I never leave reviews, ever, I am the easiest most understanding person but I'm sorry. This had to…read morebe done Would give 0 stars if possible after what they did to us. My dogs have been coming here for 5-6 years. We loved the way our dogs were treated and cut. New owners took over about a year or so ago, and BOY CAN YOU TELL from the immediate drop in ratings - from all being highly rated to all being one star. L O L Yesterday, our dog was 12 minutes late for his cut, because we had an emergency. Previously, in the 5-6 years of taking our dogs here, we were late maybe 3 times, but they called me to tell me that as we "have a history of being late, the owners now need us to pre-pay for every single appointment if we want to continue sending our dogs there." I further asked to speak to the owners but was never allowed to. I then asked, if we pre-pay for our dogs, and something comes up and we need to re-schedule appointments even A WEEK IN ADVANCE, can we do so? To which she responded "no, payment is non-transferrable" so i asked what if there is an emergency, we are just charged anyway? And she said "yes payment is non transferrable" I again kindly said we were coming there for 5-6 years and I felt we were being treated a little harshly and that was it. Next day, I bring my other dog in for his cut. Asked to speak to owners again. Not able to. Spoke to front desk and girl that cuts my dogs' hair. She stated "I spoke to the owners and due to the events and behavior of yesterday, as we have a no-tolerance policy for that, today will be your last appointment." Appalled. My dogs are 13 years old. One has congestive heart failure and epilepsy along with other problems, and the other has arthritis. I felt so comfortable sending my dogs here since they are used to the girl who cuts their hair, have always been treated properly, cut perfectly, and have never been cut/hurt. I now have to search for a new groomer that I am comfortable sending my 13 year old dogs to. Not to mention, I have sent SO many people here to have their dogs groomed. I am informing EACH AND EVERY ONE of this happening. And they will loose each and every one of these clients. As for the dog that was late to his appointment by 12 minutes, he never got cut and we prepaid for my other dog that went the next day. They charged us the wrong amount (charged us for my bigger dog who never got cut). We asked them why the card was charged 85 dollars (my dog is 5 pounds) and they said "oops sorry looks like we charged you for the bigger dog by accident, we will TRY to get the extra money refunded back to you" TRY? Your mistake. Fix it. And get rid of these new owners.

So upset, had no idea this is undernew management and I am so disappointed…read more we've been customers for over 8 years and skipped our last visit to another groomer during travel... only to return a be disappointed with the result. Lola, or yorkie, is no more than 7 lbs and we were told she was aggressive and was given to us with patches and a horrible cut. so so disappointed

I can't say enough about the quality grooming my dogs get here. I've got a psycho dog that bites…read moreeveryone, even me sometimes. He's a little guy from the shelter with issues but Dee has a way. She says, "he can't help it" as she takes him in her arms. He returns happy and handsome. She has a secret spray that smells so nice! I've been going here for years even with my matted cat one time that decided no personal grooming. Dee knew what to do, I'm so grateful for her.

The team is great! So friendly and great with our dogs. They don't take too many dogs at once so…read moreit's 1:1 attention and they're very quick. And the dogs come out looking and smelling beautiful!

Very Caring professional grooming For my scared dog. Highly recommend pet groomersread more

a friend recommended paws on 34. Mandi took care of my boy Bo and she was great. He had never been…read moregroomed before and i was worried. She spoke so sweet to him to keep him calm. I got home and got the call he was ready. He was nice and clean and dry and seemed to have such a great time. Bought him lots of treats from the store as well. Will be back in Sept.

This was my second time using this groomer. They are professional, friendly, and Storm seems to…read morelike them and that says it all! I highly recommend them.

Such a great location. Knew we were going to like it here when we saw the reviews and photos of…read moreother dogs. We have a cavapoo that has more of a poodle look to her. Either way, we haven't found a place we love until now. Price was way more expensive than we used to pay, but I supposed we have to pay more for a good cut. Will most likely be bringing our girl back for her next cut!

Owner was accommodating and I got an appointment fairly quickly. Very friendly owners. Very clean…read moreplace gave my dog. A beautiful cut will definitely be returning.

Great place and they do a great job. They really love your dog and care for them as if they were…read moretheir own

This was our first time and we are in love. Jessica and the staff were so thorough and kind. Our…read moreKane looks so handsome and smells sooo good. We will absolutely be returning customers!!

I like to begin a review. I brought my dog today to be groomed. I was a half hour late. I at 9:20…read moreand when I got there, they were trying to charge me $10 extra and the girl behind the desk which is her daughter? The owner's daughter was very nasty and fresh and I feel that if I called you and told you I was gonna be late there shouldn't have been a problem you're trying to tell me that back you up when she already had dogs in there anyway, so I am not very happy and I suggest anybody who uses her not to use her. The people that were there before were much better and very friendly. These people are mean and nasty. Thank you

Great place to take your dogs....Im extremely happy on how both my dogs looked when I picked them…read moreup! They were not kept in cages, but little cubbies for pets. The dogs were so calm n relaxed and not anxious at all. It was my first time there, and i'll definitely be taking my dogs there on a regular basis...The staff is very nice, and do what u ask them to do, on your pets. All in all, the dogs looked n smelled great and were calm n happy when I picked them up. Thumbs Up for Paws R Us in Keyport!

Poor communication and overpriced. It took a long time to message back and forth and the owner…read morestopped responding all of sudden. I decided to go for another grooming service in the end.

Our dog's stay at Ruffin It Ranch was wonderful. We were looking to board our 8 month Weimaraner…read morepuppy for 16 days. We visited Ruffin It Ranch to see the kennel and Kim, the manager gave us a tour and answered our questions. The kennel was clean with large play areas, just what we were looking for. While traveling we received messages with photos. We were so glad to see he was enjoying his stay and getting outdoor excises. We could relax and enjoy our trip. When we arrived to pick him up, he was out in the field playing with his new friends. This was Winslow's first time boarding, and they took care of him like it was their own dog. I recommend this kennel for boarding and will board Winslow there again.

I highly recommend Ruffin it Ranch. Just boarded my English Bulldog there for a week, and it was a…read moregreat stay. He's very spoiled and not boarded often, so I was concerned about finding the right place for him. The staff is very friendly and responds to any calls or emails throughout the stay, also explaining all the options and costs before check-in. The facility is very clean. The staff handled my dog's special diet and daily medication. You can get extra playtime sessions with other dogs or alone. Upon pickup, everything was neatly packaged, including bedding and extra food. He was in great spirits when I picked him up and looked great.

Ordered on line and picked up. No issues. In and out. Great selection and friendly employees.read more

Had a pickup. Service was amazing. They put the items in a cute cardboard tote with a thank you…read morenote. recommend

My fur baby and I are very happy with the results. Kristen cut my dog Cookie's hair and she did…read moreexactly what I asked for. Cookie gets bad anxiety when we would take her to other salons in the past. She would get scratches on her and she would come home looking very scared and sad. We had a serious incident one time and after that I've been cutting her hair at home. I finally decided to try out the pet spa and it was the best decision. Not only did Cookie get a cute haircut, but for the first time ever she was SUPER happy after her haircut!!

So happy we found the Pet Spa! It is very close to our home and the spa is spotless. The owner and…read morestaff greet you when you walk in (which is always a pleasant experience) Sebastian loves Mitch and he does such a great job with his grooming. Our dog is very sensitive to being groomed but Mitch makes it a calming experience for him. We definitely recommend the Pet Spa at Brook's Edge