Dr. Di Maio provided my dog Snowy with excellent care throughout the years. During appointments,…read morehe took time to explain treatment options to help manage his diabetes. As the years passed, Snowy experienced other issues with his heart, cognitive functioning, and balance As he was aging. I've always felt that the clinic staff and Dr Di Maio truly cared about Snowys well-being. Last Friday I had to make the extremely difficult decision to euthanize Snowy his quality of life rapidly declined. This was the most painful and hard decision I've had to make I couldn't see him suffering. Dr.Di Maio was kind, compassionate explained every step during the process. My two adult sons were there as Snowy transitioned over the rainbow bridge.. My adult son commented " He's really a good doctor". Thank you for your caring presence. Angela

I want to start by saying that the doctor and veterinary technicians are fantastic. They are…read morecaring, knowledgeable, and genuinely seem to love and care for my pets. I have never had an issue with the medical care I've received, and I will absolutely continue bringing my dog here because of them. That being said, my experience with the receptionist has unfortunately been very different. There have been multiple occasions where I've called and felt that she was rude, had an attitude, or spoke to me in a condescending manner. I've let it go several times because I'm not someone who likes conflict, but today was the point where I felt I needed to say something. I called last minute to see if there was any possibility of getting an appointment, and I completely understand that scheduling can be difficult. However, when I asked how long I could expect to be there and to ensure I was getting an appointment with the actual doctor because I needed to coordinate work, my kids, my pets, and everything else that comes with managing a household, I was told, verbatim, "I don't have to explain my scheduling to you," in a very condescending tone. I wasn't asking her to explain or justify the clinic's scheduling. I was simply trying to get an idea of how long my visit might take, especially because there have been times when I've had an appointment and ended up being there for over an hour. As a client juggling a lot of responsibilities, having an estimate helps me plan. I am always polite and respectful when I speak with staff, even when I'm frustrated. And having worked in customer service and previously worked at the front desk of a veterinary hospital myself, I know that things can get busy and stressful. But there is still a basic level of professionalism and customer service that should be maintained. I truly love the doctors and techs here and have nothing but good things to say about the care they provide. I just hope the front-desk experience can improve, because the way clients are spoken to matters too. Great medical care deserves great customer service to match.

Center Veterinary Clinic has been amazing. The staff is friendly, the doctor was extremely…read moresupportive, and they took the time to walk me through Pablo's exam. They even followed up with an email afterward, which I really appreciated. I was recommended by a few folks, and now I see why. Great vet -- Pablo will be coming here long‑term.

Thank you for all your help! I could bring my dog to Japan…read moresafely! Jasper is very happy to reunite with my wife & my son in Tokyo!

The staff at South Novato Animal Hospital are great. They are very kind and understanding. It is…read moreapparent they really care about our pets and the owner. Micki and Ava made sure I was comfortable and had Plenty of water while I waited. My cat was hurt badly from a mauling. He had to spend the night because he wouldn't allow anyone but Micki to touch him. They had to sedate him to treat him. The staff made me feel confident that my cat would be cared for properly. Thank you South Novato Animal Hospital for making a bad situation bear!!! I highly recommend them.

Great service, thorough exam and compassionate care for our doggy. Super easy to book an…read moreappointment online. We have been going here for over 10 years and never had any complaints. Sometimes it's very busy but that happens. So glad to have them open on Saturdays. Thank you!

We had been bringing our dog to San Marin Veterinary Hospital for years and had always appreciated…read morethe care we received. Because of that long relationship, what happened during our dog's final days was incredibly disappointing. After learning that our dog had terminal lung cancer, we were devastated and desperately looking for guidance from a veterinarian who knew his history. We weren't seeking treatment--we simply needed help understanding our options and support as we faced one of the hardest decisions a pet owner can make. The following day, I called multiple times asking to speak with a veterinarian. Each time I was told someone would call me back, but no one did. Instead, I was eventually told the next available phone appointment was several days away, despite explaining that our dog was terminally ill and rapidly declining. To make matters worse, the receptionist I spoke with during my final call was dismissive and lacked compassion. During one of the most heartbreaking moments of our lives, I was made to feel like I was inconveniencing the staff simply by asking to speak with one of the veterinarians who had cared for our dog over the years. Our dog passed away before we ever heard back. This experience was incredibly disappointing. After years of trusting this practice with our dog's care, we expected compassion and support when we needed it most, and unfortunately, that wasn't our experience. Because of what happened, we would encourage others to carefully consider their options when choosing veterinary care, especially if compassionate communication during difficult moments is important to them.

I moved to this clinic in 2017. For years our vet was Dr. Bennett, who is competent and thorough,…read morebut not super warm and fuzzy. A few years ago we started seeing Dr. Ortiz and absolutely love her! Because I like to build a relationship with our vet much like my own personal physician, I make routine appointments specifically asking for Dr. Ortiz. Sometimes we get scheduled with her and sometimes not, which I find unacceptable. To secure time with Dr. Ortiz, I waited a month and accepted a time way later in the day than I like for a recent routine appointment. Only once we were in the exam room, I was told that we would be seen by a different vet. I get that things come up and appointments change, but I see a pattern with this that I don't appreciate. And while I always voice my concerns, I feel like nobody even cares anymore. I think this clinic's business model no longer meets my needs and I will be looking for a new vet.

My dog had to be euthanized. The vet and the staff were patient, compassionate and throughly…read moreprofessional. For seven years these people cared for our family dog. They were are unfailingly loving. I cannot recommend them more highly. They treated my dog, Dude, with the kind of care that he richly deserved.

