Delayed Review...Repair shop on Morse Rd. Columbus Ohio…read more After being the victim of a hit-skip by one of their policyholders, took the vehicle to this location for repairs. When it was time to pick the car up, they had left the center console still disassembled, and tools and parts were left on the car floor. Had to ask them to reassemble the center console & clean the car up.

I was involved in a car accident three months ago with someone who hit me from behind. I…read moreimmediately report a claim and long story short, progressive did not try to call the other party insurance until 2-3 weeks after the incident. My assigned agent kept saying that they are not picking up the phone so there's nothing he can do. I called the supervisor and managers and non of them got back to me until a month later. Everyone that I have spoken to seems really lazy about their job and kept passing me to someone else. So basically I just paid monthly for years and when I really needed them, they do not advocate for their clients and abandon me with the damages to my car that I have to deal with on my own even though it wasn't my fault. I am sharing what happened to me so people can be warned and not go through the struggle that I went through. DO NOT USE THIS INSURANCE!

I always looked on dealing with insurance as painful, but here its comfortable and easy. Dawn and…read moreKaren are always ready to explain the multiple policies and make suggestions about ways to save . And when we did finally have a claim, they made the whole process simple and painless. I not only would recommend PWL, but have already referred several friends here - and they're just as satisfied.

Excellent agency and the people are fantastic to work with. They are very service oriented and are…read morevery helpful. I would recommend this agency to anyone who is looking for insurance. They are professional and do a great job explaining the policy and answering any questions you may have.

worked with Tony today for my daughter at OSU. He was calm and super helpful, made this transfer…read moreprocess so much easier and I am thrilled we are paying less now. made my day a great one! Juliann

Carol went above and beyond to help me get exactly what I needed! If I could give this place more…read morethan 5 stars I absolutely would! I have dealt with other insurance companies and this place is by far the BEST! thank you so much

Don't waste your money, if you don't accept automatic payments they upcharge $40+ a MONTH. If you…read moreask for automatic payments to be removed they lie and say they removed it yet don't and still deduct money from your bank. They also add random amounts to your bill and increase your premium without warning. Just don't. ​

Five Stars for Joseph who was extremely helpful with my claim and helping sort out additions to our…read morepolicy! I'm glad we are with Liberty Mutual!

We have been using Brian at Horizon for our car and homeowners insurance for nearly 25 years. We…read morefound them after a move to Columbus and have stayed with him even when we moved out of state because of the great attention to detail. I always feel confident that we are taken care of. I can call or email with any questions and he gets back to us quickly. He is always looking out for our best interests. Brian makes sure we have the insurance we need at the lowest possible costs and whenever we have had to file a claim he stays in the loop and looks out for us. I always tell people who think they are getting a bargain on their insurance that it's not going to seem like a bargain when they go to file a claim and they are denied or not fully insured. Having Brian, I know that he makes sure we have the insurance we need and when we do have to make a claim he stays part of the process and intercedes if necessary. I also like having an independent representative rather than just dealing with the insurance provider. Highly recommend!

From the owner: We are here to provide you with someone who will take the time to understand the needs of your…read morefamily and/or your business and match the proper coverage to those needs. Part of understanding those needs is also recommending coverage in areas you may not have identified as a potential risk. Once we understand your needs we will use every resource to secure the proper coverage at the most competitive prices available. We only represent companies we feel offer top notch service and claims handling. Companies: Travelers Insurance Companies Westfield Insurance Group Progressive American Select Insurance Foremost Insurance Zurich Whether you need to make a policy change, have a question about billing or need to report a claim our customer service representatives are the best in business and will handle your request professionally and quickly. Our web site is also available 24/7 to accommodate your busy schedule.

i want to give beth tuesburg a big thank you.beth helped me so much with my home owners insurance…read more she gave me piece of mind and kept me informed of everything. i wish everyone could be as nice as beth. thank you again!! god bless you.

I just want to write that I been with this insurance agency for 3 years and my agent name is Haley…read more She and I have never met in person and only ever had phone contact. Through the years she memorized my names (been legally changed), what vehicles I drive, my coverages, and most important she has always given me the best advices to handle any situation. Also, her advices are always in your benefit and not theirs! She really is the agent of the future. Especially now, you would want to have someone of her skillsets. Someone who'll learn who you are and help you with your needs without ever needing to meet with you. So, you guys better hurry before she gets to busy to put you on her list.

Having had a number of former agents and direct dealings with some awful carriers Dolbow Insurance…read morewas a breath of fresh air. Excellent communication, caring staff, and very well-informed they have provided me a first class service. In an industry chock full of the very worst kinds of liars and scoundrels this agency is a very rare beacon of honesty and respectability and I recommend them without reservation.

I have been telling everyone I know to call Ethan from State Farm! I cannot say enough good things…read more This was the smoothest transition. Ethan went through everything with me! I was well informed. He was friendly and funny and easy to work with. I actually enjoyed getting insurance. Bonus that it was a better rate for better coverage! And MORE coverage!

Dealt with Brian. He was very helpful & covered our policy, everything we had as well as any…read moreoptions we may want to add. Thank you for being thorough!

I've been with them for about 4 years now. I moved away from the area but stuck with Bruce…read moreRothermund's office because of Andrea! Such an awesome lady and always seems to turn a bad day around. Would give 6 stars if I could.

From the owner: Our mission is to serve our community, working to handle all of your insurance needs in a…read moreprofessional, efficient manner. License #: OH-976734