Dr. Di Maio provided my dog Snowy with excellent care throughout the years. During appointments,…read morehe took time to explain treatment options to help manage his diabetes. As the years passed, Snowy experienced other issues with his heart, cognitive functioning, and balance As he was aging. I've always felt that the clinic staff and Dr Di Maio truly cared about Snowys well-being. Last Friday I had to make the extremely difficult decision to euthanize Snowy his quality of life rapidly declined. This was the most painful and hard decision I've had to make I couldn't see him suffering. Dr.Di Maio was kind, compassionate explained every step during the process. My two adult sons were there as Snowy transitioned over the rainbow bridge.. My adult son commented " He's really a good doctor". Thank you for your caring presence. Angela

The cost of food, I forgot to include this information in my prior review…read more The Novato Vet charged, for two cans of Z/D. $14.40. Compared to San Marin Vet, the same two cans. $8.94 It's my opinion, this price difference matters. I find it odd, the Novato Vet charges more for food, and in return, won't answer food questions. Instead, suggests asking other vets. Hope you found this helpful.

We were very happy that Center Vet Clinic was able to get us in on a Saturday as a new patient…read more Our little dog was hacking in a way that sounded bad, and she seemed sick. We called and got her in right away, and it already seems to be improving after only a few days. We received a call from them to follow up, which was greatly appreciated. The staff is very nice and helpful, and obviously animal lovers. Pinky will have her follow-up appointment soon. We're hoping for a clean bill of health!

I can't say enough wonderful things about this place! I have been searching the ends of the earth…read morefor another vet for months for my pup who is now in her senior years. Today I was desperate to find someone who could help her with her skin allergies and eventually her teeth. After searching the web I found Center Veterinary Clinic and they had glowing reviews so I decided to give them a try and an added bonus I could get her in same day and it was Saturday! All the staff were so nice and dealt with my emotions in such a respectful and caring way. My dogs are my family so I don't trust just anyone with their care. Dr. Turna was efficient and explained clearly what was needed and showed me all the costs before doing anything on my dog. Although still expensive as vet services generally are it was necessary and nothing extra and I agreed to treatment. My dog was treated with respect and gentle care. The nurses and front desk staff were so kind and knowledgeable about the medications I received to take home. I walked in a desperate and very stressed dog mom and left able to breathe and know that my dog will be on the mend from a skin infection and ear infection that was worse than I even realized. This place is wonderful and while I would love to keep it a secret to myself so they don't get too busy I will be generous and express how great they are and it's way worth sending your animals here. Thank you to all the staff for taking such good care of my sweet pup and me! We have found our new primary vet!

This review is specifically about Dr. Mellisa Hart, a veterinarian at South Novato Animal Hospital…read more Plainly, I can't say enough good things about her both as a person and as a brilliant and caring veterinarian. Maybe this resonates with some-- the feeling that some vets have lost track of the essence of why they (hopefully) became a vet; that is to help animals with compassion and aggressive medicine. I always want my vet to approach the care of my pets, which are family members, the same way I would want a human physician to take care of those I love. This is exactly who Dr. Hart is. She will diagnose, treat and follow up in all the right ways. You don't get the feeling that you just dropped some hundreds of $$ and that's it, a wish of good luck and any further contact is a new appointment, often weeks away for several more $$. I am not saying her services are necessarily less expensive than vet care in the bay area-- what I am saying is the quality is better, the care and concern is authentic and the follow up is particularly unique. You will continue to have contact to fully understand whatever is going on as well as additional recommendations, whether medication based or diagnostic. She doesn't upsell but does follow through and her care for the pets is undeniable. I simply cannot recommend Dr. Melissa Hart more.

From the front desk to the Dr's and out again. It was a…read morevisit for Hammys ongoing anal gland issues.. Dr Benneto listens and offers great information, and knowledge..He really cares about my Hammy. He did his exam, gave clear instructions and we were out..Arielle and all the ladies at the front desk are so nice and attentive. Today Arielle was helping us.. Thankyou South Novato Hospital crew, Hammy and I appreciate you.

I moved to this clinic in 2017. For years our vet was Dr. Bennett, who is competent and thorough,…read morebut not super warm and fuzzy. A few years ago we started seeing Dr. Ortiz and absolutely love her! Because I like to build a relationship with our vet much like my own personal physician, I make routine appointments specifically asking for Dr. Ortiz. Sometimes we get scheduled with her and sometimes not, which I find unacceptable. To secure time with Dr. Ortiz, I waited a month and accepted a time way later in the day than I like for a recent routine appointment. Only once we were in the exam room, I was told that we would be seen by a different vet. I get that things come up and appointments change, but I see a pattern with this that I don't appreciate. And while I always voice my concerns, I feel like nobody even cares anymore. I think this clinic's business model no longer meets my needs and I will be looking for a new vet.

Dr Bennett refused to see my 17 year old poodle because he needs sedating to treat him…read more She is so rude she did not even call me back to tell me after I called twice. The office staff is rude too they would not even call me back. Finally after I tried twice they called to say we cannot take on this case. Well it's not a vicious tiger it's a 17 year old poodle that is grumpy and needs sedation. I am surprised she has any clients at all but after reading the reviews here I can see others feel the same!

My dog had to be euthanized. The vet and the staff were patient, compassionate and throughly…read moreprofessional. For seven years these people cared for our family dog. They were are unfailingly loving. I cannot recommend them more highly. They treated my dog, Dude, with the kind of care that he richly deserved.

