I was a client at this location from August 2018 - December 2018 (three days per week, decreased to two days a week in December). My reason for getting physical therapy was due to a torn ACL in my left knee, suffered while playing basketball, for which i had surgery for days prior to my first session at this Carol Stream location. I choose this location simply because it was closest to my home. Within weeks, i was able to walk without comfort and by the end of time with them, i was able to run and perform athletically without any discomfort.
From the first day i walked in, the staff made me feel comfortable and took care of me as they eased me into the various exercises and workouts. I worked with both PT's, Mark K. and Carolyn M. They both were great and each had their own different methods of training which was refreshing to experience. I truly felt like i was working with experts in their field. On top of that, they never forced me to do anything that i didn't feel comfortable doing - while at the same time, they tried to balance the exercises in a way that would challenge me and help be strengthen my legs. We set goals together from the start and the goal was to be able to run without any discomfort by the end of my training in December and throughout my five months of training, we set mini milestones to achieve. I use the term "we" when i refer to myself and Mark and Carolyn because it truly was a team effort. They set up the daily exercise and stretching routines for me to accomplish and as i did them, i gradually got stronger and healed quicker. Mark and Carolyn's knowledge of the various exercises was vast. No routine every became cumbersome and they kept introducing new exercises to keep things fresh.
From a paperwork perspective, i only had to fill out paperwork on my first day and the insurance company and their front desk handled everything else from then on out. Speaking of the front desk, if i ever had to change an appointment or call with questions, they were always available, flexible and very accommodating. I never had trouble getting through or was ever put on hold.
The training assistants (Vince and John) that i worked with there were all very friendly and helpful with during each of my sessions if i had to work with them. This is a sign of the good leadership and work ethic instilled by the PT's Mark and Carolyn.
The facility was clean. The temperature was never too hot or cold while i was there performing the exercises. My only suggestion for improvement (if their budget permits) would be to install an automated/sensor door that would slide open for you (kind of like what you would see at a super market). I think this would make it easier for clients with crutches or walkers and for those that would have difficulty opening doors on their own.
Overall, i can't recommend Athletico of Carol Steam enough. If you want to get your body feeling better/stronger in the quickest amount time, i believe Mark and Carol can help you achieve that. I experienced it first hand and it was a 5-star experience for me. read more
