TLDR: Make sure to walk all the way in if there's no appointment to queue up. I missed my appointment and was still seen within 20 minutes. The staff here were efficient and pleasant to interact with during my visit. - - - - - - Like most DMVs I've visited, this location doesn't have the most convenient entrance /exit to the adjacent street. Overall, there were no signs of what to do or where to go, so make sure to ask around. No appointment? Walk all the way in and queue up. Visiting on a weekday afternoon at 4:10pm, I was able to get seen within 20 minutes (!) after receiving a number. Other than the difficulty finding the queues, there isn't quite "good" organization here. I would describe the location of each service as fairly chaotic, though the nice part is the waiting area is together, and the windows are on the sides. Once you figure out the process, though, its buttery smooth. read more

Every staff is courtesy and responsible for your questions and finally I pass the written test once.

Like any DMV. It's packed and we don't want to be there. But I am actually very thankful for the people I came in contact with. Brian was a saint. He made my teen feel safe and understood because he was feeling nervous about his driving test. Thank you. And the ladies in the camera station were sooo patient. I only have a few minor complaints. The bathroom was a bit dirty and the security guard was rude and sloppy. Sorry. Not sure how else to describe it. Thanks again Brian and staff read more

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I came here on a Friday at 11:30am. The line was actually not bad at all. I probably had to wait in line outside for like less than 10 mins. Came here to renew my drivers license and get the Real ID so I pre filled out everything online. As a I made it to the front I showed them my confirmation code and was given a customer number. I was probably in and out of the facility in like 30-45 mins. Not too bad since I have myself an ideal time frame of an hour and a half to 3 hours. I was actually surprised of how well and smoothly this whole process took. There was actually a lot of parking. And when you wait inside for your name to be called, there are a good amount of chairs to sit and physical distance yourself from others. You'll still have people that don't care and will literally sit right next to you. Be prepared to take a photo if you're updating anything on your license. I was NOT prepared and had to take a picture looking so busted since I came here after work. And I cannot stress this enough! PAY ATTENTION TO THE SCREEN! I had my customer number in the queue and they yet I still wasn't called. Make sure to speak up about it or else they will forget about you. I had the happen to me so I got up told one of the assistants. They ended up finding a window to help me in less than 5 mins. read more

Dmv Registration & Filing Services - Not bad of a line for a Friday at 11:32am - Registration Services Near Me - Pasadena, California

This by far is and will probably be the worst dmv you can possibly go to. Majority of the employees here are disrespectful and very rude. There's only a handful who are nice, polite and helpful. Other than that I truly from the bottom of my heart would not recommend coming here. read more

I can't believe I'm actually writing a FIVE star review for a DMV of all places. However, after living in the east coast, Midwest, and now CA over my adulthood - and having used DMVs in all those places - this one truly deserves this review! If more of them could operate like this place, Americans wouldn't hate the DMV so much lol! PARKING: there's actually a huge lot here full of free parking! The last LA County DMV I used on the west side was packed and I had to find street parking and walk. Heading south down Rosemead and turning right into this place makes the lot look small. However, it wraps around the back, and in the back, there's a lot more parking. There were tons of spots open when I visited Friday around 3:30pm. PRE-APP: take advantage of the pre-app process online. Hopefully this sticks around after COVID passes. If you don't show up with a confirmation number at check-in, you'll be asked to do the app from your phone while you wait if you can. You'll be screened outside by 2 employees - first, a COVID symptom check. Then, a second person will ask for your pre-app info and inspect your docs to ensure you brought everything you will need. Even if you don't have an appt (I didn't), if you have the pre-app and all your docs, you'll get to cut the line. The second employee will walk you inside where you get your number, then told to have a seat until the number is called. I did a pre-app for my first Real ID license, but actually needed that + a renewal, name change, and address change. All of that was no problem at the door because I'd come with the correct docs. INSIDE: I only had to sit for about 10 min. before my number was called. I reviewed my pre-app info, took a quick vision test, made a payment, then got sent to the camera line. The picture process took maybe 5 min, then I was done! The bathroom inside was pretty gross, but not subtracting a star for that because I was grateful they even had one that was open during COVID. Had I known the whole process would have been this easy and fast, I wouldn't have put off my post-marriage ID change for so long! read more

I was very surprised at how effective and fast it was to come here today. I wasn't planning on coming but after driving by and only seeing one person in line, I pulled in to the parking lot. I didn't have an appointment, and walked right in, without any problem. Filled out my form and was called working two minutes. I couldn't believe it. The service was so fast, faster than starbucks lol who would believe. Well I'm definitely left at awe, and grateful for this very effective dmv location, I've been to other cities and cannot say the same compliments. I defy will return here when I need something else , thank you !! read more

