I will let my BBB complaint detail why we won't be going back. Owner apologized but we won't be…read moregoing back. BTW the heirloom tomatoes that we were refused the $5 reward were mushy and turning which is why I picked a half rip one. Better prices and service and fresh produce elsewhere. 3-1-26 I received the attached email from Heinen's. A similar offer message also appears on the bottom of receipt #1. "Thank you for being a Tasteful Rewards member. We are thankful you continue to choose Heinen's. Enjoy this reward on us! Free Tomatoes Any bulk or packaged variety. Includes organic when available. Save up to $5 off per household. Must redeem in a single purchase. In-store only. Expires 03/31/26" I chose an heirloom tomato that weighed close to one pound ($4.99 a pound). Completed our shopping and checked out. When the male cashier asked for payment at the final tally I questioned him why the $5 off had not been applied. He said something about if this was organic and why it did not apply. I asked him to double check and showed him our email from Heinen's and rather than calling for a manager or supervisor he pointed to his screen and insisted the heirloom tomato was not covered. So I told him to wait as me and another employee returned back to produce and I picked out some other tomatoes. Returned to the register and found out that this cashier had charged my wife for the remaining produce less the tomato. He had left and closed his register. Reference attached receipt #1. Went to customer service and complained to the male employee. Just got an OK and he turned his back to us. Checked out and paid for the tomatoes. Complained to the female cashier. Nope, no supervisor or manager ether. Have a good day! Reference attached receipt #2. Reviewing receipt #1 shows there is absolutely no record of the heirloom tomato ever being entered on the register. Mind you, that cashier was already asking me for cash or credit card. Would not any revisions on the receipt for errors or omissions have required a manager or supervisor's approval code and would not there have been a record on the receipt, especially since everything had been tallied? Not so here. ========================================= MESSAGE: I appreciate the customer bringing this to our attention. I apologize for the associate not taking the time to better understand the issue as well as being incorrect in not providing the $5.00 off. It seems as if the$5.00 was credited while the customer and another associate were trying to understand about organic tomatoes being included or not. We are capable of doing better and we will try to learn from this customer's experience. Again, I apologize for the confusion and the initial mistake being made. Sincerely, Jeff Heinen ========================================= I have reviewed the response provided by the business regarding complaint ID 24585821, and I find the resolution is satisfactory.  However, we won't be shopping at Heinen's anymore. This is not the first time that we've had issues with the store the other time we had an employee miss counting our groceries and claiming that we couldn't be standing in the 12 items or less lane. I still don't understand how the transaction deleting the heirloom tomato off the receipt did not appear there. That appears to be a major issue with Heinen's, but like I said we're not shopping there anymore.

Heinen's Brecksville offers an elevated shopping experience. Even more so than other local Heinen's…read morelocation in my experience. I stopped in mid-week to grab some of my quirky essentials (bananas, avocados, juice, and Icelandic yogurt). It was my first experience at this location, and I was pleasantly surprised. One of the first things you notice when you walk in is their flower selection with gorgeous in-season flowers. On this visit, they looked especially fresh. The bakery at Heinen's is another highlight. Lots of decadent pastries and tortes with fruit. The store also had new products such as Amabie beverages (with seasonal Sakura)! New My only surprise is that Heinen's did not have a wide assortment of plant-based/vegan cheese that my friend wanted to buy on our visit. They only had three kinds compared to a huge assortment of regular cheese. It was a bummer! The service was cordial, and checkout quick. Few things to consider while visiting this location. Entrance to the plaza is a bit complicated to find, follow your GPS. The store has two entrances, remember where you parked for a quicker visit. More importantly, don't sleep on Heinen's events. I was able to attend chocolate night (with Malley's) while shopping at this location. It was such a sweet treat of nostalgia, chocolate, and history. And yes, this location has Malley's chocolate

I shop Aldi's in Ohio and Florida. The quality is consistent and prices are great. No matter how…read morelong the line might be, the cashiers are quick and will open another line if necessary. The savings on time and money is substantial! I rarely shop any other grocery stores.

Great Everything you need under one roof, good prices, good…read morequality, etc. etc. They always send out coupons in the mail for what you like

I did grocery pick up. I have been in the store before tho and it's clean and had every thing I was…read morelooking for. Anyway I pulled into the designated spot and sent the message via text that I was there. They were out within 5 minutes had my car loaded and I was on my way.

Stopped in quickly to buy some gift cards and got Starbucks also! The cashier was a teenager who…read moredidn't know how to print separate activation receipts for my gift cards. He also seemed irritated that I asked. The Starbucks was all wrong but I can't hold that against GE!

My daughter just got a sheet cake for my grandson's 1st birthday party. What a joke. Maybe an inch…read morethick, and the ugliest cake I've ever seen. Looks like a third grade class decorated it. So disappointed.

