Today Robert H from the Geek Squad came and fixed my washing machine. He found the problem fast…read moreand fixed it quickly. He was very friendly.

Today I worked with Alfonso in the geek squad yesterday. I worked with him as well now keep in…read moremind. I live 70 miles away, but I was in Tacoma yesterday. He was so helpful with everything, but I was unable to get everything done until I had my laptop here with me. I drove all the way to Shoreline and drove back today. The value for the cost is a great. The selection is wonderful, but Moore and upmost. His customer service has made me a forever loyal customer to this store.

I had help from service personnel every time I went to this store. The help was very nice.read more

I bought a panasonic Blue Ray player about a year ago from the West Olympia Best Buy and didn't…read moretake it out of the box until last night. IT does not work. I tried returning it and they said I waited too long and wouldn't refund anything or give me anykind of credit. They confirmed it did not work. They said that's why they encourage people to to take it out of the box sooner. As if I was somehow to blame. They said all of their competitors have the same policy so I would have been out of luck even if I bought it somewhere else. Not at all like Nordstroms return policy which makes people love them and want to keep shopping there. I'm so mad. It's a complete loss for me. I paid the price for being their customer. I didn't even get to watch one dvd on it. I can't tell you how much I hate them right now.

As far as best buy goes, this one's ok. Really good deals on TVs and the Asian Lenovo guy who…read morehelped us look at laptops was very knowledgeable. We didn't end up buying yet, but we are far more educated due to their employee. We also found a cool chainsaw man statue on sale for only 11 dollars!

Waited 15 mins for a staff member to help us get a laptop from lock up for my son. We just wanted…read moreto get the one we decided on and check out. one person said someone would be by to help us but no one came. My time is precious and after 15 mins I think it was reasonable to leave.

Had a quick and smooth shopping experience. I was supported by multiple team members, keeping my…read moreshopping time to less than 3 minutes! Everyone was supportive and able to answer my questions.

I had to change my phone service over and the last time I had to do it I completely lost my…read morephone.... So I talked to a lady named Courtney, who uses the same phone service I do. Uses the same one for her kids. She was amazing and walked me through the entire process. There was another gal there I didn't catch your name. My phone was a mess and she cleaned my phone for me.?!? What a nice lady So I go out and cancel my service with the other phone company and we realize I made a couple choice option errors .... So I walked back in and they call Courtney. She looks at my phone hits the screen four times. And like magic it is fixed.!!!! Thank goodness for Courtney. Thank goodness for friends that clean phones. It wasn't embarrassingly dirty. It was just look like. I hadn't done it in a month which is probably about what it was.. Thank you, Best Buy. I'm so glad I came in and I paid a little bit of a higher price but the service I got was excellent. Thank you, Courtney.

I visited the Tukwila location with my niece, she needed a new car adapter for her phone charger…read more Upon walking in we were lost. The gentleman who was in the front pointed us in the right direction. We were so overwhelmed not knowing what was what and which was the Best to Buy. Singh greeted us and not only showed us what we were looking for but took the time to explain which one was right for her needs. The store was clean and fully stocked. I guess the new thing is you have to all for a bag after purchase.

Purchased a printer, didn't realize it was Black and white only. No one mentioned 15 day return…read morepolicy or new "Premium customer" program extending it to 60 days, at purchase time. went to return or exchange for colored printer, but at 30 days, store manager - Teresa - coldly denied the return. No options. Purchases from Amazon or Costco would not have this issue. Best Buy lost a customer.

If you're looking for honest, professional, and genuinely caring computer repair service, Puget…read moreSound Computer Repair, in Olympia, WA is the place to go. From start to finish, they went above and beyond to take care of my laptop as if it were their own. They didn't just fix the problem -- they improved everything! They cleaned my system, repaired what needed attention, upgraded it, added memory, and even created a direct shortcut so I could save files straight to my external drive instead of cluttering my laptop's hard drive. That level of detail and thoughtfulness is rare. I've never experienced customer service this thorough, kind, and professional before. They truly care about their customers and stand behind their work. I highly recommend Puget Sound Computer Repair to anyone who needs their laptop, desktop, or other electronics repaired. You'll leave feeling grateful, confident, and cared for -- just like I did.

