This company self admittedly does not answer the phone on the weekends. I needed my dogs and they…read morewere held for 2 extra days and then I was charged for 2 extra days after leaving multiple messages with no return. It's only when they require payment that they are interested in calling you back. They do not have a reliable or easy payment interface and the office attendant who answers the phone is argumentative. They also tack on miscellaneous charges without explaining upfront . This is not a well managed business.

Great people and prompt service. They care for your animal as if it was their own. Prices are…read morecompetitive for this area. They communicate very well. Highly recommend!

Started going in May for my dog to get his nails clipped and flea and tick medication. Staff is…read morewonderful, polite and professional. Well worth the low prices. We recommend to everyone. We are going back monthly for nail clipping.

Dr. Melanie Grundy is the best. She found an obscure illness last year caused by a teeny tiny…read morelittle tick bite. The prednisone she prescribed took care of it and stopped our pooch's seizures as well. The rest of the staff is great too. The tech's and front desk staff are professional and knowledgeable.

They have a lot of room for the dogs to run and took good care of my dog. I've used them a couple…read moreof times and will continue to use them.

I will not bring my pets back here. They didn't know their names when I went to pick them up…read more They didn't know what pen they were being kept in; I had to take them to the one they were in. They didn't have any water for who knows how long, which I would assume was a while considering the lengthy visit at the water bowl when we got home. Ridiculous.

The Staff and Dr Clark are all great and caring for every pet that walks through their doors…read more Highly recommend this clinic! They try and go above and beyond for their customers.

Took our dog Bentley to the groomer here today. When we got there the gal walking him back said…read more"same as last time?" I said yes. We were just there in January. I then pick Bentley up and he is completely shaved.... In the dead of winter. I let them know that I had meant for him to get a sanitary cut and a bath not completely shaved. They said that they do not document bath + sanitary cuts, only "full grooms". Obviously a miscommunication. Dr Clark gets on the phone and I let him know I was unhappy that my predominantly outside dog was completely shaved in February. He was going over the logistics of their computer system and specific grooming terminology trying to find out where things got messed up. He then offered $25 off of my next grooming. I said that I had just paid over $100 and my dog was supposed to get a bath and he is now shaved. He said he has to pay his groomer and buy shampoo and he can't just give me my money back. Then he said giving me my money back is not going to make my dog any warmer. I'm so surprised by all of this. Customer service completely out the window. Apparently this is how their business works: They don't document baths + sanitary cuts -my fault I didn't know this They said same as last time- my fault I didn't know that meant last "full groom" in September not when I was just here in January When a customer is upset by a service being done incorrectly due to a miscommunication it is the customers fault for the miscommunication not the staffs I was told if I wanted a refund then I would have to find a different groomer. This is obviously not the groomers fault. It's a communication issue within this vet office. Heads up for anyone else doing business with Pet Care & Surgery Center

Disappointed in this place... I gave specific instructions on my dogs diet and when I picked them…read moreup I could see they hadn't been fed half of what I had told them. Also told them to give them bones to occupy their time while in the kennel and they hadn't opened them. I also tried calling many times and leaving voicemails and no one would answer and I never heard back. I wouldn't recommend.

They treat my doggies like family. My dogs love going there. Grooming is also available and they…read moremake my dogs look great.

These guys were a godsend!…read more I was taking a roadtrip to Maryland and stopped in Joplin to have dinner with a good friend of mine. The problem though was that we brought our three large dogs. A 3 year old newfoundland mix A 7 month old Bernese Mountain Dog A 2 year old neurotic Yellow Lab Mix. Now I know in Denver if I tried to do this we'd be charged around $150 for each dog just for the four hours. But these lovely ladies charged me on 25$ to take care of them for the four hours to let me and my fiance (now husband) explore town a bit and grab dinner. I called them before hand through. So that probably helped alot. Most would bock at the size of our pouches but the lovely woman who took them in didn't even bash an eyelash. She kept the guys well hydrated and even let them use the potty facilities in the back of building. If I ever have my boys with me when I travel through again I'll drop them off here again!

The place was dirty and dark. Their cuts were choppy looked like helmets. Thay were suppose to be…read moreteddy bear cuts. They do not do annal expression either.

Perfect setting for your doggie. Lots of exercise, friendly owners who care. We have boarded our…read morepuppy here and are very satisfied.

Have boarded my 2 girls at the Dude Ranch for at least 10 years and have been very happy with the…read morecare they've always received. I highly recommend for a stay of a few days or a few weeks.

A big no for grooming. Have been several times and had everything good. Was told he behaved each…read moretime. Today told he was aggressive and biting. I asked exactly what part of the grooming was happening. His face and ears. Told them when I dropped him off to not do face or ears today. The manager was completely out of control when I tried to talk to her. I did not complain one second about the up charge. Suggested if he was this out of control to stop and call me. Say I cannot groom him. I would have come and picked him up. I cancelled our boarding and asked for our records. She threw them at me over the counter. Completely uncalled for. DO NOT TRUST HER WITH YOUR PET FOR GROOMING. I have always liked the vets.

A NEW vet every time you walk through the door... The vet thay have at this time is , money…read morehungry, unreasonable, and has totally different rules as the other veterans there from the past... She only wonts your money... BEWARE.... GO TO ANOTHER VETERAN !!!!

In the past 72 hrs our world was flipped upside down. Our girl came up missing. Her collar was at…read morethe end of the driveway. After searching high and low with many many looking for her, she limped home the next morning. My husband called her vet, Dr Copeland for assistance. He had already had a hectic morning but with such professionalism he took her straight into surgery to fix her wounds. His team contacted us to give us an update. And kept her over the weekend for observation. We are beyond greatful to Dr Copeland and his very caring staff for taking care of our baby during her traumatic event. Altho she has a lot of healing to do, we couldn't have chosen a better team for our little girl. Thank you all SO very much!!

Boarded our 3 girls with Dave & Alicia for 4 nights. When I picked them up this morning, they were…read moresuper happy. It's obvious that they were very well taken care of. We are new to the area and relieved to find someone to take care of them when we travel.

So glad I came across this facility! I have a blind, deaf old dog & they treated her like a…read moreprincess.