Let me start this by stating that it takes an absolutely horrible experience for me to write a review, that being said here we go.
To start, good luck getting them to answer their phone to schedule an appointment. You should expect a text message from a random number at some point from one of the main ladies that appear to work there. Upon getting a text I asked for a quote to groom a Goldendoodle that I additionally sent a picture to them for a quote. $75-120 quoted for a full wash and groom.
Upon dropping our dog off red flags started flying. Incredibly dirty, with dog crates stacked on top of each other, boarder line puppy mill looking. Not a hello, how are you, nothing. She simply took my last name, dogs name and phone number on a piece of cardstock. ZERO request for vaccination records. Upon asking about a cost she noted "We will let you know when he is done and I call you". I knew I was doomed.
Let me point out that my dog has long hair and he had a little matting, but nothing anything different than we've ever had groomed.
2 hours after drop off I get a text that he is matted and that it will cost $200. Wow. I promptly responded with the text of the prior quote from another employee and noted that this is 2x the cost of any other groomer. No response. I text 15 minutes later, 30 minutes later and an hour after I get a call asking what I want to do. I say I'll come get him and she notes, "Well we have washed and brushed him, your bill is $125".
The only thing I can think to do is get my beloved pet away from these people asap and bite the bullet on the cost to get out of the scenario.
I show up to get him, shockingly no hi, hello, how are you, nothing. Our dog comes running out, she throws the collar and leash on the table. I pull out my wallet and she states, "I thought I told you cash"... I politely write a check for $125 when it should have been maybe $50 and she begins drilling me on how I'm going to rip he off and on and on.
Long story short, I would be shocked if these guys stay in business in general based upon their service, but more so based upon the liability that they take when not maintaining the safety of your pet with other animals being vaccinated. Additionally, due to their demand for cash/check they are most likely avoiding the IRS showing income in their business and they will see the ramifications eventually.
I feel lousy writing a review like this, but if I could give negative stars I would. My goal is to solely provide others with an understanding of what you will get from this company. You have been warned #ripoffalert read more