Doctor Laser came out to fix my LaserJet 4250, and it was a good experience all around. He showed up exactly when he said he would, and disassembled the printer like a Marine stripping his rifle -- incredibly quickly and accurately. He knew exactly which part to replace given my description over the phone, put the printer back together, and stayed and helped me test it out until we knew the printer was working 100% correctly. He charged me a fair price for parts and labor, all the more so because of how efficiently he worked. I'm happy. My printer is fixed, I was treated well, and I feel I got good value. I hope my printer doesn't break down again, but if it does, I know who I'll call. read more