Wow. In just a few sessions I'm experiencing so much improvement…read more Amazing staff... Amazing people. Is there a way to give 6 stars??

I went to this business with a little and occasional knee pain. I have confirmed osteoarthritis in…read morethat knee. It was on a special, something like $49 or $79, I forgot which but not much. I was looking for exercises I could do to strengthen the knee. That's all I wanted. They took X-rays and told me the other knee that I have no problems with was worse! They never mentioned the special and got me for over $500. They told me all the great things they were going to do. They called it physical therapy not chiropractic. They said they could have a therapist stretch my neck. I don't have problems with my neck but I thought a little neck massage by a therapist would feel good. So, when I got there for my first visit, they showed me a leg brace they wanted to fit me for. It was huge and covered most of the leg from the knee down. For what, occasional knee pain? I said no thanks. Then I went for "physical therapy". It was run by 2 young disinterested guys who talked to each other and obviously didn't care about the job. They were definitely not therapists of any kind. Next I went for a few minutes to the supposed real therapists and I thought, oh good, now he's going to massage my neck. No way! He never laid a hand on me. Only did something with a board that I can't even describe because I don't know what it did. Nothing as far as I could tell. Next I went to the nurse who would give me a gel shot in the knee cap. She did this and at my second visit gave me some little shots around the knee cap. The next day I went to the mall and had so much pain in my knee that I was limping down bad I had to go home. That was my over $500 experience with this place. I was worried about their diagnosis of the knee I had no trouble with, that the knee cap was out of joint, so I went back to the real doctors at Northwest Community hospital and got a real unskewed xray and they said that knee was fine. I quit Body Works after 3 visits and asked for the return of my money. I had been told that my insurance and Medicare would pay most of it. Now they told me, well it's not really physical therapy, it's billed under chiropractic and Medicare doesn't usually pay for that, but we will see. Now after months of reaching out to them, they finally told me that after 3 visits my $500 plus dollars was all used up and that I owed them even more but they weren't going to collect it! How nice of them! So go to Body Works if you want to see a real scam at work!

I was a client at this location from August 2018 - December 2018 (three days per week, decreased to…read moretwo days a week in December). My reason for getting physical therapy was due to a torn ACL in my left knee, suffered while playing basketball, for which i had surgery for days prior to my first session at this Carol Stream location. I choose this location simply because it was closest to my home. Within weeks, i was able to walk without comfort and by the end of time with them, i was able to run and perform athletically without any discomfort. From the first day i walked in, the staff made me feel comfortable and took care of me as they eased me into the various exercises and workouts. I worked with both PT's, Mark K. and Carolyn M. They both were great and each had their own different methods of training which was refreshing to experience. I truly felt like i was working with experts in their field. On top of that, they never forced me to do anything that i didn't feel comfortable doing - while at the same time, they tried to balance the exercises in a way that would challenge me and help be strengthen my legs. We set goals together from the start and the goal was to be able to run without any discomfort by the end of my training in December and throughout my five months of training, we set mini milestones to achieve. I use the term "we" when i refer to myself and Mark and Carolyn because it truly was a team effort. They set up the daily exercise and stretching routines for me to accomplish and as i did them, i gradually got stronger and healed quicker. Mark and Carolyn's knowledge of the various exercises was vast. No routine every became cumbersome and they kept introducing new exercises to keep things fresh. From a paperwork perspective, i only had to fill out paperwork on my first day and the insurance company and their front desk handled everything else from then on out. Speaking of the front desk, if i ever had to change an appointment or call with questions, they were always available, flexible and very accommodating. I never had trouble getting through or was ever put on hold. The training assistants (Vince and John) that i worked with there were all very friendly and helpful with during each of my sessions if i had to work with them. This is a sign of the good leadership and work ethic instilled by the PT's Mark and Carolyn. The facility was clean. The temperature was never too hot or cold while i was there performing the exercises. My only suggestion for improvement (if their budget permits) would be to install an automated/sensor door that would slide open for you (kind of like what you would see at a super market). I think this would make it easier for clients with crutches or walkers and for those that would have difficulty opening doors on their own. Overall, i can't recommend Athletico of Carol Steam enough. If you want to get your body feeling better/stronger in the quickest amount time, i believe Mark and Carol can help you achieve that. I experienced it first hand and it was a 5-star experience for me.

