(Review based on the bird department)…read more This place was absolutely FANTASTIC! I'm not a bird owner, just a person who likes to hang out with feathered friends every once in a while. The staff for the bird section was absolutely wonderful and answered all the questions we had. It's very important to consider that THESE ARE LIVING BEINGS. Treat them with respect, handle with care, etc. If you choose to handle the birds, there IS a possibility of you getting bit, clawed, pooped on, etc. and it's NOT anywhere close to zero. I advise being especially careful with the macaws, who bite HARD. They have very strong beaks, muscles, and claws that can easily punch holes in skin and scratch. Even the smaller birds are quite nippy, but aren't as likely to break skin (though they certainly do sometimes). Most of the nipping and biting can be attributed to affection, but is just as likely to cause infection (a fun play on words, but still true!). If you don't know how to handle birds, do not go in expecting to come out a professional, or go in with the expectation of all of the birds immediately loving you. These birds see upwards of hundreds of people a day and likely have no idea what to expect from you. I recommend talking with the employees, who I can't guarantee are all as nice as the people we talked to, but likely know the birds at least a little bit, and can help children and people wanting to interact in a safer way than just involving without caution.

I should have listened to the reviews and looked for another store…read more I have been looking for a parrot to bring into the family for a while. I've done plenty of research online, but this was my first time going to look at birds in person. Seeing this was a family run business, I decided to bring my business here rather than a big box store. Big mistake. Almost everyone working seemed to be stuck up teenagers and young adults. My family was in the store for about 30 min and not a single employee offered any assistance. Not even a simple hello. The bird section was absolute chaos. There's TONS of birds jammed into a small corner of the store which seems to be, by far, their most popular animal. The aisles are cramped and it's hard to hear anything with all the birds chirping away. There were 2 employees feeding/ tending to birds. They were pretty much ignoring everyone. I tried to ask a few questions about different species, yet I felt like an annoyance to them.. then I simply got told, if you're new to birds, just get a cockatiel. The guy wouldn't really give any information on any of the other species. I'm trying to make sure I have everything I need in my home before buying a bird, but it seems like they'd rather you just pay $$ now and quit bothering them. There's a bunch of signs up saying NO PICTURES everywhere. It felt like a prison with the wide variety of threatening signs all over the place. I did notice the cages seemed very over priced. An A&E cage I saw on Chewy for $300 was marked up to like $700 in there. The cockatiels were a couple hundred dollars more than Pet Smart. I wanted to avoid going to somewhere like Pet Smart or Petco to get a pet bird, but after this experience, I'll just take my business there. At least they have employees that seem like they care about helping customers. It's a shame to see a local business that can't provide better service than corporate big box stores. If it wasn't for your exorbitant prices, I suspect you'd be out of business by now.

Best pet store I have ever been too. You know how most of the pups in petstores are all cooped up…read morein tiny metal cages? Not here. They are in huge stalls behind glass. They play and always have a bunch of different toys. You can tell this place really cares about the puppies and they are so knowledgable too! The puppies here look healthier than any other petstore I have been too. I know the "adopt don't shop" movement is getting big... but if you're looking for a puppy that you know what you're getting then go here! (They have a lot of mixed puppies sometimes too, so you know they aren't getting dogs from puppy mills!)

They sold me a full blown full sized husky claiming it was a Pomsky. lalabaloue's review checks outread more

awesome experience! my dogs loved it. attentive employees and wonderful goodies for my girls to…read morechoose from! treats galore we will definitely be back for more! could barely get my girls to leave, they wanted more!