It wasn't as bad as I thought it would be but still usually a frustrating experience. Last time I had checked online appointments were available 3-4 weeks out but I didn't book one. When I checked again nothing was available until December. I went in last Monday before they opened and lined up at 7:45. The process took under 2 hours and I was expecting an all day or half day ordeal. I totally forgot about the Real ID that everyone is required to have by 2020 so I just renewed my driver's license the old way. $35. They said since I already paid I won't be charged again when I bring in my documents for the real ID as long as I do it before the end of the year. Super nice guy helped me. Don't remember his name. Lady I paid with was also nice and taking care of the new photo was fine too. I come back the following Wednesday at 8:30 (they open at 9am on Wednesday) and wait an hour. Lady tells me I can't give my documents for the Real ID til I have the new drivers license and bring that in with me. Cannot just show your interim. So just beware that while you can come back to get your Real ID if you just apply for a regular driver's license you MUST HAVE YOUR NEW DRIVERS LICENSE WITH YOU. I confirmed that all I documents I brought were correct but it's easier to just have everything ready and get the Real ID instead of renewing a regular driver's license and coming back. Ignore the fact that Yelp always says they are closed on Wednesday except for 3-6pm. They open at 9am on Wednesdays. It's always faster with an appointment but the wait is not too bad if you just line up before they open their doors. read more

You know how at most DMV locations the moment you walk in there's a cloud of disappoint and rage, and they make you feel like your presence is a burden and you've shamed your family by merely existing? Totally didn't feel like that here! read more

They are open for in person transactions. I went about 2 weeks ago to get my Real ID. You can start the process online, and upon completion you get a confirmation number which will help with your same day appointment. You don't physically schedule an appointment but when you show up to the DMV if you have that printed confirmation page, you get into the appointment line. There was lots of masked, socially distanced personnel. It felt slightly rushed but in an efficient and attentive sort of way. They were quit organized. I was seen at the window within 5-10minutes. Everyone was pleasant and helpful. The wait times I saw online seemed accurate. Ps, this was extra relieving after I had originally gone to Pomona which I was told would be open and it in fact was not. read more

Took my mom today to renew her license, we didn't have an appointment but Still got there by 9am and there was a small line.. Still we were out by 10:45am! The clerk at line #12 was so nice...made the entire experience great for My Mom "Thank You". This is the 2nd time that I have used this office for ALL MY DMV Needs....Highly Recommend this Office to My Friends and Family. MY NEW FAVORITE DMV OFFICE!!!! TGIF - Many Blessings to ALL THE Employees There - Have a Great Weekend to ALL read more

Dmv Registration & Filing Services - Pasadena DMV Office - Not very busy for a Friday - Registration Services Near Me - Pasadena, California

Five stars for being open on a weekend and having employees who aren't miserable. When there are so many better ways to spend the day, it helps to interact with upbeat people! Minus one star because the restrooms could use an update...and, well, it's the DMV. read more

Dmv Registration & Filing Services - Registration Services Near Me - Pasadena, California

A very efficient dmv. I went in without an appointment but did not wait that long in line. They have a system where they make sure everyone moves as quickly as possible through the line. I got my plates, license and inspection all done in a very extremely proficient manner. It did not feel torturous like my other dmv visits of years past including the picture taking process which is the one that I usually hate the most. Totally recommend this dmv over others and they are open Saturdays. read more

Worst DMV ever. I don't think it's singularly this one. I think it's all Los Angeles DMVs. It was far easier to get a passport to travel the entire world than it was to get a simple license at the dmv. ¯\_(ツ)_/¯ read more

I made sure to make an appointment in advanced to beat the wait and as a result, my experience wasn't that bad given the fact that all DMVs kinda sucks. The cool thing about this location is that they open on Saturdays however that means lots and lots of people so don't bother to even wait in line without making an appointment first. The employees who helped me were respectful and didn't show any attitude. Just make sure to ask how they're doing and be friendly and they'll do the same. I came in to apply for a Real ID and the whole experience went smoothly. I only waited less than an hour to get my documents checked, grab a ticket number, pay my fees, and take a photo. read more

The most laziest, rudest, obnoxious employees ever!! One employee will tell you to do that and the others will tell you to do the opposite. THEY DO NOT KNOW HOW TO DO THEIR JOB!! read more

Worst place to be. Everyone is lazy, doesn't do the bare minimum and pointless. Customer service sucks and no one here is helpful. I'm not sure how management hires us less people. It's ridiculous. I recomendable going to another dmv. read more

