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Lutz, FL

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Dogs R Us Hotel

4.4 (7 reviews)
Closed • 8:30 am - 11:30 AM, 4:30 pm - 6:00 PM

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3 months ago

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DoggyDay Inn Resort, Daycare & Grooming - New Turf!!

DoggyDay Inn Resort, Daycare & Grooming

(39 reviews)

This doggy daycare is great! They're local and convenient plus they charge very reasonable prices…read more My dog who hates being home alone is safe and happy at DoggyDay Inn, and now I don't have to worry about the house being torn up while I am away. My dog always comes back home tired and relaxed.

I'll start off with the basics: The groomer asked what I wanted with the groom and I was very…read moreclear. Don't do a full body hair cut under any circumstances, just a sanitary trim around the paws, ears and eyes. When I picked up my dog, they had shaved her underside, given her a full body cut and chopped off all her whiskers. If that were the only issue then I would walk away from this knowing that the groomers simply just don't know how to listen to what pet owners want. That was the least of my concerns. My dog has gone to the groomer every 4-6 weeks since she was adopted (that's 2 years of regular grooming and vet visits) and has never had any issues. This was my first visit to this groomer and they ripped off her entire toe nail. I had to take my dog to the vet and spend hundred of dollars on antibiotics and treatment for her toe, and she's now in a cone. When this occurred, rather than calling me or informing me as soon as I arrived, they charged me and flipped the screen around for a tip and took 10 minutes to bring out my dog and then told me what happened. They accused my dog of having a loose toe nail to begin with. No apology, no offer for anything, not even any acknowledgment that it could have been a result of their grooming practices. I guess in some scenario that could be possible. However, my dogs entire toe was covered in blood and a weird substance they used to stop the bleeding (didn't tell me what it was or what was in it or ask before applying it), so I'm not buying the "your dogs toe nail just fell off story." It seems like your staff was trying to absolve responsibility from themselves. Unfortunately, this groomer doesn't even do the due diligence of having clients sign a form acknowledging the potential of accidents like any other establishment I have been to that's worth anything, so I do in fact hold you fully responsible. I also asked my vet to describe a scenario in which a dog's nail would come off in its absolute entirety during grooming because I have never heard of that happening and was horrified. My vet said he had never heard of a dog's nail "just being loose and falling off." My vet said this would only occur if a dog was moving around and the groomer tried to force the service rather than stopping. That checks out to me, as one of the first things I said about my dog when I dropped her off is that she can be wiggly with her feet at first if she isn't able to inspect the tools that groomer is using and to just do the best you could. If she was too wiggly to have her nails safely cut, they should not have been touched. In that scenario, it is the groomer's responsibility to say they cannot safely do something at the moment and stop. I would rather my dog have overgrown nails any day than an entire missing one that will take months and months to grow back and requires soaking in antiseptics and antibiotics to avoid infection. I can trim nails at home. I cannot manufacture a new toe nail from the air. However, the staff insisted at the front that they had nothing to do with the accident and it must have been an issue with her whole nail to begin with. Perhaps the negligent staff here thinks they know more than a veterinarian. Perhaps they're delusional and genuinely believe it wasn't their fault. Perhaps they're just cruel to animals for people's money and then move on with their day. That's their business, not mine. But to the dog owners thinking of taking your dog here: Do not. Under any circumstances. They are irresponsible and they will hurt your pet and they will not own up to it.

The Barkery Boarding and Daycare

The Barkery Boarding and Daycare

(12 reviews)

Left our sweet little fur baby ,Stella, for her very first time when we went away on vacation at…read moreThe Barkery Boarding in Lutz. Maria and her staff were very ,very sweet and made us feel so comfortable and assured us Stella would be taken very good care of for the duration of her stay. We got pictures and videos texted to us on a daily basis and text messages were answered right away when asked how she was doing :) Stella was placed with other dogs with the same temperament as her so there would be no issues. She was cared for very well and we were super thrilled ! Prices were very reasonable as well ! We will definitely be using them again for our girl and highly recommend The Barkery Boarding ! Thank you so very much !!!!!

We boarded our pup Milo here for the first time last week while we traveled out of state - when I…read morearrived the young lady greeted us promptly and walked me through the check in, making sure to ask all the questions about our sweet boy to make sure he had the most comfortable stay possible, that was a great sign! She was very friendly, fantastic customer service. While we were away I received photos, videos, and updates about how our boy was doing from Maria - playing, eating, having the time of his life. This kind of reassurance when leaving your fur baby somewhere is so important and SO appreciated! I really felt like our boy was in really good hands and being loved the way we love him. He made some friends and was such a happy boy in all of the videos, prancing around outside and just loving his time. When I arrived to pick Milo up the same young lady helped check me out (I wish I would've gotten her name - her customer service is fantastic, she's great!!) Milo came out, freshly bathed, as happy as can be! I was so happy to see that he had a great time and we didn't have to worry about him while we were away. We will definitely be boarding our boy here again next time we travel!!

Tampa Bay Canine Retreat - Pics of some of my pups!

