I have been a customer for 20 years. However, as of this weekend, no longer. I've had consistent service until about 3 years ago. Over the last 3 years, their techs have always found repair issues which prior to that had not been an annual issue. This last situation, they flagged 2 items for repair and left. Weeks later, no call and no followup. Upon calling the company I was told a controller had to be replaced. I challenged the diagnosis and asked for someone to call me. No response. I had another company come by and they fixed a cut line in 5 mins and turned the system on. I'm not sure what happened to this company, but I was told by someone in the lawn care company that Dobson's was sold and my experience is not unique. Consider me to no longer be a customer of Dobson. read more

Have used these guys 2 years now and finally gave up and moved on. Every time there is a "leak" or some other issue with the system. Then they came out recently to "re-open" the system after checking it 2 weeks ago and I've got water leaking. They didn't tell me or report anything until I called back in and they told me "we don't have time to send our technician back out there." Terrible customer service to begin with but even more so for someone who has been a customer for a number of years. They don't even deserve one star. read more

HIGHLY RECOMMEND Dobson Turf and their field rep, Haldor. We've had so much trouble finding a reliable irrigation company. Took one last shot at finding someone and Haldor showed up! He was fantastic. We're 4yrs in and still feel like new homeowners. He helped us better understand the box and how to program zones, even amount of time that's probably appropriate for different plants and areas. Helped us discover we have a rain sensor. And fixed what seemed like a costly problem at a reasonable price. Very impressed. Will be booking them as our irrigation co going forward read more

Here is my update for 2022 - of the 12 breaks in my system this season, all but 1 are simple pipe failures of recalled, faulty 1" poly pipe that Dobson Irrigation installed in 2008. These breaks are not happening at low points, which might result from poor maintenance- they are occurring at connections where the clamps were poorly installed or the pipe has just failed. THIS IS NOT NORMAL FOR A 24 ZONE SYSTEM. Dobson knew they installed faulty pipe and they refused to replace the pipe. I also know I was not their only victim. The company has since been sold by its crooked founder, leaving the new owners with his mess and many unhappy customers. DO NOT HIRE THIS COMPANY. read more

The company provides a high quality service. They are responsible, listen to my needs and act accordingly. Hildor is professional, honest and polite. He spends time explaining everything, he does his job well, works fast and diligently. Would definately recommend them. read more

They sent a two man crew to turn on my seven zone system and they said that the back flow pump was damaged. They sent me a bill for almost $900 if I wanted the pump replaced. I called to have an Aquarion inspector evaluate the pump and the system and he found nothing wrong. He recommended Summer Rain. Summer Rain just left, replaced one head that was broken, and set up my irrigation times according to Aquarion's guidelines. The pump was fine. The message is very clear. Do not use Dobson. read more

We switched from the premier local provider to Dobson and not only saved a lot of money but it has been hassle-free and they have done a great job both with the sprinkler system and the landscape lighting. read more

I have been using Dobson irrigation for the past seven years. The first year required a lot of repair but then it has been smooth going for six years. Last fall we put on a new addition and the irrigation needed to be moved and rearranged. This season two new garden beds were put in and drip I irrigation had to be installed.Hildor and Danny Moran came to do the work, They were definitely the A team . Very difficult job that they stayed with until they got it done and perfectly at that. I highly recommend business and this team specifically read more

There is no one to speak to at the company. No one returns calls or e mails. I need to track them down to spend money with them

I've been a customer for a really long time and everytime I call with a problem with my system I get help right away . The people at the office are so nice. And when the tech come to my house they always greet me and when its time for them to leave the come and knock on my door to tell me that they are done. They even show me the repairs that needs to be done. And there price are reasonable. Thank you so much Dobson read more

I just cancelled my service today with Dobson after 10 yrs. last fall we had a leak in one box, cost me $700 water bill before found. I called them for an estimate and got a doc for $350. So we pushed it to the spring, now the bill is $500 and oh they did not include the open service charge. So let's make it $700. Many years they come out and say you need 5 heads, we do nothing, the next open everything is fine (what happened to the 5 heads). Find a different more reliable/trustworthy Irrigation company and save yourself a lot of money and pain. Cheers John read more

