of me, my cashier was at least 16 or 17 if I remember correctly she had yellow under her name on her badge which I believe means that she is a minor. I am baffled at the fact that a supervisor would do that in front of a customer. It makes me not want to come back! I truly feel sorry for my cashier that day, Walmart make sure your supervisors are nice to your employees!

The smaller Dillons is my favorite. People are incredibly helpful and friendly. Store is well…read morestocked and the produce is lovely

This is the smaller original Dillon's store in Great Bend. I actually used to work at this store…read moremany years ago. It is store #3 in the Dillon's grocery chain, which was bought out by Kroger. I'm not sure exactly when this store was built, but I would guess the 50s or 60s. As such, it's a pretty small store and I don't think the company puts a lot of money into maintaining it. For example, the bathrooms are located next to the break room on an upper level connected only by stairs, making the facilities inaccessible to the handicapped. It's not falling apart by any means, but the store is pretty dated. The selection is adequate for a small store and you can find pretty much all the basics you will need. It does not have a bakery or a deli. Baked goods are brought over each day from the other Dillons location. The service is usually adequate and a little better than Wal-Mart. They do have a person that will carry out your groceries. This is one of the few options for groceries in Great Bend and the only full grocery store on its side of town. I would certainly recommend this store over going to a dollar store.

They are SO great about helping and ordering whatever you need. I've developed some food allergies…read moreto corn and soy (which is in just about everything), so it is nice to have an alternative to the same grocery stores that offer the same foods.

Whelp! I try to never forget my travel tums when I go on vacation but alas I forgot them so we…read moredecided to walk over to this small grocery store to see if they had any. Luckily, they did and so much more! I was actually quite surprised at the amount of inventory in this small space. It doesn't feel cramped but they definitely put in a good amount and variety of product. I was quite shocked at some of the finds because tbh, I didn't think a small town in Kansas would have some of the things this store had. The produce section looked fresh and clean. We bought a bagged salad but they also had really nice, fresh fruits and veggies. We wanted watermelon but it was too big for the two of us on vacation but turns out they have cut portions in the fridge. If you've never tried black diamond watermelon, do so. They didn't have a huge takeaway section but we bought some sandwiches and snacks in case we didn't have time to eat out (everything closes early around here). We also get premade sandwiches at my job and let me tell ya this sandwich blew my work sandwich out of the water. The most shocking thing I found was that they have mochi ice cream! I was not expecting that. The service is great. Both times we were in the person working treated us like friends which can make for sure a pleasurable experience.