Tampa Bay Canine Retreat

(5 reviews)

I booked boarding with this provider and paid a $118.83 deposit. Before the stay even began, the…read morecommunication became unexpectedly hostile and unprofessional. The tone and accusations in the messages made me uncomfortable, and I decided it was best to pick up my dogs immediately. No services were ever performed. I requested a refund of the deposit since the stay never started. The business refused, even though nothing was provided. What concerned me even more was that the owner's husband later contacted my husband privately and tried to pressure him into saying the review would be removed in exchange for a refund. We have the full message thread showing this. It was inappropriate and confirmed that I made the right decision not to leave my dogs there. Update: The owner has now responded publicly with claims that are not accurate. No threats were made at any point, and I have the full message history documenting the interaction. The service never began, my dogs were returned immediately, and I requested a refund of the deposit for a service that was not performed. I stand by my review and the documentation I have. This whole situation was stressful and unnecessary. For anyone looking for boarding, I'd recommend choosing a provider who communicates professionally and handles concerns respectfully from the start.

I would rate higher if I could! Amber takes such great care of our dog, Chloe, and treats her like…read moreone of her own. Chloe is always so excited to see Amber, which really shows how much she enjoys her time there and how much individual attention Amber gives her. We couldn't be happier with the care Chloe receives and will always trust Amber with our dog! Highly recommend!

Woof Gang Bakery & Grooming

Woof Gang Bakery & Grooming

(24 reviews)

Messi has never smelled better! The team at Woof Gang took such good care of him, and they even…read moresent us the cutest photo of him after his groom. He's always so happy to see his groomer Star - he gets excited the second we pull in. Thank you for treating him like family!

I switched to this groomer even though they're double the distance & quite a bit more expensive…read morethan my previous groomer because a friend recommended them, specifically saying they treated her dogs like their own. For my first appointment with my two dogs, I accidentally went to the wrong location. I called & the receptionist helped me get to the correct one. I arrived 20 minutes late, and they said they no longer had time for a full groom & could only do a mini groom. I wasn't happy, but completely understood. The night before my second appointment, they called asking me to change my appointment time to fill a gap in their schedule. I gladly rearranged my day to accommodate them. Today, 4 weeks later, I arrived for that appointment. I normally keep my dogs on a 4-week full-groom schedule & their coats short to prevent matting. When asked how I wanted them cut, I explained I wanted the same style they currently had, just shorter. The groomer cut me off, somewhat rudely, stating my dogs had never had a haircut there before. Obviously I know that. I clarified that I meant their CURRENT style/shape, taken down to half the length, and let the interaction go. After I got home, the receptionist called saying one dog was matted all over, needed to be shaved & I'd be charged a $20 matting fee. I explained that this was frustrating considering THEY chose not to cut them at the previous appointment. I understand their time constraint because I arrived 20 minutes late after going to the wrong location, but what did they expect when a doodle goes 8 weeks without a full haircut? They mat easily even with grooming every 4 weeks, which is why I keep them short. I wasn't upset that they couldn't fully groom them the first time. I wasn't even upset that she needed shaving. I was upset by how everything was handled. When they needed ME to rearrange my schedule, I accommodated them without hesitation. When they couldn't accommodate my full groom, I understood. A client/service-provider relationship goes both ways. When I picked them up, I said I wanted to see my dogs before tipping. Asking for a tip before I'd even seen the service was odd, and after the interactions that day I wanted to ensure they hadn't been accidentally nicked during the shave. I tried discussing my concerns with the groomers. Why not call me directly to discuss the situation/options? Why not attempt something like Cowboy Magic or coconut oil to demat before shaving? I was told her coat was "unsaveable," she was badly matted all over, and as the owner it was MY fault because I should brush her every day. I tried explaining I've only ever had one matting issue before & clearly know how to care for my dogs, but I was rudely interrupted every time I tried to speak and could hardly get a word in. Here's my point: If they noticed matting at the first appointment, why not say, "Hey, we noticed some matting starting. We didn't charge you because it wasn't excessive, but brushing more frequently will help prevent it & save you a matting fee next time." THAT is someone I would listen to because it feels like a partnership, rather than being treated like a neglectful owner. And today, imagine if the groomer had called and respectfully said, "Hey, I wanted to keep you informed. She's matted all over. I know your first visit was stressful after accidentally going to the wrong location, and now it's been 8 weeks since her last full haircut. We tried X/Y/Z to save the coat, but unfortunately we need to shave her. Can we make a plan together to prevent this in the future? It'll save you money & keep her comfortable." That would have been an ENTIRELY different situation. You cannot treat clients like a nuisance, tell them they don't properly care for their pets, refuse to let them speak, AND charge $110 for an 8-lb dog and $120 for a 65-lb dog. I highly suggest customer-service training for the groomers. I've never had an issue with a groomer. I normally tip 30% and even bring holiday/birthday goodies to my vet & groomers. Today, for the first time ever, I left $0--not because my dog was shaved, but because of how I was treated. A groomer-client relationship should be a partnership in caring for someone's pets. I'm not a veterinarian or groomer--that's WHY I partner with professionals to provide the best care for my babies. I drove 30 minutes out of my way and willingly paid more because I don't mind paying for better quality. You could have gained a lifelong client simply by handling this situation with communication, kindness & professionalism. DO NOT COME TO THIS GROOMER! You will be treated like you're just a number.

Dogs R Us Hotel - groomer - Updated October 2026

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