Stay away. Shoddy work, over priced. No one at the company to talk to who will take responsibility for the work being done. Had used them 15 years ago and they were much better. read more

Terrible service, poor communication. Made multiple calls to fix a broken system that they caused by not winterizing properly. Finally got in touch with them and they have the nerve to send me "quote" to fix the problem they caused. I would never use this company again, very poor service! Now I have to find another company to fix this problem and I have to pay for it. read more

TLDR; avoid, untrustworthy and generally shoddy work. Bad communication. TLDR2; company's management/owner's motto when it comes to returning customer service call seems to be Warren Buffett's adage "When the phone don't ring you'll know it's me." Background. Inherited DI as the manager of my system when we bought the house three years ago. Apart from being expensive for the work performed they opened and closed the system twice with no major issues. They charge $125 for each line they have to clamp which is a ten minute job but this is Fairfield County and what should I expect. $750-1000 a year for little impact but that's fine. Let me tell you a story. It's entertaining. 1. They come to close the system - blow out the lines - in Fall 2018 at the end of the season. We talk to them though the visit. Leave a field slip and go their merry way. 2. Two weeks later get an email (followed by a letter) with an estimate of $1300 to fix the broken irrigation controller (hunter). 3. We call them and ask them how did that happen, they mention their crew when closing the system noticed it was dead. No phone call. No note on field slip. The crew when they left told us everything was fine. Weird. 4. Take my multi meter and realize quite quickly that the power module is dead, a result of the box not being closed after service and probably rained on (we never touch the box) not a board issue. 5. Buy the $19 (with free shipping) power module, swap it whole system comes back to life. 6. We call DI to politely ask a manager "is this what we should expect from you?" "Is this kinda your normal trouble shooting MO?" Manager tells "I will look into this myself and call you right back. I'm going to get to the bottom of it". I'm a big believer that sometimes thing go wrong and manager should get a chance to rectify issues that come up. 7. Month and a half goes by 8. We get a call - from staff - "hey we will be in your area next week do you want opening service." we answer Hey any feedback on the system issue. Let me check. 9. Next get a call from a field technician, again "hey i will will be in the area tomorrow do you want to have your system opened" Best summary. If you don't need anything from your provider they will match expectations. I'm sure they will not miss us as customers. read more

we have used them for years in multiple homes and they consistency close out the system then we need 800 dollars of repairs every spring and some other indoor out door new work every year - why is the equipment so poorly maintained. one year we just ordered new heads for 89cents and put them in ourselves. i am moving on read more

very good installation,clean everything after guys were very nice! after all service is fine no issues here. read more

Let me say this is not the same Dobson I've been with for 30 years. They changed ownership and it's not working. They change appointments without telling you, show up late, are disrespectful and really just don't give a crap. Just recently after waiting 3 weeks for an appointment, they call to confirm with a different time and date. After working that out and having to wait another 2 weeks, they wanted me to prepay for the service. After that treatment I certainly did not have the confidence to prepay anything. I said I would pay in full at the time of service to which I was told then they would not show up. Big surprise since they do that so well anyway. I asked to speak to the owner and was promptly hung up on. How are they in business? Deplorable, disrespectful customer service. Save yourself the aggravation and find someone else since this is how treat a long time customer that always pays his bills. read more

They were absolutely fine, always polite, very professional. We've been using them for 3 years now. No issues. As a small business owner myself, it pains me to see that most people only take the time to leave negative reviews, so here is my balanced view of what seems to be a decent company offering a good service for a reasonable price. read more

Be careful dealing with these guys if you need to fix anything. They charge 10 times of what the parts cost for what can be done within 1 minute (e.g. replacing rotor head, connecting rain sensor). Ridiculous!! read more

There are lots of choices and this should not be one. As a new customer they did not explain what they did to winterize my system so when I turned it on in Spring it did not work because they had taken the battery and turned off the power to the system. Came for service call , turned on the switch and left but still wanted payment. I need winterization and some movement of sprinklers but it won't be with a rigid company that wants me to pay for fixing for what they did in the first place and is willing to forgo future business. read more