I purchased two online courses and three of their in-person training packs back in July of 2023. The online courses were great and we had some success in training our new puppy. However, it has been four months now and we still can't get anyone to come out for the in-person training packages ($359.99) At first their trainer "suffered a serious injury" but they didn't reach out to tell us this; we had to contact them for the update. They said they would call us when they had someone that could come out. Month later, we have to contact them since no one contacted us, but still no in-person training session. Recently, they offered to do a "Zoom Session" because the trainer was "too scared to come in person", but we didn't pay for a "Zoom Session". We paid for In-Person sessions so we could learn how to best train our dog (Maltese-poodle, very scary). We've tried to call about it and at this point we just want our $359.99 back that we paid for the in-person sessions since we didn't receive the service and at this point we're going to look somewhere else. If all you want is online training, I guess these guys are okay, but I'm sure we could have found the information elsewhere online without having to pay for it. Buyer-Beware if you're looking for someone to do an in-person session or for them to follow up with their customers. Today, we were on the phone for 40 minutes waiting for someone to answer. Finally, their office closed. Awesome... read more