I called and made appointment after a recommendation from a friend. On the day of my appointment, I was told by Jessie that I didn't have an appointment and asked me who I spoke with. I did not note the name of the girl I spoke to. However, after showing Jessie the 4 minute and 58 seconds call on my phone log, she accepted my dog for grooming. When I returned to pick up my dog, the girl who took my phone call denied ever making an appointment with me and said that I had stated that, "I will call back later for an appointment".
After I left the place, I get a call from Jessie minutes later that I was wrong cause I was schedule for Wed. the 24th and not the Wed. the 17th. All the details were noted for the 24th. Jessie stated that her girl writes everything down. I told Jessie that I noted the appointment on my phone calendar as well and the day was for the 17th. It's funny though, the girl first stated that she I never made an appointment but now stated she wrote the appointment for the 24th.
I would've probably repeat had Jessie not call me afterwards to tell me I was wrong. First, the girl that took the call states that I never made an appointment and that I had said, "I will call at a later for an appointment", then the girl retracts her story and states that she did speak to me and that the appointment was for a later date. I guess that was her way of covering up her mishap as her story kept changing.
People make mistakes and that's understandable. But to call me back and be adamant that I was wrong in my appointment date is not acceptable. It should be noted that I was going to be away on the 24th so there's no way I would've accepted the 24th for an appointment. I will never go to this place again. read more