Avoid....I left my computer with shawn & he allowed a contract worked access to my computer. They…read moredownloaded all my credit card and bank info along with my son's business accst. All were hacked with over $10K in fraudulent charges and attempts to withdraw funds costing us losses & time closing and opening new accts. If you have left your computer here be very watchful of your credit cards charges especially excessive & repeated repair charges.

I visited this location 3 times, trying to figure out the best course of action for a broken…read morephone.They we're especially patient, helpful, and knowledgeable, not to mention fabulous personalities. I was frustrated and they were there to help and guide me back to being reconnected with the world again.

Words cannot express how much I can't stand this T-Mobile location. I've gone twice; the second…read moretime against my better judgement but I was like naw it'll be okay. First time I brought a new unlocked phone from target to add to my plan. After an hour and a half the employee "couldn't" get the physical sim or esim to "work" and told me to return it to target and buy it from them instead. He also pushed his music onto me; asking what streaming music service I use and asked me to look up his single. He was also browsing Facebook "dupont singles club" while "waiting" on whatever he was "trying" to get the phone to do. Another location was able to get the phone up and running with esim within MINUTES. My husband told me in hindsight he was just trying to make a sale to get me to get the phone from him. Second time we went to try and get information on what we needed to do to cancel our lines and get a "transfer pin" for new service. He said there was nothing he could do. Upon calling customer service it's a simple pin you can get from the tmobile app. How does this guy literally know nothing about phones and service? While working here? Best of luck on the music industry side or dating.

This place is still a scam. Was told that everything was going to be free with trade ins, and the…read moreone time payment of $600+ receive my bill next month that more than doubled to $300. Look into it and the associate added shit we never talked about and I owe money on my phone that I did a trade in on as well as another device he said was free. Don't trust this location and read all the paperwork.

The service was wonderful! He tried very hard to solve our problem and explained everything to us…read more I would use this shop for my Verizon needs if I lived in town!

New to shopping at this aafes-px/main exchange. My husband and I have been thoroughly impressed…read morewith the selections, sales and prices. All of the staff members have been exceptionally pleasant, professional and most helpful. The stores are very clean and orderly. We truly appreciate the accessible entrance, bathrooms and the complementary mobility shopping scooters available at the front entrance. We highly recommend this establishment and appreciate all the hard work from all of the employees. Upon leaving tonight, there was a large raccoon that appeared to have just left near one of the trash cans near the front entrance, and walked into the parking lot. Most likely just hungry and looking for food.

Came here with Chooksty because it was her first time to visit on base, and she liked how it was so…read moremuch like a civilian department store...but better without tax fees on purchases! She liked the perfume stands because lots of different samples that she has not yet tried from different lines and brands. Chooksty also liked that the elite pillow "purple" was there so she could try because she been meaning to buy it...only ever saw it online, so she was so impressed by the variety of choices at the PX. She said that she would visit again, especially if she had a CAC ID because it is mandatory before you can scan your items to then pay for

I bought my iPhone 12 Pro Max from here and it's been a year and it's still working…read more When I first walked in, the store was clean, freshly swept, and very vibrant. I was greeted with a smile from the two employees, Adolfo and Hannah, and knew from there, they were gonna help me to the best of their ability. After I told them what device I was looking for and that I was on a budget, they got me on a leasing plan for only $88 dollars down! They explained the plan very well and saved me from having to spend a thousand dollars. Several months have passed now and i was greeted with the same hello, by the two same people! I came home with some new airpods and the visit was just as great! So in short, if you are looking for a electronics, and a good time with some great people, The Phone Guys will help make you laugh and get you the Item that you need!

Don't let them refer you to Federal Way for a battery replacement for an IPad and they lie to you…read more They said that Federal Way techs are the only ones in the area who replaces batteries. That is not true. I found a different, honest person today at a company in Olympia because my battery inside the IPad had disconnected. The new tech opened the IPad up and found that the battery was not even installed with the screws or adhesive, which is standard installation. The clear film was not taken off. It was just floating around and The Phone Guys also bent some of the contacts inside of the case. Also, I had to wait for 4 hours for them to complete the job. The Phone Guys in Lacey lied, and the Phone Guys in Federal Way did not know what they were doing, and did a terrible job. Don't go there if you want an honest interaction and don't go there if you want a job done right.