We had the most wonderful time at Christmas in 2018. We stayed in the tiny cabin and actually ended…read moreup getting snowed in after record breaking snowfall. Our awesome hosts made us breakfast and visited and it was amazing! The cabin was so cozy with the wood burning stove, and the scenery was breathtaking. We cannot wait to go back, hopefully for our "baby moon" in a few months!

We stayed in room number 5. It was convenient to all the shops, restaurants, and bars on the main…read moretourist strip. However, it was an AWFUL room. We saw the pictures online when booking it, and it looked ok. It was the only room left for that weekend. When we arrived, we saw what it was really like. The bathroom had dried toilet paper on the floor and there was water from the toilet trickling down the floor. There were NO toiletries provided other than toilet paper. There was a used bar of soap at the sink. There is NO kitchenette and NO dishes/utensils as stated in the advertisement for the room. There was a coffee maker but NO coffee was provided and no sugar or cream. There was a mini fridge and a microwave. That's it. It is old. That's fine that it's old, but it could've been a LOT cleaner. The bed had a long black hair in it. I have red hair. There were two instances where we woke up in the middle of the night because of bugs in the bed. The RED GLOWING EXIT LIGHT above the door INSIDE the room kept us awake as well. After the second bug in the bed, we said, "forget this," gathered our belongings, and left at 5:00 a.m. We didn't even get to enjoy the town the next day because we were exhausted from no sleep. We couldn't shower either because there was no soap, no shampoo, etc. The advertisement for the room made it sound like all that would be provided. It was a HORRIBLE experience. I received a call from the property when I gave them a "thumbs down" on the survey I received. The lady asked me why I gave a thumbs down, and I explained everything. She said they wanted to make it better. I told her I wasn't looking for compensation or anything, but wanted them to know how bad it was. She said they wanted to make it better for us in some way, so I said ok. She said someone would be calling me to follow up. No one ever called back. Another thing that was weird was that we had to take out our own garbage upon departure, and we were warned in the documents we signed when renting the room that if anything was broken, etc. we would be charged. I understand that, but it was the way it was presented that was just rude sounding. We DO NOT RECOMMEND THIS PLACE.

It's a great location , right on the shopping district. Convenient for most people who do not want…read moreto drive around. Highly recommended. Would love to be back again.

I am writing this to express my disappointment and frustration regarding my family's recent stay at…read morethis hotel. We traveled from out of state for a family vacation and specifically chose to stay at this hotel to support a local business rather than a large franchise. One of the reasons we selected this property was because it openly promotes itself as a pet-friendly hotel. We also paid the required pet fee for our dogs, with the understanding that they would be welcomed as long as we followed your policies. which we have. Throughout our stay, we were repeatedly told that complaints were being made about our dogs being noisy in our hotel room. This was very concerning, as we have never had issues with our dogs at any hotel in the past. They are well-behaved, quiet, and sleep in their kennels when we are away from the room. Our dogs were also with us for the majority of the day and were not left unattended for extended periods of time. The only incident that occurred was when a room cleaner knocked on our door, which caused our dog to growl, which is a natural response to an unexpected knock. Our dog did not bark, and the situation was quickly resolved. This isolated moment does not justify repeated complaints or accusations of ongoing noise disturbances. Despite paying a pet fee and following proper procedures, we were made to feel as though our dogs were not actually welcome. We were effectively made to feel that our dogs should not be left alone in the room at all, even while properly kenneled, which is unreasonable for a hotel that actively advertises itself as pet-friendly. What is even more troubling is the unprofessional conduct displayed by the manager, Michael Lopez. He instructed one of his employees to notify someone from our room yet again about these alleged complaints, and that person happened to be my 15-year-old son. Addressing a minor regarding a guest complaint is completely inappropriate and unacceptable. Any communication regarding concerns should have been directed to an adult.Because of the repeated accusations, the inconsistent treatment regarding your pet-friendly policy, and the stress this situation caused our family, we have decided to end our stay early and will be leaving one day ahead of our scheduled departure. This is not how we expected our family vacation to end, and it is extremely disappointing. We made a conscious decision to support a local hotel, expecting better customer service and professionalism. Instead, we were met with repeated accusations and poor judgment from management. I am beyond disappointed and disgusted by how this situation was handled. I hope this complaint is taken seriously and that appropriate steps are taken to address the unprofessional behavior and inconsistent enforcement of policies so future guests are not treated the same way.

