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    5.0 (1 review)
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    12 years ago

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    Holy City Heating & Air

    Holy City Heating & Air

    4.3
    (27 reviews)

    small hiccup with the appointment in the beginning but was resolved quickly. Great techs, even…read moreshowed me where the relay was burnt. replaced on the spot at a fair price. Cleaned everything. great company

    It was Sunday evening when I discovered a plumbing problem at the house. I decided to put out a…read morerequest a quote through Yelp so I could see who was available and get some pricing for Monday morning. I've had this issue happen years ago so I was pretty confident in the fact that I needed my main line snaked/augered. I feel like the whole point of doing these requests is to get the info you need without a bunch of phone calls and visitors to the house, but it feels like pulling teeth trying to get a quote out of someone. I understand there are variables, but I'm including a description of what I need... at least give me a ballpark. While Holy City is one of the ones that would not offer any pricing, they did offer a free estimate and they also got back to me Sunday evening within minutes of putting in my request. I went back and forth on the app and set up an appointment for Monday morning between 10am-12pm and was told I would get a text 30 mins before to let me know someone was on the way. Well 10-12 came and went with no tech, no call, and no text. I did shoot them a message at that point letting them know that nobody came. A while later, they sent me a message saying that my appointment time had changed and would now be between 3-5pm. No apology or acknowledgement of the missed appointment from that morning. So I replied, "No thank you. You already no call/no showed our first appointment". I get no response on the app so I figure what's done is done. Then I get a text around 3:15pm letting me know a tech is on his way to my home. I responded with a shortened version from above and that I no longer wanted service. Then it seemed I was getting a new message from an Aaron D stating he canceled the appointment and was sorry for the confusion about my appointment. I pointed out that there was no confusion about the appointment and that I was ready and waiting the whole time to which their tech no call/no showed. Then they just reschedule me for 5 hours later with zero explanation or apology. At that point, the problem was already fixed by another plumber from another company who was more reliable. From there, Aaron did apologize for the inconvenience and acknowledged that the mistake was on their end and he would deal with it internally. Based on other reviews and the quick response to my initial inquiry, I was really looking forward to a great experience. Maybe this was a fluke for them, but I can only go off of the experience I had and it was quite disappointing. I'll add an extra star for Aaron reaching out to remedy the situation and acknowledging their mistake, but I won't be recommending them to anyone else.

    Your Time Assistants

    Your Time Assistants

    5.0
    (12 reviews)

    What a wonderful service. We were moving from Charleston to a city 600 miles away and had to be at…read morethe new location the entire time while our condo was being sold, and while movers were going to pack up and move all contents to our new location. YourTime handled all the work involved. They managed some needed repairs before we listed the condo, finding the best qualified and most reasonably priced contractors, and then were on site when the repairs were made to assure they were done properly. They helped prep the condo for showings and after it sold supervised all moving activities - being on site overseeing packing, loading and final clean-up. They communicated with us throughout, sent photos of progress, made helpful suggestions, and overall did a wonderful job assuring everything was done that needed doing, and doing everything they could to help us keep our worries and anxieties at ease. If I were to move back to Charleston, I'd keep YourTime working for me on a regular basis, doing many of the day to day chores that take more time than I have to devote to them, but that are important and that I need to be sure are done properly on my schedule. What an amazing service!!

    Truly amazing and life changing. Shawnda and her group work with the highest standard. They are…read moreprofessional efficient respectful and caring. They also uphold the highest level of integrity. I have been with Your Time now for a year. They have been so wonderful to work with. They are always punctual and diligent. I give Your Time the highest recommendation. Thanks. Amit

    DocuSMART - professional - Updated July 2026

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