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Doggy Dooz

4.2 (5 reviews)
Closed • 9:00 am - 2:00 pm

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Wagging Tails Pet Resort - Miss Abbie

Wagging Tails Pet Resort

(27 reviews)

Since we moved to Amherst, we have had consistently excellent boarding care for our 9 year old Gt…read more Pyrenees mix. He's a nervous dog, and we have quirky feeding and medication directions when we board him. Wagging Tails has had no problem following our directions, and the care provided has been first class; our dog always trots toward the entry gate when we bring him in. Management has been flexible and understanding when we've had glitches in our schedule, and the communication by email has been prompt and complete. We are repeat customers, and will definitely board our dog with WT again.

My wife and I dropped our dogs off for a weekend of boarding and grooming. We left instructions for…read morethe groomer to groom our boy and do a practice grooming of our girl. We were also told that the grooming would be recorded so that we could watch the session if anything weird happens. When we picked up our dogs, it became clear that the boy's grooming was incomplete. He had little knots on his head and a large knot on his tail, as well as a new bald spot on his chest. When we spoke to the groomer about it, she said that he was difficult and wouldn't sit still so that she couldn't complete it, and she said that the bald spot was a cowlick. This didn't *seem* right, because he gets groomed 4 times a year and in the previous place they never had any issues with him at all, and we pet his chest all the time and would've noticed a bald cowlick spot before. She was also not told that the girl was supposed to get a pretend grooming session at all, so that never happened. Since the boy has never been an issue before, we wanted to see the video that we were told we could see if we requested it (we wanted to know what might've set him off), but then we were told that we couldn't because the video system has been down for weeks. The manager I spoke with didn't care and just told me that the groomers rent out the rooms so they aren't responsible for what they do. We contacted the owner but she hasn't responded and instead blocked us on the company Facebook page. Best case, this place has terrible communication amongst the staff and the groomer, poor customer service, and a broken video system. I wouldn't trust my dogs there.

Doggy Dooz - groomer - Updated October 2026

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