PLEASE READ THIS ENTIRELY:
They are ABUSIVE to animals,…read moreincredibly negligent, and lack the necessary wherewithal to run a dog training company. BEWARE, these are NOT real dog trainers. They were kennel workers that were promoted, by the owner Laura because she was desperate for the income. My dog had been coming here for several months and was "trained" with them for a week as what they call a refresher to ensure he is a good fit. They always praise him, send me pics and videos of how amazing he is. I was in Europe on vacation, and Laura Cresto sends me a text message letting me know that they can't handle my dog and despite that he is showing aggression they'll watch him until I'm scheduled to get back a week later. Naturally, I asked for proof of videos as they have cameras recording in every single room and keep said recordings for 30 days. She wouldn't send me any videos, and then claimed that I had to be there the next day to pick up my dog because they couldn't handle him anymore. It's funny how she went from "we can manage to keep him for a week" to "pick him up tomorrow morning" after I asked for proof within hours. She basically said you have to come get your dog by tomorrow morning or else, the flight time alone was roughly 10 hours and then add a connection. Luckily I had the means to do so, but who is paying for my new flight, loss of costs on my other flights and all the hotel accommodations that were already paid for? There was zero compassion for what I was going thru despite that my dog was in her care. Still, I kept pressing her about providing me proof which she finally sends that was recorded from a cell phone, not her cameras. In the video you can CLEARLY see that the person is NOT a trainer and does not know how to handle my dog. This person has only been working there for a month with zero experience in real dog training prior to coming on board with K9 Off Leash. I FOUND A SCAB ON THE RIGHT SIDE OF HIS FACE with a huge bulge around it, which tells me he's been struck. Maybe he's acting defensive because someone physically struck him with an object? He doesn't play with other dogs there because of his repaired ACL's and Laura confirmed he hadn't. She initially stated his behavior was like this from the moment I dropped him off a week prior. I told her this was a grotesque understatement of the level of irresponsibility it is to not have informed me Immediately. She said, "I didn't want to bother you because we specialize in this field of dogs and aggression." Then when I pointed it out via text, she back peddles and states that the behavior started only a day prior. She claimed it was so bad that they had to take him out in a full bite suit, yet when I asked her for the videos of proof she couldn't furnish them. Her words "Thank God we have this gear otherwise we wouldn't be able to handle your dog at all." They do not currently own a bite suit of any kind. When I went to pick up my dog, I recorded the entire interraction between myself, Sierra, the new employee(I don't know his name) and their new head trainer who just stood in the background observing and recording. Sierra is a 24 year old office manager. The new employee who started only a month ago actually put his hands on me when I went to retrieve my dog and stood in front of his kennel/room to avoid me from getting him because I refused to pay, and brought out a leash to take him out himself. You claim he is so aggressive that you have to wear a bite suit to take him out, yet you are trying to take him out while I am standing there after I have told them again and it is known that he is protective of me.You're more concerned with keeping my dog to get paid, then releasing him back into my custody despite how aggressive you claim he's been? While all of this is going on, despite how upset I am and the fact that this employee is holding the door to prevent me from getting my dog after he physically put his hands on me, my dog is still wagging his tail, ears back and crying for me with ZERO aggression displayed towards anyone there. Then Sierra says, we have to call the cops. I told her please do so, or I can call them myself. Instead she calls Laura who tells her to let me go with my dog. I wonder why? They didn't give him any of his pain meds, so he was in pain the entire time there and they missed many doses of his allergy meds. He came back to me in pain, scabbed/bruised, and with hives all over. The level and layers of LIES/DECEIT, NEGLIGENCE, LACK OF DECENCY/ COMPASSION, ABUSE OF ANIMALS, COMPLETE DISREGARD AND INCOMPETENCE for an animal's well being and the way they treat their owners is beyond disturbing. This keeps happening since Allen Castillo, the original owner and real dog trainer left back in April. There isn't enough space to provide all of the details in this review, but feel free to email me reviewsonly1984@gmail.com if something similar happened to you and I will gladly reply.
