This one star is for the meat market only. I've loved Brookshire's all my life, and checkout…read moreservice is usually great. However, it's very frustrating that every year during crawfish season I end up having to drive all the way to Grand Prairie just to get live crawfish. Every time I call Brookshire's, I'm told to call back on a different day. I call Tuesday and they're out--then they say call back Thursday. I call Thursday and they tell me to call back Monday. This goes on and on just to try to place an order. The customer service in that department has been the worst. In three years, I have never been able to call or show up at the "right time" to order crawfish. My husband even says he doesn't know why I keep trying because it always ends the same way. I think it's ridiculous that this establishment can't simply take an order for crawfish or call customers back when they're available. It's also confusing because they have a crawfish sign that they are being sold outside, but when you go inside the store, they say they don't have any. Overall, this has been very disappointing.

This is one of my favorite grocery stores. The employees are friendly. They are helpful and they…read moreseem to enjoy their place of employment. The store is small but it has what you need. I come her often just for the watermelon. It is the sweetest I can find in the DFW, that isn't off of a truck or at a Farmer's Market. I was waited on by Darrell. Every time I come in he is such a sweetheart. Along with Ethan bagging my groceries. The store would have received a five but I can never find honey roasted cashews. Like never.

Refused to refund me a car stereo I bought from them due to the serial number being off, THE RADIO…read moreIS READY TO MELT SOMEONES CAR, and I put everything back that came out of the box, and won't refund me my money for the product I BOUGHT FROM THEM. Manager basically told me he won't do anything and told to to keep the broken and unsafe fire hazard of a product

Can I provide a negative star? The service is terrible. I was ready to check out and everyone…read morewanted to go through self-checkout except for me. There was a cashier on lane 15 and she was finishing up a customer and her light was on. The person directing traffic was informed that I would like to check out with the cashier at which time, she informed me that, "she may not check you out if you go over there!" I politely asked if she was still "on the clock working?!" She laughed and agreed, but directed me to self check out. I think my days at Walmart will be extremely limited going forward. This type of behavior is too acceptable and too often. Target you are still #1!

This one star is for the meat market only. I've loved Brookshire's all my life, and checkout…read moreservice is usually great. However, it's very frustrating that every year during crawfish season I end up having to drive all the way to Grand Prairie just to get live crawfish. Every time I call Brookshire's, I'm told to call back on a different day. I call Tuesday and they're out--then they say call back Thursday. I call Thursday and they tell me to call back Monday. This goes on and on just to try to place an order. The customer service in that department has been the worst. In three years, I have never been able to call or show up at the "right time" to order crawfish. My husband even says he doesn't know why I keep trying because it always ends the same way. I think it's ridiculous that this establishment can't simply take an order for crawfish or call customers back when they're available. It's also confusing because they have a crawfish sign that they are being sold outside, but when you go inside the store, they say they don't have any. Overall, this has been very disappointing.

Prices keep going while, while their selection becomes more off brand, especially the deli. HEB in…read moreWaxahachie is well worth the drive and is where I do most of my grocery shopping.

kroger use to sell roasted savery chickens and they were so good!!! and they change brand of…read morechicken and make the original flavor which stinks!!!the savory roasted chicken was delicous and tender when they change it it was a cheaper brand rubbery and not tender the manager gave me another one free of charge and that one was not rubbery but was not tender and still lousy.... i do not buy their food at all after that due to them using cheaper meats ...so i buy from other places....

Just left this store. No grocery carts in the store and no hand baskets. I walked around the store…read morelooking for hand baskets thinking they must be in use. Nope--I only saw two people with them. The store wasn't crowded. I saw more than one manager walking around and I wondered why they didn't notice that there were no carts or handhand baskets. Sorry, management.

Came in to get our favorite J's international grill since the one in Richardson was closed. I was…read morealso going to stop by my fav vegan place and to my surprise it was closed and replaced by J's vegan burger which we have been wanting to get a burger from them for a min. But they only had it during the week, and with us working during the week and staying almost 30min. Away it wasn't doable. We ordered a lot of food as usual because we like to try everything overall between both places we paid about 95-ish dollars. The food and wait was worth it per usual, but the ATTITUDES at both places weren't, I let my bf order once I peeped, to avoid getting pissed off further. they can also practice safe food handling at the burger place.. I witnessed her wearing her gloves to write on the box, handle the food, touch cups to make drinks, walk to the other restaurant with the same gloves on and walk back, now while she didn't touch anything on the other side it's the principal.. At J's international when the food was ready, our name was called, and she let us look at the food to make sure it was right. The reason for the rating is because of the attitudes I didn't drive almost 30min. To feel like you don't want to work and be bothered today. Buttttt hey the music was a plus I was jammin for the most part!