Overall, I was disappointed with my experience. The grooming itself was okay. My dog appeared to…read morehave received a bath, although part of him smelled clean while another part still had a noticeable wet-dog smell. My appointment was scheduled for 10:00 a.m. About 15 minutes before the appointment, I received a text message from a number I did not recognize informing me of a delay. Unfortunately, I did not see the message until I arrived at the store. I understand that delays can happen, but I would have appreciated clearer and more timely communication, especially since the message came from an unfamiliar number. When I arrived, I spoke with the sales clerks and explained that I was frustrated. They were understanding and offered to take my dog for his appointment. They also reassured me that the owner would follow up with me about the situation and potentially offer a discount for the inconvenience. Since I was already running late for my daughter's gymnastics class, I decided to leave my dog and proceed with the appointment. While I was at gymnastics, I received several text messages from the groomer regarding when I would pick up my dog and paperwork that needed to be signed. While I understand the need for communication and paperwork, the tone of the messages made me feel as though I was being pressured, which added to an already frustrating experience. The groomer eventually let me know that my dog was ready, so I asked my husband to pick him up. I expected the grooming to cost approximately $65-$75, but we were charged $94, and that did not include a tip. Given the earlier discussion about potentially receiving a discount because of the delay and inconvenience, the final price was disappointing. While my husband was at the store, he also purchased aquarium supplies. During the visit, one of the sales clerks commented that they liked our pug but mentioned that there had been a woman in the store earlier. My husband explained that the woman they were referring to was his wife. I understand that misunderstandings and delays can happen, and I appreciate the employees who tried to help. However, the communication, customer service, and overall experience left us disappointed. Unfortunately, based on this experience, we do not plan to return.

Great selection of items in store and online. I did an online order for pickup today because they…read moresent an email promo code out for 40% off. I stocked up on a bag of dog food and some dental chews. I definitely recommend signing up for their email list because this was a great deal and I don't believe they had any restrictions. I did curbside pickup and it went smoothly. The employee bringing my items out was friendly. I will definitely be back.

Quick Stop at Pet Supplies Plus…read more Okay, so we usually go to PetSmart for our essentials, but today we decided to try something new and check out Pet Supplies Plus -- mostly because it's way closer to home. Sometimes convenience wins, right? We popped in to grab Lexi's usual -- Hill's Science Diet for Sensitive Stomachs (bougie bellies only ‍) -- and let me tell you, they had a huge selection of dog food options. The store was pretty busy but well-stocked, which is always a good sign. I wish I had taken some photos (next time, I promise!), but I did take a quick stroll down the aisles to see if they had any dog clothes... and sadly, no outfits in sight. You know Lexi doesn't go anywhere without a fit check, so we always scope out the fashion section. On the bright side, they had: Tons of treats A great variety of toys Leashes, collars, and accessories ...but no sparkle, no glam, no bougie wear The price for our dog food was a bit higher than what we usually pay at other spots, but for the convenience of being so close to home, it worked out just fine this time. So would we go back? Maybe for quick pickups. But for fashion? We'll have to keep looking.

They have great groomers at hilltop pet smart! Pepper hates getting a bath (typical dog) they…read morealways do a fantastic job at making her beautiful.

They have a little of everything from dog supplies to cat supplies , birds and rodents. This is a…read morebig PetSmart. It always seems to be limited staff so if you have questions or need help it may take a while. The fish department has a lot of empty tanks. The tanks are not clean and the past year has been poor quality. The have an adoption cat area that I think it awesome BUT they never have anyone back there to help if you wanted to see a cat. This could be a great store but it just seems like there is not enough staff to keep up with the size of this big store.

Groomers are amazing!!! Giving 2 stars due to rudeness of weekend staff in store. Will still…read morebring my dog for grooming services but will no longer shop here. I value courtesy and manners.

I was just informed that the punch card I was given for s only valid if it's punched and also put…read moreinto my account each time I made a purchase. Which hasn't happened. So now the card is basically useless! I'll buy more $100 dog food every three weeks online from now on! Same price and it gets delivered. They told me it's a corporate thing. Whatever!!

Staff was friendly. They only carry dog and cat items for sale as well as living cats and dogs for…read morea high sale price. There are signs on the cages that advertise some sort of special sale price for a puppy. I would rather adopt versus shop for a dog but I decided to see what it was like for the animals inside being that I am a dog lover. I didn't see any animals in distress, all appeared to be ok. The store was packed with people, it was definitely crowded for such a small store (no social distancing here at all). There are several dogs up for purchase, all were puppies of large and small breeds alike-a variety of well known breeds. All of the dogs cages appeared clean but were very small. Most dogs were sleeping, some were trying to play in their tiny environment. There were several cats, all appeared depressed but appeared cared for. There are a few small enclosed areas where you can sit with a dog or cat in case you are looking to buy one. I will never be back as I do not support such establishments.

