I have taken my golden doodle here many times , but this last visit was a horrible experience. The business acted unethically by doing the complete opposite of what I requested and paid for.I explicitly stated upfront that I did not want my dog cut short and that if they felt they had to shave her due to matting, I would rather take her home and do it myself , They assured me by responding that they would try for a medium or short teddy cut since the matting was mostly on her tummy. Instead, they completely shaved her all over--including her entire face, head, and body--without my consent, leaving her completely bald. The shop seemed super busy that day, and I cannot help but feel that completely shaving her down was just the quicker, easier option for them instead of taking the time to do what I asked and paid for . If she was truly too matted to save any of her coat, they should have told me when I was standing there , or at least called me before balding her face and body. On top of that, the pricing was incredibly inconsistent when I dropped her off , They first quoted me $49, (she's a smaller doodle) then changed it to $69, then added a matting fee that jumped from $10 to $15, and finally to $25 due to brushing her out for a teddy cut , I had to demand a final price upfront before leaving her. They then had me pay the total of $103 before I could even see my dog, which completely goes against their usual practice of bringing the pet out first.I used to recommend this business to family and friends, but I am incredibly disappointed by the lack of communication and complete disregard for my instructions. I will not be returning. This shows how unethical this buisness is to go against a customers wishes and just agree to do something to get a sale and then do exactly what I asked them NOT to do . dissapointing since my doodle was already used to this place but how can u trust a place that does Whatever they want with Your pet. read more