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    DNA Computer Repair

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    11 months ago

    Helpful 2
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    T-Mobile

    T-Mobile

    (12 reviews)

    I visited this location 3 times, trying to figure out the best course of action for a broken…read morephone.They we're especially patient, helpful, and knowledgeable, not to mention fabulous personalities. I was frustrated and they were there to help and guide me back to being reconnected with the world again.

    Words cannot express how much I can't stand this T-Mobile location. I've gone twice; the second…read moretime against my better judgement but I was like naw it'll be okay. First time I brought a new unlocked phone from target to add to my plan. After an hour and a half the employee "couldn't" get the physical sim or esim to "work" and told me to return it to target and buy it from them instead. He also pushed his music onto me; asking what streaming music service I use and asked me to look up his single. He was also browsing Facebook "dupont singles club" while "waiting" on whatever he was "trying" to get the phone to do. Another location was able to get the phone up and running with esim within MINUTES. My husband told me in hindsight he was just trying to make a sale to get me to get the phone from him. Second time we went to try and get information on what we needed to do to cancel our lines and get a "transfer pin" for new service. He said there was nothing he could do. Upon calling customer service it's a simple pin you can get from the tmobile app. How does this guy literally know nothing about phones and service? While working here? Best of luck on the music industry side or dating.

    The Phone Guys - Lacey - Apple Watch

    The Phone Guys - Lacey

    (18 reviews)

    I bought my iPhone 12 Pro Max from here and it's been a year and it's still working…read more When I first walked in, the store was clean, freshly swept, and very vibrant. I was greeted with a smile from the two employees, Adolfo and Hannah, and knew from there, they were gonna help me to the best of their ability. After I told them what device I was looking for and that I was on a budget, they got me on a leasing plan for only $88 dollars down! They explained the plan very well and saved me from having to spend a thousand dollars. Several months have passed now and i was greeted with the same hello, by the two same people! I came home with some new airpods and the visit was just as great! So in short, if you are looking for a electronics, and a good time with some great people, The Phone Guys will help make you laugh and get you the Item that you need!

    Don't let them refer you to Federal Way for a battery replacement for an IPad and they lie to you…read more They said that Federal Way techs are the only ones in the area who replaces batteries. That is not true. I found a different, honest person today at a company in Olympia because my battery inside the IPad had disconnected. The new tech opened the IPad up and found that the battery was not even installed with the screws or adhesive, which is standard installation. The clear film was not taken off. It was just floating around and The Phone Guys also bent some of the contacts inside of the case. Also, I had to wait for 4 hours for them to complete the job. The Phone Guys in Lacey lied, and the Phone Guys in Federal Way did not know what they were doing, and did a terrible job. Don't go there if you want an honest interaction and don't go there if you want a job done right.

    DNA Computer Repair - itservices - Updated May 2026

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