Mark is knowledgeable and kind. He identified my problem and found ways to help with my pain. He is…read morevery professional. He gave me an excellent at-home regime. Rachel, the Office Coordinator is efficient, patient, and thoughtful. I recommend Mark and this clinic.

Take a seat as I have a lot to say. I was referred to PPT in Roselle following a nasty fall. From…read morethe minute I met Jamie at the front desk, I encountered professional care by personable staff. Her bright disposition brightens the most painful or dismal day. She is a terrific asset to PPT, not to mention very efficient. Dr Arpan Shah gave a thorough examination and created a treatment plan that proved to be very effective, despite my trepidation. His calm explanation was most welcome. Shueta assisted Dr Shah during my early appointments and delivered calm and careful instruction to avoid any excess pain. For the majority of my appointments Desy assisted and encouraged me with my treatment and with her vibrant personality actually made it enjoyable. I started to see results several appointments into the plan so the drag of driving there twice a week was a small price to pay for success. Jamie and Desy are the dynamic duo and PPT are lucky to have them on staff. They build rapport with patients and are very encouraging. I have never really thought much of PT however I am so grateful to have been referred here and get my mobility almost back to pre fall condition. Thank you all for your care and dedication.

Both my daughter and I have undergone physical therapy at this center in Roselle. The staff are…read morefriendly and professional. We were given clear instructions for everything and our conditions improved quickly. We will definitely return here if we need pt in the future.

Karla Wente and the staff at DPT were great. Thank you Karla!!!…read more I made much improvement.

10/19/2020 RESPONSE TO THE OWER: Lack of communication. This…read moreis why I requested to speak with you 3 TIMES! You, as a business owner, did not reach out to me and explain what the delay was and why. Maybe if you returned my requested calls, I would of certainly understood this matter. You choosing to ignore my calls is unethical and improper. __________________________________________________________ 10/18/2020: There is no way would I ever recommend DPT Sport. DPT Sport is unprofessional, uncaring, in a way, and they attempted to deny my much-needed care by following improper insurance billing procedures. First, a staff member named Sarah asked me to call my health insurance twice within a week to verify my insurance benefits. When Sarah asked me to call the second time for verification, I mentioned that I called them already, and they are in my network, so I believe I did not need to call them again. I asked Sarah, "What do you want me to confirm with them?" My insurance confirmed twice with me that DPT Sport is in my network, so I don't know what more DPT Sport needs answered. I thought all and any medical facility would call for themselves to make sure a patient has medical coverage. After the ninth visit, my health insurance needs verification to continue care with medical cost management. Which means, DPT Sport needs to call or can get online with medical cost management. As I reached my tenth visit, Sarah said that DPT's upper management, which I believe is the owner, Christine, said to me that I'm going to have to call the medical cost management office and request verification. Upper management said that they do not have enough "MANPOWER" to call it in. I have no idea how to properly do that. How does DPT Sport expect me to provide CPT codes, billing codes, diagnosis codes, progress notes, etc.-- when I do not have that information to provide to medical cost management? I was strong armed into doing upper management's job or Sarah's job-- instantly, I said to myself, now I will move on to a different PT facility. I then asked Sarah for my last evaluation to be emailed to me. Mind you, prior to my visit I asked Sarah if I can get my records anytime. Sarah said sure, that it was no problem. Sarah tells me that she could not email the last evaluation to me because of HIPPA regulations-- even though the records were for me. I ended up going there to pick up the last evaluation after more arguing. I asked Sarah to have upper management, Christine, call me on three separate occasions. No one returned my calls. I do not like the way they handle their business. I will mention, however, that the physical therapist, Michelle, at DPT Sport is great! So, yes, I implore you to find another place. I did, and now I am feeling much better. This new place I go to now had enough "MANPOWER" to handle my case. It is odd, yet ironic, as the new place had no problem with my health insurance requests.

