Jason has been courteous, prompt and very patient. I just changed companies after 20+ years with…read moreanother "local" agency, and he has been more helpful in the past month than the other company was the entire time I was a client! Very fair prices for more coverage.

The lowest premiums and the best service!…read more Several years ago, I decided it was time to check around to see if we could get lower rates on our homeowners and auto insurance. I contacted two independent agents and one brand-name insurance company. I was shocked at the price range for the same coverage. Jason Brofford at Detweiller-Brofford Insurance checked with different companies to get us the best deal, and the insurance he found for us was $1000 cheaper. We accepted pretty quickly! Every year when it's time to renew, Jason again looks around to find us the lowest price for coverage. This year, our policies are with Erie Insurance, top-rated for homeowners Insurance in the August 2017 issue of Consumer Reports magazine. In addition to saving us money big time, we've been happy with Detweiller's customer service. Emails are answered promptly and a human being picks up the phone. Jason, Zach -- everyone in the office -- is professional and super nice.

Whenever I contact State Farm I receive excellent service. They take care of my questions and they…read moremake sure that every encounter is a positive one. I am very satisfied with the service I receive.

i just had to file a claim with Debbie Montgomery State Farm after having her help handle all my…read moreinsurance needs for several years. Everyone at her office has always been able to answer all my questions and any question about coverage. Cindy Lou has even made follow up calls to make sure policy is updated . After filing a claim I was really happy with State Farm and all the help from everyone in her office and all the staff at state Farm that listened to all my claim details. I was upset and they took the time to listen and explain how the claim process worked. Afterwards I was so happy I got to deal with this group. The support starting with Debbies office to State Farm showed me what great customer support. Again Thanks to all. I know if a have a problem they will always be one phone call away. Thanks JT

From initial RFQ to annual servicing, Jill and Bre do a great job of thoroughness, follow up and…read moremaking sure they support you in all requests. In today's digital world it is extremely valuable to be able to talk to professionals directly to help you make the best decisions for your coverage needs. Their proactive approach to annual reviews is something that we are grateful for and have never had an agency do that previously. I highly recommend reaching out to Jill and Bre to see if they can help you !

We stopped in at Dean Insurance Group office while participating in one of the scavenger hunts…read moreoffered by historic Dublin. The staff were incredibly friendly and welcoming and really great with the kids. They freely let them explore the office on their mission and gave them cute prizes when they found it. I was really impressed with how kind they were. The building is really cool too - it is a historic fire station, with informational signage available out front. Nearby parking is available in the public lots and garages around the historic area.

I had a terrible experience dealing with Liberty Mutual insurance, but Deb at April Schaad's office…read morewass wonderful! She stuck with me during anout 3 montgs of living HELL in trying to deal with people who didn't cqre if I walked or sat home worrying about how I was going to do.what I absolutely needed to do! For amyone who is interested, make sure you read this & make sure you never havebto deal with Liberty Mutual! The people who work.for them are rude, to say the least! Thank heaven I ended up Okay & State Farm helped me tremendousl!

April, Tammy and Deb have always been amazing to me. Professional, responsive and honest! April has…read morebeen my agent for a better part of 25 years! She is not only my agent, but a true and loyal friend as well. Tammy and Deb have always stopped what they were doing to help me when I would call or stop in. I appreciate all three of them and would do anything for them. My Dad retired from State Farm's Regional office in Newark a few years ago. It just made sense to work with April and her team! Like a good neighbor... April is there!! THANK YOU TO ALL OF THEM!!

I could not get resolution from the AAA - Worthington office on an issue; so, I went to the AAA -…read moreWesterville office. The two individuals I spoke with at the AAA - Westerville office were very understanding, looked up an old receipt, printed it out, and even looked up the Customer Service phone number for Delsey Luggage. Kudos to the AAA - Westerville office for their customer service! I did not receive good customer service from the AAA - Worthington office and I've been a AAA member for 29 years!

Your check-out help was contrary and nearly rude to us because we did not have our large "credit"…read moretype AAA card in our wallet or purse. Both my wife and I cary our key-ring card along with other key-ring cards that we frequently utilize. I received a lecture on why I should carry the larger card and how AAA was losing money from customers that peel off their key ring card and give it to non-members. Nearly walked out to avoid tasing my voice but your cashier just kept on lecturing. Not a pleasant visit.

They're hard to get in touch with, also they're voicemail be full. I was contacting them for 2 days…read morebefore my policy expired and I got no answer. I was finally able to get ahold of them the day my policy was due and cancel. They canceled it with no hesitation. A few days later I recieved 2 cancelation letters dated for the same day my policy ended/started. The day after those letters I recieved a check, so I cashed it in through my bank and of course it cleared after a few days. Days later my bank said it got returned?!...So now I am baffled, shocked and upset because i NEVER heard of a buisness sending a usable check and taking it back or it bouncing! I dont owe them and technically I canceled before my new policy started which they was going to charge me for both vehicles again when I only had one and they did the claim on my other one. I dont know why they're doing this but I will NEVER recommend them to friends, family, nor strangers as long as i live. My bank account is overdrawn because of them and now my kids cant have a home cooked meal, just noodles again!! This is so unprofessional for a "buisness" to do something like this. Anyways DONT GET THEM!!!

Poorest group of people I have ever dealt with! They avoid making their phone calls and won't…read morerespond back! I advised I would file formal complaint with the state Rri just said that's fine, goodbye!! Trevor, Chloe and the team just suck! I would never recommend this company to anybody e!!

Worked with Justin and the team on an insurance policy for my company. He was able to handle all 3…read morepolicies that we needed which included E & O, Cyber Security, & protection of our inventory. Highly recommend Justin and his team.

From the owner: As a Coverholder at Lloyd's of London, we specialize in Cyber Liability Errors & Omissions…read moreInsurance for Managed Service Providers, Managed Security Service Providers, Cloud Computing Companies, IT Staffing Companies and Software Development Firms. Our TechMal® (Technology Malpractice) Cyber Liability Errors & Omissions Insurance Policy is currently in place with over 1800 Information Technology Service Providers around the United States.

I always looked on dealing with insurance as painful, but here its comfortable and easy. Dawn and…read moreKaren are always ready to explain the multiple policies and make suggestions about ways to save . And when we did finally have a claim, they made the whole process simple and painless. I not only would recommend PWL, but have already referred several friends here - and they're just as satisfied.

Excellent agency and the people are fantastic to work with. They are very service oriented and are…read morevery helpful. I would recommend this agency to anyone who is looking for insurance. They are professional and do a great job explaining the policy and answering any questions you may have.