Where have they been all my life? For over 10 years I've been going to another Eye Care Center down…read morethe block and I stuck with them because I liked the doctor but it was always so tough to get appointments and get through to the contact lense coordinator. We would literally communicate through voice mails because they purposefully never pick up their phone and allow it to go to voice messages. Dr. Miller is a great doctor and listens to her patients. The staff is pleasant and Miguel was very helpful when ordering my contact lenses. The wait time isn't very long and most importantly- I can get through to them on the phone when I have an issue!!! Highly recommended.

A good doctor whose office staff are rude or poorly-trained is just not worth it for me; I'll find…read moreanother practice. However, I am happy with my experience at Montgomery Village Eye Center. The office staff are reasonably cordial and seem efficient. They emailed me the patient history form to update, and the form *kept* my info from last time, so reading through the form and updating it was a quick process. Aaaand when I arrived they did not inform me that "they didn't receive" the form, which is something one too often encounters, whereupon you're handed a medical history form with three or more pages worth of data you must now enter by hand. At my mid-morning appointment I waited less than five minutes before the technician took me into the exam room. The doctor appeared within a few minutes -- no long wait. Dr. Rubin is knowledgeable and courteous, and always answers my questions without any trace of condescension or attitude, making for a pleasantly low-stress visit. Thank you! After several visits to this location I conclude that the practice is well-run, and staff are mindful not to waste the patient's time. If you're looking for capable office staff with an efficient process, and a competent doctor, you've found the place. Recommended.

I had a wonderful experience at Bethesda Vision, and I especially want to recognize Camelia…read moreBennette for her outstanding assistance. She is extremely knowledgeable about optician services, frames, insurance coverage, and lenses. She took the time to patiently answer all of my questions and helped me find the best options for my needs. Camelia is very personable, professional, and truly excellent at what she does. I am so grateful to have met her -- she genuinely made my day and turned the entire experience into such a positive one. Thank you again, Camelia, for your kindness, patience, and expertise!

The service has continued to deteriorate over the past few years, culminating in a lens grinding…read morethat was faulty, (despite taking well over 45 minutes promised). Furthermore, a regular set of glasses that were being picked up were tightened and then the arms fell off 2 hours later!! I'm sent to wait with a large group of people this wasting another hour of my time. I'm not a happy camper. Shout out to Tony as he seems to know what he's doing!

I rarely give five star reviews as I typically will say there is always room for improvement. When…read moreI give a five star review it means I am 100% satisfied with the experience and service provided. I am admittedly picky about eyewear; The frames as well as the lenses. tl;dr- Eyes on Norbeck, and Raul specifically, are a 5 star experience! I purchased every day frames and lenses as well as a pair of prescription sunglasses. Not only did they have unique eyewear and quality lenses, they are a preferred provider in network with my vision insurance! I no longer have to go anywhere else when the time comes for me to look for new eyewear and lenses to go with it! Continue reading if you want the longer review! For years I went to a locally owned eyewear boutique, but after Covid, the shop was sold and their inventory was no longer unique or the high-quality of the previous owners. So I was on the hunt for a new place to purchase eyewear. I had already gone to several places in Washington DC and Northern Virginia and found that while some of the places had wonderful eyewear, they did not accept insurance and my out of network benefits would make purchasing eyewear a $4000 endeavor. Again because I am picky and have a penchant for I wear that is not mass produced. Add to that, I was also searching for an optical shop, where I would feel confident that my eyewear fit me properly, that the lenses were high-quality, and the person helping me select frames understood their inventory and had expertise in what they were offering. Enter Raul and all of the staff at Eyes on Norbeck! Upon walking in, you are created warmly and feel very comfortable. The shop has excellent lighting on the inside and nice big windows which bring in natural light. This is a big deal because lighting matters a lot when it comes to vision as well as the look and feel of eyewear. Immediately I knew I was in a place that cared a lot about vision. The selection of frames are unique and designer, yet reasonably priced. If I were to guess why they're pricing is so much more reasonable it would be because they maintain a regular clientele who are not only repeat customers, but bring in friends and family who also become regular clientele. Such was the case with me. One of my friends recommended the shop to me and I am so glad she did. Upon arrival, Raul gave my friend a big hug and he welcomed to me warmly as well. I explained what I was looking for and provided my prescription. Raul asked clarifying questions and made honest recommendations which included knowledgeable feedback on the frames and the fit. I had not made an appointment as I wasn't getting my eyes examined so I fully expected Raul to either take limited time with me or suggest I make an appointment and come back. I was wrong on both accounts Raul immediately, but without rushing, brought me around the store and we selected a few frames together. His expertise helped me not to feel overwhelmed and he very patiently, with a great sense of humor, brought me to making a decision on my eyewear that I feel 100% met my needs. Having worn glasses for over 30 years, and visited many places that sell eyewear, Eyes on Norbeck, and of course Raul, are a 5 star experience!