This place is equivalent to a hood store but located in the suburbs or Desoto. The clerks are…read moreusually pretty nice. It's small so don't expect much of a selection. For the most part I see people buying beer or lotto tickets. Nothing special except he's located in the right spot.

Good groseries and prices and good quality in produc and excellent in cleaning store and excellent…read morecustomer service

The mart could use an update and some much needed revamping across the board. Investment, decor,…read moresupply, cleanliness, expiration dates. (During the pandemic many grocery chains lost their experienced produce teams and since then stores haven't yet found suitable employees that keep an eye on the freshness of their produce) My grocery outings required the basics for a barbecue. Produce eaten the same day, mixers for drinks, chips and other appetizer options. For these items the spend was wise and due to the time of day, uber convenient.

Down to earth welcoming people for a Shell station. My experience is they always great you when you…read morecome in. Place has a number of things you would not expect to be at a gas station, such as poster boards for that school project that Your kid tells you that he needs the night before it is due. And then they cook you decent burgers or breakfast burritos with a homemade feel.

noone including the staff is wearing masks. i was the only in there with a mask. no social…read moredistancing either. an ovilla officer pulled up and i asked him about masks. his response was that ellis county does not require the mandatory use of masks. that is outrageous.

Be careful this store will rip you off!!!…read more It was my birthday so I decided to order some prime ribeyes, I ordered 4 prime ribeyes for curb side pick up which cost $119. I picked up the order, I got 3 choice ribeyes that were about $60 that honestly were not very good. I figured that the cost would be adjusted, it was not. Thus, I reached out on the app for a refund, it was denied. I called customer service; they said that they processed a refund and it will show in my account in 10 days. After more than 10 days it never showed, I called customer service back and they told me to call the store. I called the store twice and spoke with a manager, they said that they can do nothing I had to speak the store director. The manager took down my number and said that the store director would reach out to me. That never happened; I called back and repeated the process and got the same result.

For the last five years, I have been a customer of this store experiencing digital coupons issues…read moreoccasionally. Recently, I experienced a terrible costumer service provided by the bakery department. I placed an order(with a picture) on a Wednesday for an important event on the following Saturday. I called the bakery Friday to confirm if the cake would be ready for Saturday at 12:00 and it was confirmed. Saturday morning, I received a call from Tom Thumb bakery around 10:00 asking for clarifications. I went by there to reassure what I wanted the cake to look like and the lady actually showed me the picture I had left. To complete this review, look at the picture (attached) to see how my mother's 80th birthday cake ended up looking like. When I saw this unskilled designed cake, I requested if there was a baker who could correct the frosting or make it look better. No one was available at 3:00 on a Saturday! Very Poor concern for customer service and the celebration of my mother milestone birthday. Up to now, I would have always recommend this Tom Thumb but now, please reconsider this bakery.

First of all! RATCHET!!! Let me say it again, RAT-CHET! But say CHET like it rhymes with "It". Very…read morechildish Staff that stand around if not sitting down on the check out belts.. Just having a good old time; cursing with elders around. The Customer Service desk is always a wait... No Manager around. This place needs an entire sweep of Staff!

I have to report a great experience, at the Neighborhood Walmart, on Bluegrove in Lancaster,…read moreTexas. I went grocery shopping around 7:30AM today. I checked out in assistant checking. Unfortunately for me, I got cash back, which was 100 dollars. I was so busy bagging and checking out I forget to get my cash at the end of the transaction. I got home and realized my error. I figured I was just out of 100 dollar, but I decided to take a chance and go back to the store. To my surprise and amazement all the staff I encountered were kind and understanding. They checked the cameras and saw a man behind me took my money and paid cash for his groceries, Then an angel appeared named, Gabriel, who told me he would refund my money. I was so happy and thankful. We are so quick to complain, but do not compliment. I want to compliment Gabriel and the staff at the Walmart on Bluegrove for making my day, and turning a horrible situation into one that I will never forget. Thanks to everyone. T. Adams