As a realtor in a challenging market, my website presence is crucial to reaching clients and satisfying their needs. Along with superb site design support, and ongoing IT support whenever I needed, DNS has provided all of the assistance I have needed. Their staff always responds quickly and professionally. Their work has been a key factor in my ability to establish a presence and gain success in a highly competitive environment. I highly recommend them. read more

DNSnetworks - Data Recovery Near Me - Ottawa, Ontario

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From the first second of doing business with this company it's been sketchy. We moved our data from another provider to DNS Networks. The provider we had prior to DNS were paid for 3 years in advance so we still had a few months left with them. We moved everything over in May of 2015 where at that time we had our older website and we launched our new website in September 2015 at that time we noticed that the old database was still pointing to the previous provider (good thing we still had a few months of services) so when launched the new site the website was not working. The CEO of the company Shawn Ebbs had never switched everything over to his servers like he was suppose to - essentially kicking back the DNS to our old database. Once everything was finally moved properly after a few dozen calls and countless wasted hours, we gave him a call for a refund for the paid hosting that we never used. It took everything for him cave in, gave us a credit for only one month and never apologized for his mistake. In addition to this hosting issue, there was multiple email issues where some emails as simple as our inquiries coming from our website and our accounting system would stop coming in out of nowhere - this probably happened 2 or 3 times in 9 months. From what I can see, Shawn micro manages his clients' emails and chooses what you can and cannot see. One day you may get something, the other you might not. The last trigger was when again we we're not getting our inquiries, we emailed him regarding this reoccurring issue, we were passed the ''being nice stage'' so we were straight to the point and direct in addressing this once and for all. His reply was and I quote: ''Please change email provider, and web hosting provider. We don't accept this disrespectful behavior towards our company and our technicians. You have by the 15th to get all your services off our servers.'' That email was sent February 6th, 2016 leaving us less than 10 days to make a quick change over and there was no way of negotiating with Shawn but he was good at passing the puck around. However this time it wasn't Shawn's fault because our site had been hijacked but at first I thought it was their fault. We were supposed to get a refund for the month of February 2016 and I quote: '' I will reimburse you for the entire month''. When I emailed him about this refund for a second time he said and I quote: ''There is no refund. We provided above the level of support for a website hijacked, pointed to your developer where to look, assisted Kevin to move the DNS/email, and didn't charge prof services.'' The point of this review is not to get a refund but to point out that if you're a small business and don't spend the big corporate money, Shawn will happily cut the cord at the first time he is not pleased with you even if it's his fault. His customer service skills are below any standards one could expect. It has cost us lots of money having to transition twice to a new hosting service in 9 months and wish we didn't had to and certainly wish you won't have to if you're a client or future client of this company. After we finally moved everything out and we could get on with running our business I have had many conversations with colleague and they have heard or been through similar situation with this company. At the time we signed up with DNS Networks we wanted to support a local company but this time we decided to go with a national organization that actually have customer service and will not reply to your technical issue with a 2 liner. read more