The doctor at Eyes on Norbeck is so kind, patient and knowledgeable. I have a bit of a more complex…read moreprescription and he has been so very nice to deal with. I would highly recommend his services. They have more tech type of equipment and also do virtual reality type of test as part of the evaluation process which is pretty interesting.

Dropped in for a repair, which they did right away. Friendly and helpful. Nice selection. Full…read moreservice.

I spent five years unable to really see. Have not read a book since then…read more I went to the high-priced ophthalmologist and got yearly eye exams. My eyesight was not changing. So why could I not see? Going into Pioneer Optical the owner, an incredibly warm and kind man, immediately told me my problem. I had bad eyeglasses improperly made at one of those discount - buy one/get two - stores that made me bad lenses. Totally made to be unusable. I went back to the store and when confronted, the young man told me, yep these are badly made and tried to see me another pair. Burned once, twice shy. My eye exam from Dr. Tsao was literally the best I have ever had. And the most helpful. I have been wearing my glasses from Pioneer now for about a month and the difference is night and day. I am not longer exhausted from eye strain. I can read. I do not need to use computer readers (what a pain changing your glasses every time you stood up) . And I can read a magazine or a book against. The frames are wonderful. Unique. People tell me they are very rich, i.e., expensive-looking. And the cost was more. But as my son told me, mom, if you needed a prosthetic for your leg, would you go to a discount store? Like everything else, the cost of glasses has risen. But your sight is important. Pioneer Optical with their kindness from such a wonderful family took the time to make sure not only were the glasses correct but that I was comfortable with my decision. Highly recommend. From Dr. Tsao's exam, to the entire experience. Highly recommend. Jacquie-Rockville, MD

I'm shocked by the negative reviews. I've been going here for three years now and am quite pleased…read morewith their skill and services they provide. I get my contact lenses from them, at decent price. The doctor is thorough, and does the same diagnostic procedures I've had in other places, using similar equipment. Mark is great. He engages with customers sincerely and professionally, and looks for ways to save money on purchases. He is warm, polite, and personable, albeit less formally than other medical offices.

I found the staff knowledgeable and attentive. Advising me of available discounts and sitting with…read moreme for 20 minutes or so allowing me to try on dozens of frames. No high pressure tactics. I purchased 2 pairs of prescription glasses for a price equal to or better than the big chains. A quality local business I recommend heartily

I like coming to this business for my wellness eye checks. On the days I visit, their lobby is…read morenever busy with a lot of patients, and their employees are always smiling and very helpful. I also like my doctor as well: Dr. Yecheskel, as to why I keep coming back each year. On a recent visit, I noticed they had a Coffee Bar with a board showing the choices they had. There was also a magazine stand if you want to select something to read. I am always on time when I visit, and they are usually ready for me when I get there. I have never had to wait long for my appointments and I certainly appreciate that.

Exams are professional and get five stars for that. Gave three stars because I had an issue. I…read morecalled three times and left voicemails asking for a return call. I also sent a text, but no response. Then the next day instead of calling me or responding to my text I received an email. I found that to be unprofessional.

I don't review often but wanted to add one here because both my wife and I made eye exam…read moreappointments this year, (it was time) and after going through the initial eye tests, checks and pictures (without dilation), we then saw Gabriela Miller, O.D. for review, discussion and additional testing. We were both happy with what she did, and how everything was explained clearly. Prescription eyewear selection followed and that was fairly smooth as well. I thought the frames selection was somewhat limited but I don't have anything to compare to currently. Overall happy with everything, and will return in the future.

Dr. Rubin is an amazing ophthalmologist whom I've been seeing for eye exams for many years…read more However, in the last couple of years, there have been changes in the office and it starts to feel different. I went in again and there was this one lady at the front desk who was extremely rude and unprofessional. When I approached the front desk to request a printout of my contact lens prescription as suggested by Dr. Rubin, she insisted I had to pay for both a contact lens exam and a glasses exam, even though I hadn't requested a glasses exam, and my glasses prescription was still valid from four months ago. I paid, but requested explanations. Despite explaining my insurance coverage and situation, she remained adamant, refusing to listen and even declined to provide my prescription print out, citing distraction from billing inquiries. She then callously added, "You contact your insurance. If nothing else I can help you. You can be out of here." When I suggested Dr. Rubin come out to explain, the lady at the front desk callously retorted, "Dr. Rubin doesn't own the business. It is what it is; you have to pay for two exams." This further added to my disappointment and frustration, as it seemed to dismiss my concerns entirely. Feeling frustrated and disappointed, I requested Dr. Rubin's presence myself, and he and another front desk staff member clarified the billing procedure and explained changes in my insurance policy. Despite this, I still questioned the necessity of double exams, especially given the recent glasses exam. While Dr. Rubin is excellent, the behavior of one team member left me feeling disrespected and dismissed, tarnishing the overall experience.

Love working with Kim. She listens and takes care of things. I've been coming here for years and…read moreit's always been a great experience.

This place is awesome!! The doc is great and noticed a problem that I have had for years but no one…read moreever noticed! Also you absolutely have to say hi to Kim! She's the best!