I would not recommend this place if you value your time or basic communication.
It started off fine--they were responsive at first, answered calls and texts, and even ordered the running boards I requested. But once I dropped off my Jeep at 9 AM, everything went downhill. I was told my vehicle would be the first one worked on and possibly finished by the end of the day. That never happened. My Jeep wasn't touched at all.
I understand that delays and emergencies can happen, but completely ignoring your customer is unacceptable. I called and texted multiple times the next day starting at 10:44 AM--no response. Hours went by with nothing. By 3 PM, I had to reach out again just to ask if my vehicle was even ready. At that point, I was done and told them I was coming to pick up my Jeep and the bumper I purchased. I no longer trusted them to do the work.
I had to repeatedly blow up their phone and even track down another number online just to try to get a response--still nothing. That level of poor communication is beyond frustrating.
Yes, they offered to give me the running boards for free because of the inconvenience, and the technician was apologetic when I showed up--but that doesn't make up for being ignored and left completely in the dark.
This business might have potential, but their communication is terrible. If you're okay with being ignored and not knowing what's going on with your vehicle, then this is the place for you. Otherwise, I suggest going somewhere else. read more