I do not recommend this place nor will I take my pup here anymore.
I had been bringing my 6 month old Boston Terrier here maybe over a dozen times. She was bitten by another dog (around her eye) on May 26th/2022 under Dogtopia's care.
The daycare is overcrowded and they do not provide enough staff ("coaches") managing the room (1 coach for 25+ dogs). Although their coaches are supposedly trained in dog body language and pack management. They do not seem to be watching or correcting any potential issues with the dogs. As witnessed on their cams the following day, a dog mounting another dog on the side and the dog coach did not do anything or even notice. Even though dog mounting is common, I think the coach should have at least tried to correct the situation but he just seemed to be wandering around and cleaning the floors.
The manager told me in an email response that my dog was barking, the other dog tried to chase her away and even flashed her teeth to deter her. So, if this was all observed, why didn't their "trained" coaches do anything (intervene, pull one of the dogs out, move one of them, etc)? Especially if they claim to take the safety and wellbeing of all the dogs they care for everything to them and also knowing of the inherent risks of open play. I strongly feel they did not do enough or even anything to prevent her from getting hurt and the "coaches" should help guide or set the dog up for success with their experience at the facility.
A week before the incident, I asked for an update with a staff member on how she was doing and was told no issues (in the very beginning, she had some behavior problems that had been corrected since). I had been under the impression that things were going well, so I purchased another 5-day pass.
I told them I was thinking of asking for a refund for the remaining days including the day she was injured. A couple days later, I got an email response, they answered some of my questions and said my pup cannot return because they are not seeing enough progress with her and will refund our remaining days. As to my knowledge, the 'other dog' that bit her returned the next day. In my opinion, this decision was very biased.
I also did not appreciate a rude comment made in the email reply from the manager, "I hope you continue to work with her". I have been working with my pup since I got her (investing in obedience training, time, etc), why would I stop?! This comment was not called for as she does not know what I work on at home with my dog. read more