Delayed Review...Repair shop on Morse Rd. Columbus Ohio After being the victim of a hit-skip by one of their policyholders, took the vehicle to this location for repairs. When it was time to pick the car up, they had left the center console still disassembled, and tools and parts were left on the car floor. Had to ask them to reassemble the center console & clean the car up. read more

I was involved in a car accident three months ago with someone who hit me from behind. I immediately report a claim and long story short, progressive did not try to call the other party insurance until 2-3 weeks after the incident. My assigned agent kept saying that they are not picking up the phone so there's nothing he can do. I called the supervisor and managers and non of them got back to me until a month later. Everyone that I have spoken to seems really lazy about their job and kept passing me to someone else. So basically I just paid monthly for years and when I really needed them, they do not advocate for their clients and abandon me with the damages to my car that I have to deal with on my own even though it wasn't my fault. I am sharing what happened to me so people can be warned and not go through the struggle that I went through. DO NOT USE THIS INSURANCE! read more

This review is regarding the progressive company in general no specific location. This review is regarding the handling of my recent claim by the adjusters and their special investigation department. Let me start off with ive never been arrested, no tickets and have a clean record, I am not criminal master mind. But that is exactly how progressive treated me. Let's start by the way the Special investigator started off our conversation. She started with " do not interrupt me while im talking and I won't interrupt you, treat me with respect and ill do the same" first off who in the world EVER talks to a client/customer/policy holders like that? Never in my 12 years of adulthood would I EVER speak to a customer like that. It was aggressive and very stand offish. Her name was under the lines of Rasheka or something. Her phone etiquette and manners are non existent. She then proceeded to interrogate me as if I had murdered someone. Basically treating me and accusing me of lying. I have memory issues due to being born with frontal lobe brain damage I have the scar to prove it. I have trouble remembering what happened this morning let alone days ago. She continuously tried to manipulate my words and form them into her false narrative that she wanted to be true. Then proceeded to says its just a little weird as to why I would open a insurance policy then a couple days later file a claim? When in fact was a lie I opened my policy November 30th and woke up 7am December 8th to damage to my car which by my count is literally a whole week not a couple days. I also am not sure how she thinks that I control when a idiot who shouldn't be behind the wheel hits my car when im asleep inside my house not even operating the vehicle. I didn't even want to be dealing with filing a claim due to the fact I have almost zero free time to begin with between my 2 jobs? She then at the end before I decided to end the call and NEVER deal with progressive again she stated she needed to pull my phone records and call my friends and family and conduct interviews. In all honestly this is the WORST customer service I have ever dealt with in my life and all because progressive is too cheap to actually cover damages to their policy holders vehicles. Instead they treat them like criminals and murder suspects. I will be saving money to fix my car on my own. And I will be switching back to allstate auto insurance where I NEVER had to deal with that type of disgusting customer service. Rashes or whatever her name was needs to be fired and progressive you just lost a life long customer due to your ignorance to support your policy holders just so you don't have to fork out money yet im paying like $230 a month to be treated like that? Absolutely disgusting worst company ever. I will also be filing a complaint with the ohio division of insurance against progressive actions. read more

My son was hit at a red light and the guy who hit him skipped. My son had 2 insurance companies one with Uber and one on his own. Progressive took over because my son was going to pick up a rider . Progressive is not giving him enough money to buy another car like the one that got smashed and totaled. All the standard cars he is looking at with equal mileage are way above what Progressive is wanting to give my son. Do not get Progressive Insurance, and don't drive for Uber in your car . You will never get enough to buy another car if an accident happens! read more

I did not use this local agency. I am only commenting on progressive insurance as a whole. Every six months they'd raise our rates. Our rates got progressively bigger and bigger and bigger. we had no accidents no tickets. There was no reason for this except greed so when you see them on TV and they talk about how they save you money they do not save you money, they cost you money so don't use Progressive read more

I honestly could not recommend this company to anyone. Handling my claim was a complete disaster So much that I'm not willing to again repeat the craziness. Bottom line, they refused to pay for the claim in full minus the deductible. I had to pay more than double my deductible. So remember that if you go with them. Also the leadership didn't have a problem walking away read more

Progressive Insurance - Smashed window in Philly by vandals. - Home & Rental Insurance Near Me - Columbus, Ohio

they take your money and nothing else. if you have accident you're on your own please stay away. please get a good insurance company progressive is not it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

STAY AWAY!! Progressive is the most incompetent insurance company to work with. They were non-responsive, lost our car for a week (literally did not know where it was), and now the estimator is screwing us on replacement money. We are simply asking for a fair estimate and have sent comps, vehicle history, etc. They do not care for their customers and will take your money. read more

Progressive insurance is one of the worst customer service and scammy businesses I have ever done business with. They are non-responsive to calls emails and doubled my premium after first enrolling because they didn't process my past coverage for their discount. Stay away from Progressive Insurance!!!!!!! read more

