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    Bransford Grace DVM

    4.8 (4 reviews)

    Services - Bransford Grace DVM

    Pet physical or wellness exam

    Pet vaccinations

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    Novato Veterinary Hospital

    Novato Veterinary Hospital

    (107 reviews)

    Dr. Di Maio provided my dog Snowy with excellent care throughout the years. During appointments,…read morehe took time to explain treatment options to help manage his diabetes. As the years passed, Snowy experienced other issues with his heart, cognitive functioning, and balance As he was aging. I've always felt that the clinic staff and Dr Di Maio truly cared about Snowys well-being. Last Friday I had to make the extremely difficult decision to euthanize Snowy his quality of life rapidly declined. This was the most painful and hard decision I've had to make I couldn't see him suffering. Dr.Di Maio was kind, compassionate explained every step during the process. My two adult sons were there as Snowy transitioned over the rainbow bridge.. My adult son commented " He's really a good doctor". Thank you for your caring presence. Angela

    I want to start by saying that the doctor and veterinary technicians are fantastic. They are…read morecaring, knowledgeable, and genuinely seem to love and care for my pets. I have never had an issue with the medical care I've received, and I will absolutely continue bringing my dog here because of them. That being said, my experience with the receptionist has unfortunately been very different. There have been multiple occasions where I've called and felt that she was rude, had an attitude, or spoke to me in a condescending manner. I've let it go several times because I'm not someone who likes conflict, but today was the point where I felt I needed to say something. I called last minute to see if there was any possibility of getting an appointment, and I completely understand that scheduling can be difficult. However, when I asked how long I could expect to be there and to ensure I was getting an appointment with the actual doctor because I needed to coordinate work, my kids, my pets, and everything else that comes with managing a household, I was told, verbatim, "I don't have to explain my scheduling to you," in a very condescending tone. I wasn't asking her to explain or justify the clinic's scheduling. I was simply trying to get an idea of how long my visit might take, especially because there have been times when I've had an appointment and ended up being there for over an hour. As a client juggling a lot of responsibilities, having an estimate helps me plan. I am always polite and respectful when I speak with staff, even when I'm frustrated. And having worked in customer service and previously worked at the front desk of a veterinary hospital myself, I know that things can get busy and stressful. But there is still a basic level of professionalism and customer service that should be maintained. I truly love the doctors and techs here and have nothing but good things to say about the care they provide. I just hope the front-desk experience can improve, because the way clients are spoken to matters too. Great medical care deserves great customer service to match.

    A Happy Cat and Dog Pet Sitting Services of Marin

    A Happy Cat and Dog Pet Sitting Services of Marin

    (10 reviews)

    If I could give a negative score I would. We trusted Lorna to watch our 3 cats and leopard gecko…read morefor 6 days. Not only did we have to cut our trip short, but the standard of care that was promised was not delivered. Lorna promised to call when she started to let us know everything was OK. When I hadn't heard from her, I got nervous and called her. Lorna had trouble getting the front door key to work, but instead of calling (she had multiple phone numbers to use and instructions to call if anything came up), her plan was to try again the next day -- without feeding the cats or letting us know that there had been a problem. That judgment on her part nearly caused my fiance to fly home immediately. We suggested that she try WD40 in the lock -- rather than the wax she had thought of trying -- and she got in. I should note that we examined the lock and the key upon our return and had absolutely no trouble locking or unlocking the door. We locked and unlocked it a couple of dozen times and were able to open the door every time. After that first day, we felt we needed to check in every day, and when Lorna reported more trouble with the lock, we decided to return early as we did not trust that she could reliably manage the situation. She had also promised to clean the 3 litter boxes once per day (if not, it can get to be quite a mess). We were gone 4 days and the boxes had never been cleaned. Upon our return, there was urine and feces outside all of the boxes. Lorna also promised to clean out the water dish (we have a drink well), it was dirty and there was food debris in the bottom. Bottom line...Although Lorna seems to be a nice person who cares a lot about animals, she did not demonstrate the level of professionalism one would expect from a full-time pet sitter. If and when we need a cat sitter again, I plan on calling our veterinarian for a recommendation.

    Thanks Lorna! Saved…read moreme and my critters again. Had to go back to Utah to move my Mom's furniture into storage. Ugh. At least I didn't have to stress about my "kids". Lorna took great care with medication and emailed me funny updates. Whew!

    Bransford Grace DVM - vet - Updated October 2026

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