Danielle at Doctors of Physical Therapy-Naperville was highly recommended. Karen always greeted me…read morewarmly from the reception desk and all the staff were friendly and knowledgeable. The sessions targeted relieving my neck pain and I definitely saw improvement over the weeks. Between the exercises, dry needling, and tech - MaKayla's comedy relief, I left feeling better each time I went. Thanks Danielle & Staff, keep up the great work! ~ Jan

I read the reviews for this PT business & was shocked at the way Danielle treated me when, just…read morebefore initiating therapy, I inquired about the cost of therapy. Danielle refused to give me the price per hour or any other price information (like an estimate). She interrupted my questions & statements and seemed insulted by my inquiries. There was no price transparency from Danielle. Just before actual therapy, Danielle repeatedly and sternly stated I should call "billing" to learn the cost of therapy & if my insurance applied. This business' "billing" number is not identified on its business web site & I did not want to use her services before knowing the cost (just like any other reasonable person). Danielle's conduct was shocking because the Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/2), requires medical providers provide itemized statements for services upon request. It is advisable to get a cost statement and estimate from all healthcare providers BEFORE it is too late.

Dr. Lacey is a true professional. Not only is she patient and takes her time with each and every…read moreclient, but she is knowledgeable and listens to understand so she can provide the best results. Providing utmost care is first and foremost. I do not hesitate to recommend her to anyone in need of a great chiropractor.

A friend of mine referred me to Dr Lacey because I was very unhappy with my previous chiropractor…read morefor a multitude of reasons (billing issues, rude staff, wanting me to go 2-3 times a week, and short adjustments that didn't help). From the first appointment, I could tell Dr Lacey was not like the others. She really takes her time with you and is absolutely amazing! She helped me through my whole 2nd pregnancy and it made a world of difference compared to my first. Every time I leave I feel so much better and she teaches me something helpful. She even helped my baby when she was just a few months old. The doctors were concerned that my daughter may need PT for Torticollis but after seeing Dr Lacey only twice she was completely better by the time we got home. Highly recommend Dr Lacey for all chiropractic needs!

This team is the best, they take the time to understand your issues and don't churn and burn like…read moresome of the chains do. Highly recommend them.

I cannot recommend PPW enough! Brilliant, highly talented and skilled practitioners who pay…read moreattention. They both care deeply about helping people and about being as knowledgable as possible about their crafts. I have congenital lower spinal issues that were exacerbated by a lifetime of use. About a decade before seeing them, the problems became accute. For 9 years I had trouble getting relief. After literally 1 adjustment, I have a better feeling and freedom in my lower spine. Additionally, their acupuncture practice is superb. Wonderful people doing incredible work!

I am writing this on behalf of my mom. She has been going here for her therapy post knee…read morereplacement. She loves the staff. They are patient, kind, and update me on her progress and tell me what to look out for at home without me having to ask. Sometimes my mom doesn't want to go because she hurts so much (she also has RA), but they completely understand the pain she has and they help her get through it. She always comes out smiling. This place was recommended to her through someone at her church. I definitely recommend them too! The location is great (downtown Roselle) and the office is beautiful. Thank you for taking such wonderful care of my mom!

This is without a doubt the best place to go when you need to get anything back in shape. I've…read morebeen a patient twice, once for a shoulder injury and once for a knee. This place rocks and the reason is the people. First of all, everyone is incredibly knowledgeable in their field. Christy is my go to for PT. She knows when to push me and when to hold back, especially on those days when I just don't have enough gas in me to push hard. She's always coming up with new ideas or adaptations on other exercises to help me get better. The rest of the staff is amazing as well. Personable and professional, they are always right there to lend a hand. No one EVER says "not my job" because everyone pitches in with one goal, patient care. Paul runs a great care facility, Kathy is always right there to help with setting up equipment and getting me going, and Laurie not only helps with all that, but somehow manages to navigate the crazy world of my insurance. I hope you DON'T need PT, but if you do there's only one place to go in my opinion and that's Lifestyle.