This place is insane. Everyone there is incompetent, rushing around, and making mistakes. Although…read moresome grin at you in passing in the waiting area, some scowl. You can feel the tension. The vet techs repeatedly gave my cat the wrong dose of pain medication. When I called about it, a whiny and incredibly rude receptionist snapped "I don't know what to tell you." What a bizarre response. The medicine in question is based upon my cat's weight and I discovered they were continually giving him too low a dose. He was clearly within a prescribed weight. Rather than take responsibility and apologize to me, she and everyone actually blamed me and began ganging up on me. The vet, Doug Evans, called me an hour or so later and went into a rage about how veterinarians are killing themselves and also screamed at me about all the medications the vet techs have to know - and don't I realize that? What? I should feel sympathy for THEM because they don't know how to properly medicate my pet that I PAY them to do? Of course, I was upset that my cat was getting improper care for his pain and even more upset that when I called about it I was treated dismissively at first, then with a how dare I complain attitude! What bothered them was that I had the temerity to get angry about their incompetence, and their dismissive, strange behavior that caused us harm. The vet actually made a ridiculous analogy that he doesn't get mad at whoever answers the phone when he has to call about a question on his credit card. So, my cat's suffering at his and his clinic's hands was being compared to a credit card call! The receptionist actually said to me "you're not being very nice to me right now" in her whiny, childish voice. I'm not being nice to her? I would not have become angry except for her dismissive tone and attitude with me, leaving me hanging with "I don't know what to tell you." She was completely incapable of empathy and completely hostile. She was the rude one, not me. The state board should shut the place down. That vet, Evans, screaming at me about the suicides of his colleagues definitely needs to stop practicing. Not only is he horrible and insensitive, he needs to be held accountable for his disturbing behavior. I did nothing wrong but THEY DID. As verified in my records. These people are absolute jerks. They caused me so much stress and they hurt my cat. Stay well clear.

Great people great care of my puppy. Seems reasonably priced compared to other placesread more

My dog had a gross, green, goopy eye at about 2:00 pm on a Friday…read more I called my regular vet and was told they could see her next Tuesday. Well, she'll either be blind or cured by then. I called several vets, trying to avoid an ER bill. Bel Marin told me to come in at 4:30. My girl was promptly seen, treated and we were out the door at 5:00. The bill was not nearly as bad as I thought it was going to be. Not a foxtail, ulcer or trauma. It was allergies. Dr Hansen and her staff could not be nicer or more competent. Highly recommend!

Took my dog here to be spayed and have a gastropexy surgery. I thought they did a nice job of…read moretaking care of her, communicated well, or reasonably priced for Marin County and trusted the competency of the doctors, assistance, and front desk people I received an estimate Which was complete, detailed, and that is exactly how much I was billed! So for my experience, I would recommend this vet and hopefully you will have the same experience that I did and your pet will get quality care like I feel my dog received. Thank you to the Animal Medical Center.

Still the best; from the people working reception to the vet techs to the vets. You can tell…read morethis is a really cohesive team who strives for genuine customer service as well as providing the best care for our animals and human parents. It doesn't look fancy by any means but it just doesn't matter when you have such quality service and such sweet people working. Thank you ! !

Dr. Debra has been our in-home vet for many years. With several animals of many species, we…read morecouldn't possibly care for them so well without her. She's a lovely human being, too -- helpful, compassionate, and funny! Wings and paws all up for the fabulous Dr. Deb!

She's the BEST!! Bunny Vet in All of Marin County and we are SO lucky to have her!…read moreShe comes to the house, is very knowledgeable and professional and thorough. She took care of our last rabbit for years.

We feel so fortunate to have found West Marin Pet Hospital…read more The vet, Dr Redfield, the front desk staff, and the vet techs have all been so wonderful with our sweet golden girl, Twinkle. And, they've also been wonderful to us. Everyone that we have interacted with seems so good at what they do, and they are so gentle and sweet with Twinkle. I feel like at other veterinary practices that I've been to over the decades of pet ownership, it's the vet that's great but the staff is rude, or the techs are nice but the vet has no bedside manner, or some other unfortunate scenario. But, here, it really is just a breath of fresh air with the level of skill, the professionalism, and the pleasant ambiance. We completely trust them with Twinkle's care, and highly recommend them to any pet owner.

We have been visiting West Marin pet since 2023, after many years with another vet in Fairfax. We…read morereally love Dr. Redfield and are happy to have found her. Our older cat was very sick at the end of November with some bad stomach troubles, and we were able to get an appointment the same morning my husband called. Dr. Redfield listens to all of our concerns and is very thorough with her work. The vet-nurses we have worked with and the receptionists are all friendly, and they follow up the next day with a phone call to check in. We're happy to have great care close to home.

Kind and professional - and I know you think they would be waaay more expensive - but I don't think…read morethey are. Not really.

I was apprehensive about not knowing anything about PESCM, within minutes, witnessed Dr. Story's…read moreinteraction with a client and instantly, put my concerns at ease. The patient, a senior dog with a leg issue genuinely liked the doctor. The receptionists, Jennifer, Rena and Lucy were friendly efficient and eager to help. Dr. Marcella Harb-Hauser is knowledgeable, compassionate and extremely helpful in explaining the diagnosis and treatment options. I highly recommend Pet Emergency & Specialty Center of Marin. It is a wonderful facility! Look no further, if your precious fur baby need medical attention, call them asap. I am very impressed with this team of professionals. As for my fur baby, the treatment was not carefully discussed and I am confident that Dr. Harb-Hauser's conservative care plan will be the best, given the circumstances. Thank you, PESCM team!