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Doggie Mama

5.0 (1 review)
Open • Open 24 hours

Services - Doggie Mama

Pet sitting

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8 years ago

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Pappy's Pet Lodge - Roanoke - Molly and Bear having fun in daycare.

Pappy's Pet Lodge - Roanoke

(52 reviews)

I definitely think this place is under new management as our experience this time around has been…read morevastly different. We had gone from boarding here to using Rover, which proved really inconsistent and not good for our pups. The staff are much more helpful and provide good feedback about dog behavior. One of our dogs in particular is pretty anxious and doesn't always do well with new people or locations. While the feedback was largely the same from our initial visit, the delivery was more helpful and allowed us insight into what was going on and how we could possibly help him. We ended up going to the vet to get him some anxiety medication for the boarding visits, which seemed to really help. The only negative I'd say is not always seeing the dogs on camera. When we've paid for the camera lodges, we'd go from being able to see them to seeing them removed, then not being able to find them in any of the play areas. I'm not sure where they go during these times or if they're let out in other locations. It's more a curiosity than an actual complaint, and to be fair, I could ask. Overall, our experience here is night and day. We use them routinely when we head out of town and our pups seem happy when we drop them off and pick them up.

Pappy's killed my dog. She overheats easily so we asked them not to leave her outside, but to only…read morelet her out to potty and bring her back in. They admittedly forgot that and left her outside and she overheated. They called and said she was in a medical emergency and I needed to take her to the ER vet. She never bounced back.

Happy Tails Dog Sitting - Preston & Lucy

Happy Tails Dog Sitting

(47 reviews)

Far Northwest

I've been meaning to post a glowing review for Happy Tails Dog Sitting on Yelp for quite some time…read more Samantha and Norm are the BEST. She treats your dog as if he was her own and sends you daily updates (via email or text) with pictures, reassuring you that your dog is in great hands and doing well. Most recently, my dog Prince stayed with her for a week - the longest he's been away from home - and his birthday fell during that stay. She baked him the most adorable doggie cake for me to take home to celebrate when I got back, and also got him a Prince crown cookie with his name on it and sent me pics of him in a party hat! He also got a solo walk to PetSmart with Norm to pick his own toy, and an egg for breakfast - one of his favorite foods to eat! I am always blown away by how caring and loving they are and it makes me feel so much better if and when I have to travel, knowing that Prince is in good hands! I adopted him when he was 4 years old, and he had been owner surrendered at a shelter so the thought of boarding him at a kennel just made me so upset. I found her on Yelp and Prince has stayed with her 3 times so far, and I can't say enough great things about Samantha and Norm. 100% recommend them to anyone who wants a home away from home for their dog while they're away. She even checks in periodically, especially right after the stay, to check in on my pup and make sure he's doing well! And the first few visits, she even provided a wonderful take home bag with toys and homemade treats for Prince. So incredibly sweet and well priced. And much better than the options I've seen on DogVacay, which can be $50-75/night for minimal supervision! I'll be back the next time I go out of town!

I really wanted to give Happy Tails a chance, but the complete lack of urgency and poor…read morecommunication made that impossible. I've been trying to plan for a week-long work trip at the beginning of May, followed some time in Europe, and needed to secure boarding. Over three days, I submitted multiple intake forms (in case the first didn't go through), sent texts, and called. There was no follow-up, no acknowledgment. Nothing. The only response I received was a single text saying they weren't accepting new boarders until May 1 and to fill out a request form...which I had already done multiple times. If you're too busy to take on new clients, that's completely understandable. But ignoring repeated outreach and sending a generic, unhelpful response isn't. Communication matters, especially when people are trying to make plans with real deadlines. They may be great with dogs, but based on this experience, I wouldn't rely on them if you expect professionalism or responsiveness.

Doggie Mama - pet_sitting - Updated May 2026

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