Paid $2.5K+ for surgery. Days later, my dog died. I'm reporting this clinic for medical…read moremalpractice.
I never leave reviews. But this clinic was my nightmare, and I wouldn't wish it on anyone. Protect your pets - go somewhere else.
1) FOR-PROFIT, INHUMANE: At every other clinic, the day your pet is diagnosed, they explain: (A) Surgery procedures, (B) legal paperwork, (C) cost expense. You take paperwork home, think it over... On surgery day, you drop off your pet. THAT'S IT.
Penny Paws does all of that, 5 minutes before surrendering your pet. The fine print: "Do you want to DNR your baby?" "Is this price okay?" "If your pet needs overnight help, they can stay here - but nobody works nights, so they'll be alone. Sign here!" - And you better make a decision, because the nurse stays in the room, waiting for you to sign. Nobody warns you about anything; unless you ask questions, they don't explain anything.
2) UNTRAINED STAFF: I was shocked by how inexperienced the nurses are. Putting amateur trainees in charge of consulting with surgery patients is insane. It's impossible to understand paperwork, when someone who doesn't know what they're doing is helping you. I waited 1 HOUR to surgically consult with a vet trainee?! Meanwhile, my dog is pissing everywhere, because she's sick. Shaking, scared, and confused for 1.5 hours :(
3) SHADY SUREGONS: They did surgery 4 hours before closing time. They called me to get her, as soon as they finished. When I did, she could not open or focus her eyes, at all. Even on humans, doctors wait for you to fully regain consciousness from anesthesia, before kicking you out the door! But because the clinic waited until right before closing, my dog was never monitored, post-op.
Days later, when my dog started vomiting, the vet referred us to an ER. No offer for follow-up, or support. When I checked into the ER, I found out why: Her internal stitches were coming undone. Because of the operation, now her bladder was leaking into her intestines. I had to euthanize my dog.
4) RUDE FRONT DESK: I arrived for surgery, 7:30AM. A handful of people were checking in for surgery. The lobby was empty when I came in. The lady at the desk (cropped hair, glasses) looked up, ignored me, and went back to scrolling her phone. If a patient arrives at your clinic to get their pets drugged and cut open, the least you can do is show compassion, and be professional. I ignored the red flags, and now my dog is dead.