"Ive been to hell. I spell it...i spell it DMV Anyone thats been there knows precisely what I mean Stood there and Ive waited and choked back the urge to scream And if I had my druthers Id screw a chimpanzee-call it pointless When I need relief I spell it THC Perhaps you may know vaguely what I mean I sit back and smoke away huge chunks of memory As I slowly inflict upon myself a full lobotomy-call it pointless" -Les Claypool I love going to long lines and waiting for hours at a time.....for a roller coaster, not to get a new drivers license when mine expires and I don't get another one sent to me in the mail because why?!?! Anyway.....this one is not soooo bad, I have been to worse like the one in Simi Valley, the one in Thousand Oaks, Riverside.......but I think they have made it a little more efficient in the last 10 years with the invention of the computer and all...wait those have been around a while, ok in all fairness their computers are likely 10 years old, that must be why they are slow.....either way expect about 1-2 hours to sit back and enjoy humanity even if you come early......at least most of the employees are nice. read more

Dmv Registration & Filing Services - If you like a line here ya go - Registration Services Near Me - Pasadena, California

DMV. so you gotta go. everyone does at some point. online wasn't an option, an appointment wasn't either, so you gotta do it the old school way - get in line. errrrrrr!! if you can't get here when it opens, expect to stand for over an hour and make sure you're equipped with a book... or your ipod, or a new app on your iphone, movie for your nano... schedule a conference call or catch up with your long lost friend of 25 years... ya'll know the story. so i get there in the afternoon. line is out the door. at least i did have my book handy and my clerk at the window was kind and gracious. why make it any more painful than it has to be, right? works both ways. beware - don't take any days off from work to get your DMV biz done before checking the website for closed, non-holiday dates... including the 1st and 3rd fridays of each month. http://www.dmv.ca.gov/pubs/olin/09_olin/09olin02.pdf read more

Worst experience Ive ever had interacting with other adults. Save yourself and go to a different location.

I had the most pleasant interaction with a woman named Samantha. She guided me through a process I needed help with and provided me assurance and steps needed to junk a car. The next time I need help with registration related to the DMV, I'm definitely coming back here. read more

I was so surprised at what great service I received here because last time I came to get my Real ID Driver License it was horribly mismanaged (2 years ago). I had to renew my driver license but had to go in this time. I was there at 7:00am. I was in the disability line so I was first. They open at 8:00am Andriana called in a group of us into DMV at 7:40am to fill out registration then we went out at 7:55am in line, but as soon as 8:00am came she had a group of us come in again and we were service by another two nice ladies called April and Rose. They were so friendly and professional. I not used to this great service by the DMV. It took us 33 minutes to stop at 3 different stations inside the DMV (fingerprint, eye examine, fill out application on computer). read more

**Make sure you make an appointment online prior to going to the DMV. You will save yourself SOOOO much time. I had an appointment at 8:30 in the morning and went to the appointments line in the back. It was fairly quick and I didn't have to standing the huge line forming in the front. I understand that there are huge lines here, but the workers look like they hate their jobs as well. Is it too much to actually pretend that they actually enjoy their jobs? Maybe even give a fake smile once in a while? read more

Decent experience for a DMV. Clean and friendly staff. Had an appointment but still took a bit longer than I wanted.

Always make an appointment! This turned out well as I made one and I was in and out in less then an hour. Staff where friendly and professional. Nice to see that here in California. It's much appreciated! read more

Well, it's a DMV, and rating this poorly won't have any bearing if you're going to come. Nobody in their right mind would come to a DMV out of free will. With that said, I'll have to rate this against other DMVs I've been to. I've seen much more efficient DMVs, the like outside barley moves, and there are free stations on the inside (if you make it in before ending yourself). DMVs in Santa Barbara, Santa Ana, Irvine are all much better than this. I've never gone to a DMV in other LA counties, so I can't speak to that. Poorly staffed, poorly managed. Even with the same level of staffing it could be more effective. But hey, you gotta do what you gotta do - just try to get here at the crack of dawn so you don't have to wait in line - you'll just wait outside the door before it opens and be told to sit down even though you are first. read more

Worst place to be!! Wait is long. People who works here hates their job! But the best time to get here is before 3pm. Wait isnt that bad! read more

I call this morning to make an appointment for my writing test a lady answer and say this is not dmv is a private personal business n recommend if I want to make an appointment for my writing test I would need to call dmv and not the number posted on this page because is a private company n business nothing related to DMV read more

The worst place ugh..horrible system! I waited in line for non-appointments forever because the sign wasn't visible. Then I went to the appointments only line which took me even longer. Then the "helpful" guide didn't give me the right info - so I had to wait yet again. Why are these people even employed?!!! I need to do yoga after this. Our gov't pays these losers money to work here? That's really my/our money being wasted on them. So frustrating & the only saving grace is that I don't have to come here too often. Slightly worse than flying commercial. And why do these rude people keep coughing at you? This is like hell on earth. I'm willing to pay a lot more money to get better service in a classier establishment. Time to privatize stupid gov't agencies. read more