I love this store. Friendly and Helpful employee…read more Just the right size, I don't have to make grocery shopping an event.

I love my little baby eagle, but I'm becoming more than frustrated with the deli department. There…read moreis never anyone behind the counter to help. They want you to select from the grab and go which does not usually have a great selection. As you can see in the picture, it's mostly pimento loaf. They do usually have some turkey and ham in there, but I don't eat either of those. Frustrated I had to leave again with no sliced chicken.

Wonderful butchers…read more Notice that I didn't say "meat market." Sure, this place sells meat, but they also know how to cut meat per my order -- which we made from Texas weeks prior to Christmas. They also tied it very nicely, and the vacuum pack is clutch. The big order was a bone-in rib roast (six pounds), which will be our Christmas dinner. It's a beautiful roast ... probably Select Grade, since it was about $120. But there is plenty of fat in the cap. If this beauty doesn't taste worth a damn, it's on me. Notice that I rubbed it with dry rosemary, course black pepper, Kosher salt and lemon zest. It will sit in the fridge overnight and roast low and slow on Christmas Day. We also picked up bacon, breakfast sausage and Dearborn hot dogs (I'm a hot dog junkie). All of it was fresh and tasty, The service here is spot-on. Not only do they answer questions, but they also give you exactly what you order ... along with some advice. That's old-school, and it's too bad that there aren't more places like this anymore. I live in the Houston area, and we have markets such as this. But they are few and far between.

I will be back! I stopped by today and I had never been here before. Staff was super friendly and…read moremeat was super fresh. Affordable prices and I cannot wait to grill my steaks tonight!

Out of most everything I went in for. Find one thing for $3.99 and want to pay. Nope, guy in front…read moreof me forgot something, walks all the way to the back of the store to get it. Cashier thinks the best thing to do is make everyone wait while said customer finishes shopping. Keep it, Ill order online and save myself the runaround. Brick and mortar days are numbered and this is exhibit A. Pay more, worse service, no thanks.

Lots of items available at this location. Large parking lot too. Went in for a few first-aid items…read moreI needed to re-stock my personal first aid kit. Was able to get what I needed since there was a large selection of items in that section. Walked around the store after I found what I needed. Very clean and organized store! The cashier was helpful too.

Drove by once, stopped in the second time and was right... great food/products/service... customers…read morewere also so nice... much love

Best deli selections around. Luv their mini market for just about anything. Stromboli are awesome…read moretoo. Selections of varied items not found in other places. Boarshead is great.

A convenience store but also a deli. Broadview More-4-Less is convenient, which is the best thing…read moreabout it. It has some great beer and wine. Easy to find something local. There's also lots of junk food and snacks. If you're looking for good drinks, come here for a massive amount of craft beers. It has tons of local stuff. They have Fat Head for example and there's many hard to find varieties. A lot of other products are from craft breweries around the country. They also have a very large selection of wine. It can get more expensive here than a typical grocery store but they have some good quality. They have a few 6 packs for $7 or $8 or even more so this isn't the cheap shit. If you want something to eat they also have food. The shelves are filled with snacks or you can order something at the counter like a gyro. Convenience is the best thing about it. It has lots of good quality products. The prices are higher than at a gas station but there's better quality and more local variety.

They have a great selection of craft beer. Since beer run is closed there is a void in my fridge…read morewhere all the new local beers should be. This place is a little pricier than the grocery stores, but almost everything is already chilled. Worth the extra price to me. I don't live in Broadview Heights, but I am happy to travel here to try something new. No one here that could inform or recommend, but I suppose it's fun to discover things on your own. If your neighborhood GE isn't cutting it on selection, I recommend trying here.

Soooo many choices from quite a few European countries....some stuff you've never seen and stuff…read moreyou didn't even know you needed!!!

Convenience store with all European beverages and food. It has some unfamiliar but good quality…read moreproducts. PV Euro Market has lots of things from beer to candy and even a produce section. Much bigger than it looks from outside. There's a lot to look through in this small store so take some time. A favorite section is the beer. It all is located in a small refrigerated section. There's all kinds of unfamiliar sounding beers so you aren't going to find cans of Natty Lite or shit like that. Beer of this quality here is pretty cheap. There's a few large bottles for about $2, and these are pretty large. Besides the beer they also have lots of coffee and pop. They have some varieties that you can't find anywhere else like it seems. Among the food is lots and lots of candy. It's about $2 for a good size bag and there's lots to choose from. The ingredients are in different languages but includes English too. It even has a produce section and the fruits and vegetables look fresh. They have a very large deli section. Cool place for getting European food. It can be hard to find because it's hard to see. This is in the shopping plaza that's at the corner of State and Pleasant Valley.