I am very unhappy with the difficulty in getting a prescription for my healthy dog. Costco tried 4…read moretimes to get approval from the country Vet for NexGard and HeartGard but Country Vet refused to renew, as per policy, except if I drove to their location in remote east Novato to pick up a hand written prescription to get it filled. They will not call in any prescriptions nor approve any pharmacy call ins for refills. But they have a club pharmacy where you can get prescriptions sent to you...just don't ask how much they cost! Not happy with this lack of a simple convenient service.

The supporting office staff and veterinarian was friendly and helpful. They were patient with my…read morechildren who were present at our first appointment at Bel Marin and incorporated them into the process. When I had concerns due to the vaccines the next day, they swiftly answered my questions and took action to make sure my worries were put at ease and more importantly, our new puppy was ok! It is clear that I have made the right decision in our vet hospital and will be recommending them to friends and family moving forward!

This place is wonderful. We have been coming here for decades. Dr. Sutton is the best very caring,…read moreresponsive and knows her stuff. We have had cats and dogs and gone to other vets but she is heads and shoulders above the others.

Still the best; from the people working reception to the vet techs to the vets. You can tell…read morethis is a really cohesive team who strives for genuine customer service as well as providing the best care for our animals and human parents. It doesn't look fancy by any means but it just doesn't matter when you have such quality service and such sweet people working. Thank you ! !

First, let me say that we have been bringing our dog here for years and were quite happy with the…read moreservice, then we had to say goodbye to our dog back in May. We just got a new puppy and were expecting the same level of service. Not sure what happened in the last few months but the receptionist was VERY rude and didn't care about keeping us as a customer. The office manager didn't seem to care about our business either. I never thought we would be treated so poorly at this place given our prior experience but the rudeness of the girl at the front desk with her attitude completely turned us off. Will never be back here again as I don't ant to ever interact with the receptionist here ever again!

She's the BEST!! Bunny Vet in All of Marin County and we are SO lucky to have her!…read moreShe comes to the house, is very knowledgeable and professional and thorough. She took care of our last rabbit for years.

not sure if she is taking new patients, but dr. scheenstra is THE best rabbit vet i've ever seen…read more she saved our bunny's life multiple times, dealing with difficult dental issues that other vets have missed. thanks to her our 3.5lb dwarf bunny is still thriving after almost 9 years.

We feel so fortunate to have found West Marin Pet Hospital…read more The vet, Dr Redfield, the front desk staff, and the vet techs have all been so wonderful with our sweet golden girl, Twinkle. And, they've also been wonderful to us. Everyone that we have interacted with seems so good at what they do, and they are so gentle and sweet with Twinkle. I feel like at other veterinary practices that I've been to over the decades of pet ownership, it's the vet that's great but the staff is rude, or the techs are nice but the vet has no bedside manner, or some other unfortunate scenario. But, here, it really is just a breath of fresh air with the level of skill, the professionalism, and the pleasant ambiance. We completely trust them with Twinkle's care, and highly recommend them to any pet owner.

West Marin Pet Hospital is the absolute best place you could hope to bring your furry friends…read more Lauren was particularly amazing. I came in early on a Monday morning because of a wound on my little guy without an appointment and she got him him to be seen. They care deeply about pets and I couldn't be more grateful for this place. Go there!

My dog was referred here due to their ophthalmology department. I drove from the east bay and am…read moreglad I did. 100% better run than pets referral in Berkeley. This will be my go to ER and ophthalmology. --I brought in my dog to the ER. My dog was seen by Dr. Pompeani in the ER. Unsure which eye specialist also treated him. In the ER, Experiences will vary. It's normal. Mine was great.

IF YOU HAVE AN EMERGENCY, GO HERE!!!!…read more I hardly write reviews, let alone one this long, but after everything that happened, I feel like I owe it to this team. My cat, Theodore, suffered a rectal prolapse on a Sunday. It was one of the most terrifying experiences I've ever been through. He was in excruciating pain, vomiting, having diarrhea, yelping, and literally had tissue protruding from his body. I genuinely thought I was going to lose him. Before finding Pet Emergency & Specialty Center of Marin, I called well over ten emergency veterinary hospitals throughout Marin and San Francisco. Every single one either had wait times ranging from hours to over ten hours, couldn't perform surgery for days, or simply didn't have the staff to take another emergency. I was driving from place to place and calling anyone I could think of while watching Theodore continue to suffer. By that point, I felt completely helpless. Pet Emergency & Specialty Center of Marin was the only hospital that could take him almost immediately. Within minutes of arriving, he was being evaluated and prepared for surgery. After spending hours hearing "no," finally hearing someone say they could help was something I'll never forget. What impressed me even more was the quality of care. Every single person I interacted with -- from the reception staff, to the nurses, to the discharge team, to the veterinarian -- was compassionate, patient, knowledgeable, and incredibly communicative. They never made me feel like I was asking too many questions, and they took the time to explain every step of Theodore's care. Theodore had been dealing with a complicated medical situation for months that involved a lot of uncertainty. Their team quickly helped me understand what was happening and what needed to happen next. For the first time in months, I finally felt like I had answers and that Theodore was in the right hands. One thing that really stood out to me was that the care didn't stop when we walked out the door. The follow-up from the doctor and staff has been incredible. Recovering from an emergency like this is overwhelming, but they continued to answer my questions, check in, and make sure Theodore was doing well. I'm happy to say that he's recovering very well, and I'm beyond grateful for everything they've done for both of us. I genuinely cannot thank this team enough. They were there when no one else could be, and I'll never forget that. If your pet is having an emergency, I cannot recommend Pet Emergency & Specialty Center of Marin highly enough. I truly don't know what would have happened if they hadn't been there. The only thing I wish is that they offered primary veterinary care, because after this experience I would enroll Theodore there in a heartbeat. Thank you to everyone at Pet Emergency & Specialty Center of Marin for taking such incredible care of my little boy. I'll always be grateful.