Pet go Round has a nice selection of toys and food bowls for your fur baby. They also have puppies…read morethat you can adopt. When I went in today the shop was so crowded, but who can resist puppies? I could only look at the puppies that were in the first few apartments because there were so many k people trying to get a good look at the puppies. I'm not sure if they are well taken care of but the ones I saw were very active.

Great prices for second hand pet supplies. Wide variety of items that is always being updated…read more This is a great store if you have a large puppy that seems to grow out of everything overnight. Large variety of pet clothes too. Excellent prices. Friendly service.

I love thrift shops, and I stumbled across this place completely by accident. I was looking for a…read moreplace to take our dog after the park very quickly, saw this on my search results! Since, as I said, love thrift stores, I couldn't believe such a thing existed. So off we went. Well, when we got sent by Google Maps to the location and we arrived, we were next to a pet crematorium, not a thrift store! Our dog is 10, so I kept apologizing profusely to her! Looool. We pulled in to a tiny lot and there it was. It's a very tiny shop, decent of cheap outfits, beds, collars, leashes, toys. I ended up getting a gorgeous collar for our girl, and for only $6 it was a steal! Next time I'll try to take photos inside, but I included Sam with her collar!

Used the boarding for a cat. A++++ 10000 stars! The staff was wonderful. Kept me posted on my…read morecat. They can even send report card with pictures!!! They're great

Care-A-Lot Pet Supply is one of those places that really shows up for the community -- especially…read morewhen it comes to events for our dogs. They recently hosted an Easter egg hunt for dogs, and it was honestly such a fun and creative experience. They had been promoting it everywhere -- in-store, online, and at other events -- so I was actually a little surprised more people didn't come out, because this is definitely one of those events you don't want to miss. They hid little "eggs" throughout the store in small cups for the dogs to sniff out, which was such a cute and thoughtful idea. Inside were all-natural freeze-dried treats, and I have to say, they actually had a really good selection. Lexi had six to find, and watching her go around searching (with a little help from me ) was so much fun. What I also loved is that they made it fun for the pet parents too. They had a little cookie tray for the adults, along with sodas and candy, which was such a nice touch and made it feel even more welcoming and well thought out. And to make it even better -- Lexi ended up being the big winner of the night and won a $25 gift card, which made it even more exciting! One thing I really appreciate about Care-A-Lot is that they consistently put together events like this for the community. They do really fun seasonal events (their dog-friendly Halloween events are always a favorite too), and I would honestly hate for people to miss out on them because they truly put effort into making them special. If you have a dog, it's definitely worth checking their website and event schedule so you don't miss the next one. Beyond the events, the store itself is always a great experience. It's clean, well laid out, and easy to shop, and the staff is always friendly, pleasant, and helpful. I've even used their self-service dog wash station, and that was a great experience too -- very clean, very convenient, and the employees were super helpful. This is truly one of my favorite local pet stores to support. If you missed this event, definitely don't miss the next one. If you have a dog, it's definitely worth checking their website and event schedule so you don't miss the next one

This has been my go to fish store for years! Absolutely love this place. Smart employees and a huge…read morevariety of corals and fish. I drive from over an hour away and it's worth the trip every time.

When this opened last year I thought this looks like Jumanji inside. It is spectacular with the…read moremost amazing reptiles and the most elaborate chandeliers hanging from the ceiling. You have got to come see this place. The staff are super into reptiles of ALL kinds and they are very knowledgeable. Also friendly when your just excited to walk around and look like I do. It is the largest reptiles for sale in the whole area. I'm telling you YOU have got to come see this place. It's great. They sell everything you could possibly dream of for your reptile needs from the structures to house your new reptile to all the decorations inside. All of their habitats they have in the store are gorgeous. There is always a helpful staff member there to answer any questions. My favorite are all the turtles but they also have really cool squirrels on display. I don't think they are for sale but oh my goodness they are so cute. And ALL of their habitats are huge and it looks like the best life for your reptiles and animals