Don't use this insurance!! They added everyone in my house to my policy as drivers with out my consent making my monthly bill over 400 a month I can't afford that nor want my whole family on my policy when most of them have their own auto insurance or is passed away and they would not remove them all from my policy with out proof they have their own coverages. simply outrageous read more

I had an amazing experience with progressive. I had gotten into an accident on Monday and made a claim with progressive and couldn't have been more satisfied with my experience. They called me back that same day to schedule an appointment and the claims rep was super nice and super informative (bernardo?). Anyway, I took my car in on Wednesday and they gave me an estimate and told me my options. The whole appointment took maybe 15 minutes and I decided I would just pay the deductible and have their preferred shop fix it. I didn't have rental insurance, but they did help me pick out a rental and gave a discount. I dropped my car off that following Monday and it was ready by Friday. I had quite a bit of damage so I figured it would take longer. I was so happy when I picked it up and it looked brand new! An amazing job and an amazing experience. Everyone was so nice and very helpful and I'm very glad with my progressive experience. I hope to never have to experience it again, but if I do I know I'm in good hands (heheh). I know my rate will go up but I'm okay with that because it's to be expected. I hope to continue to have good experiences with them and will keep y'all updated. read more

Long story short I got someone very rude at first. Well I ended up leaving that call to call again and get someone new and I got Gwen, she helped me through all of it and answered any of my questions I had with also being respectful and friendly! It all the employees were like Gwen it would be a 5 star every single time! read more

Thank you. After my first accident in my LIFE at age 53 they MORE THAN DOUBLED my rates. Progressive is all sunshine and daises when they are taking your automatic withdrawal payment EVERY MONTH for 15 years, but the first time I actually needed HELP and even COMPASSION they raked me over the coals!!! I will be looking elsewhere for ins. now. Not to mention the deplorable and even non existent customer service..... read more

I like my progressive car insurance. However, when trying to add jewelery to my progressive homesite renters policy I have had multiple issues. About to go with a jewelry insurance company due to the issues I've been dealing with. read more

Car Insurance is one of those things that you really hope to never use... And if you do, you've probably heard horror stories of dealing with claims adjusters, estimators, and all the other crap that comes with dealing with a claim. Not at the Progressive Service Center. My claims adjuster set-up the necessary appointment, and arranged for a rental car... When I dropped off the car, I was met outside by one of the estimators, and then we went over the damaged area, discussed the paperwork, reviewed the accident scene photos, and inquired about the car's performance after the accident. After a quick 15-minute review, I was given my rental car and allowed to go on my way. They even offer you a beverage, and snack before you leave... Nice touch. There is also a waiting area and child's activity center if you did need to wait. While my car was in the shop, my estimator made regular updates to me, and kept in constant contact. Once the car was returned to the service center, we went over the repairs, estimate, and the deductible. Again, within 15 minutes I was out the door and in my vehicle... Everyone (especially Margie and Jennifer) was friendly, and asked how my experience was and made sure that I was satisfied. I hope to never be in another accident... But if I am, I would not hesitate to have the Progressive Service Center take care of things. If you are curious, the rental car was provided through Enterprise, and the body work was completed by Service King. read more

I Had insurance with Progressive from 2012-2015, I Had Gold Loyalty Badge and had to cancel it due to losing a job and couldn't afford it. Same year but 1 Month later i needed insurance and came back to Progressive, they Had to start me fresh because i was uninsured for minimum 1 month. So from 2015-2018 i had it again, They were telling me about 1st accident forgiveness and all, how they treat people and help out. Well i hit my sisters car, it was minor bumper damage, they did not forgive me and the claim was $384.00 on my policy. They raised my insurance like 90 dollars. No Forgiveness though. My 1st Accident okay ... My brother is insured under his own policy in same insurance agency and made a car accident driving my car. They told me that my brothers policy can not cover it, so they will put it on my policy. WTF!!! Why do i have to be paying for my brothers accident? So they put a claim on my policy, and then 3 months later they send me letter, stating that i have 2 or more claims on my policy within 3 years and now they can't renew my policy and it will be stopped on the date i paid until. What kind of service is this? 6 years on same insurance and they treat you like this? I always though they were professionals and such, I noticed they are professionals at scamming people in to buying their insurance. read more

Progressive has been horrible! Was hit in December of 2017. Was told me and my husband needed to put a $500 deductible down until we found out who was at fault. We found out that the other driver was at fault a week after the incident. We have called them 10 times asking when we would be getting our money back, and each time we are told a different length. It started out from 3 months to 2 years. This company is frustrating and extremely inconsiderate to people financially. $500 might not be a lot to a big company, but it is a lot of money to me and my husband. Would NEVER recommend this company to anyone they are terrible. read more

Find another insurance company. They do not cover a rental car if you have had it over a certain period of time. Read the fine print. Beware! read more