On Saturday I paid $95 + $10 tip for a full service for my 13lb Shih Tzu. She had some knots & I gave them permission to cut them. Even signed a form. So I didn't mind the cut. However, I did request her top knot to be kept. She had absolutely no knots there, I thoroughly combed her head & ears before leaving home for her appointment. So, I was surprised to see they had cut it. That wasn't a big deal for me because we can take or leave her top knot when she has a close cut.
She didn't smell like she had a bath. She didn't smell, but she didn't smell super clean like she normally does when we get her from our usual Groomer. She just didn't smell like a freshly bathed dog.
She had a nip (close) cut on each side of her ears. Overall, the cut was not great. I didn't notice how bad until the cut was until the next day. I called on Sunday to ask if the had bathed her or not. The assured me they did, if they did, it wasn't thoroughly.
Her ears were not cleaned at all. They were not touched. I know this because I started cleaning then on Saturday morning then I stopped because she was going to the Groomer in a few hours.
I called and canceled the appointment we made before we left the shop. Because I've paid much less for Grooming services that were ten times better than the service my dog received at Pawsitively Styled. So we will be returning to our previous Groomer, even though they are an hour away.
We would love to find a Great Groomer closer to home. I hate looking because it's always hit and miss. You can't trust the pics or the good reviews. I hate that new clients are given to inexperienced Groomers. I realized they have to learn, but we should be notified and charged accordingly. The service I received at Pawsitively Styled was unacceptable. I would not return, even if they offered a free full service. read more