Fantastic front desk, even before I arrived. Great location, walking distance to the shops & a good…read morebrewery. Comfortable beds, room laid out well, clean, good breakfast included. Quiet.

For the money, expected a lot more. Common area and grounds were nice and well maintained. However…read morewe expected more for our dollar on the accommodations. Had a few issues with the room: -Heater didn't work -There was no AC, only fans -Beds were uncomfortable We stayed over a weekend and during the middle of our first night several new guest arrived and were up making noise all night long.

Place is now under new management. (Hummingbird Cabins) Sharon helped me through out the hole time…read more Gave me room keys, etc. Very helpful.

The rooms are clean, very small, but they are a bungalow. The outside photos and he outside, well…read morenot so much and the bed felt like I was sleeping on the box spring. The location is noisy. But they are decorated cute and they are CLEAN a big plus.

I did not stay here but I stopped at their little boutique and they have the most beautiful…read moreclothing and jewelry and home décor items...the prices are the best in town...will be making this a must stop every time I go to Ruidoso.

This was a last minute booking and I was worried. Walking into the room my worries were gone. This…read moreplace is great! For the price it can't be beat. Its clean and quite. Beds are comfortable. There are a few things the room could use like a microwave and both sides of the door chain lock. Other than that this place works.

Our planned celebration for my mom's 95th birthday was just a disaster. One bedroom had evidently…read morehad large dogs shut in. The smell of urine was so strong your eyes watered. None of the 7 beds downstairs had any bedding. We had chosen this particular cabin - Little Bear Lodge - because all 12 of us would have beds and because of the dog toilet room we had to double up, 40 year old men had to crawl on to the top bunks and mates weren't with mates. The swimming pool and hot tub were a big draw as they were advertised as heated. The heater did not work. They charged us a $400 cleaning fee but expect us to clean before we leave AND haul trash ourselves! Do not go there. If you have to choose sleeping in your car or this, choose your car. It won't be as big an aggravation.

We've rented from Hummingbird Cabins before and had a great experience, which makes this recent…read morestay all the more disappointing. The home was advertised as a premium property, but what we walked into felt more like someone's neglected second home -- furnished with mismatched items, poorly maintained, and nowhere near worth the price we paid. Here are some of the issues we experienced during our stay: * The oven broke on the first morning, and despite calling at 9:30 AM, no one came until after a second call that evening. * Mattresses were old and uncomfortable * The master bed is not suitable for anyone under 5'4" because it is too high to access safely and no step is provided. The nightstand next to it was about 12" too short to be usable. * Fixtures were grimy and coated in calcium and gunk. * Bath towels were threadbare, closer to dish towels in quality. * Only two thin hot pads in the kitchen -- I actually burned myself using them. * The kitchen was poorly stocked, and many items felt dirty or greasy. There was only one mixing bowl, and we found a bag of rotting avocados in the pantry. * The dishwasher didn't clean, and the instructions said to use vinegar -- which wasn't provided -- so we had to hand-wash everything. * The refrigerator made loud noises one night and kept us awake. * Worst of all, the dryer had no lint trap, with visible internal buildup -- a major fire hazard. * No coffee or side tables in the living room, making it impractical to relax with a drink or play games. * The house was dark and poorly lit, not at all like the bright, welcoming listing photos. * We were not allowed to use the patio heaters, even though they were advertised. When we asked how to turn them on, we got a generic text saying they weren't allowed -- with no explanation. * The yard was completely overgrown and unusable. We had hoped to enjoy the outdoor space but couldn't. We attempted to resolve this directly with Hummingbird Cabins, but their staff told us management could only be contacted by email and offered no timeline or assurance of follow-up. We never received a response to our email. That is not how a professional rental company should operate. We paid for a premium experience and got a substandard one. Until this property is properly cleaned, updated, and made safe, we cannot recommend it -- and we hope the company takes our feedback seriously.

Neat lil museum of Billy the kid. You can get a free map of local things to see including smokey…read morethe bear burial site and museum. Friendly and helpful staff, definitely stop on in for helpful info about the town

We stopped before driving the Byway, lots of pamphlets and things to do in the area. There's a map…read morethat you can actually walk inside of the byway itself, so you can get a sense of where you're going. We got there shortly before they opened, so checked out the park across the parking lot with the horses - really nice! The woman at the counter was nice, and very helpful. She was able to answer many of our questions. We drove the byway in about 2 hours with a couple of stops, and very much enjoyed the scenery, the Smokey the Bear monument etc... I would highly recommend both the visitor center and the drive!