Went to take my driver's test today (behind the wheel) and I cannot stress how disappointed I was with the examiner's attitude. Her name is Adriana (oh yes honey, I'm adding her name), and she was pretty rude and very critical! She would give her instructions last minute, and when you ask her to repeat her instructions she would answer in a very rude tone. Throughout the whole test she was writing on her clipboard and looking at the scenery, not me. That and I noticed before me, she had failed two others. If you get her, please request another examiner, but be careful because there is another examiner who's name is Rene. Rene is just as bad, if not worse! Honestly If I could give this DMV a 0/5, I would. read more

Its not that bad. I came here to replace a lost driver's license. Arrived at 8:10am and of course the line was out the door (Non appt line). But the line moves fast, and you'll reach the counter about 20 mins. You get assigned a number and wait about 5 to 10 mins and then you'll get your DMV needs taken care of. Total time: 40 minutes. It may not be the best experience, but its not THAT bad. Bring a PSP, itouch, or book. Oh yeah, parking can be a biatch. read more

I filed for address change since Jan 17th 2019. I came back two times and was told to wait. Today, I come again. I asked two officers in uniform, one asking me I have to fill the form again. The other one said because I didn't pay, I have to get in line and do the computer application. WTF. The worst is, both are so impatient and rude. This is really suck. read more

This DMV office is pretty busy, but all stuff-members are very polite . They carefully explained me everything I need. Then helped me with my paperwork. It's chilly as it could be inside. )) read more

Dmv Registration & Filing Services - Registration Services Near Me - Pasadena, California

Best experience at this dmv ever in my life! And I'm an oldie!!! Evelyn's customer service shines at her window! Thank you to the camera gal... your smile brighten my day! Again thank you! Smiles makes all the difference in the world! read more

If I could I would give it 0 stars.. worst place ever.its 2018 you would think it would be easier and quicker to take care of stuff here.I hate the DMV read more

My Real DL renewal process took over 4 months to be completed! I called DMV Sacramento twice. Long story short: During my 2nd call, I was informed again that it's being processed. I was told to wait 30 days from my 1st call. Another month elapsed and still nothing. I ended up contacting my State representative's office about my situation, who were very efficient. I provided them a detailed description of my situation along with a signed release to represent me on a Wednesday. By Friday am, they were able to reach out to DMV. By Friday late afternoon, I received an email from State rep's office that my DL was finalized (so it was just sitting there until State rep intervened?...). A little over a week from that time, I finally received my DL. This was my 1st time contacting a State rep's office. And it was a very good experience. If you have a problem with any State dept and given that State agency ample time to respond with no result, you should consider contacting your State rep's office for help. To find your State rep: http://findyourrep.legislature.ca.gov read more

Super fast service!!! My appointment was at 8am for my license renewal and I am able to get in sharp at 8am. Got to a very nice gentleman at window #11. He is fast and polite. Within 30 minutes, I am done and I am super impressed. FYI: schedule appointment online is very easy and fast but available time maybe at least 2-3 weeks at the time you schedule. Indeed, it's worth it without any waiting time at DMV. read more

I went to the Pasadena DMV last week on a rainy day and there was a huge line outside, which is not unusual. I want to compliment the staff who were dealing with some cranky people- there was an hour and a half to two hour wait at that time. In every interaction I observed, the DMV staff were very polite and helpful. John, the man who gave us the initial paperwork when we finally got inside was especially nice and even walked an elderly man back to show him the line he was supposed to be in. While waiting after I had my number, the automatic paging system for the next numbers went out, and one of the staff members, Frank, took over calling out the numbers, keeping it all going, and was really nice to everyone. I expected a long wait with no appointment, but was pleasantly surprised by how nice and friendly everyone was. Thanks! read more

DMV has changed, and they deserve credit. I got there at 6:50 this morning (Saturday) and was about 15th in line. Around 7am, 4-5 employees arrived and collected documents from those who were getting Real IDs then returned the documents later. We were also given numbers which they'd use to call us. The doors opened at 8am and I was done by 8:30. I'm old enough to remember when DMV was a mess. Their managers deserve credit, as do the members of their line staff who were friendly and helpful - especially those who reported to work at 7am on a Saturday morning. read more

Never have I experienced such kindness from people working at a DMV before. It's so dehumanizing at other places where some of them won't even look at you or take the time to help before sending you on your way. Not only did the clerks go above and beyond for me, I was delighted to see them taking the time to help the elderly, too. On top of this, I spotted some using a language translating app to communicate with non-English speaking customers. I thought it was very innovative. You guys are the best! read more