Visited August 7th..see receipt. I went in early to help my disabled friend get his real ID. They require your birth certificate and current drivers license and 2 forms of proof of residence ( pg and e and vehicle registration was acceptable). It was a great experience! MEGAN waited on us and she was patient and helpful! How refreshing! We were in and out within 10 minutes! When you take your photo it really don't not capture your top...just your face! Thank you again Megan for your compassion and patience with a disabled individual! He appreciated it! read more

See all

I don't know why yall saying this place is good costumer service?!! The people here seem like they hate their job, they are very rude and lazy. Especially that one lady with big puffy curly hair, she sounds sick all the dam time I go there, just clear your throat seriously. They are so rude to seniors who don't hear well or can't understand well, they are slow at their job. read more

I waited all afternoon, from before 1pm until 3:20pm for a return call from DMV, the call came in at that time and I was told an agent would be with me monentarily....within 45 seconds, I was cut off with a very fast busy signal and then the dial tone! I am 82 and only needed a question answered...what kind of crap is this that the state can pull on us, but we better never pull crap on them??? At 82 my time is much more important than anyone working in the DMV offices...none of them are 82 for sure! read more

Oroville DMV is the worst DMV to go to. Nothing but Rude people who don't care about you or what you are doing. Megan is a rude unhelpful person. I was trying to get help with registration on a vehicle and was told to just leave. It was only 4:45 and she was unwilling to listen or to help me. Megan is rude and has no place in public services. Don't use this DMV, Go somewhere else. read more

Ridiculous gaslighting goes on here. Every person there gives you a different answer to the same question. Literally within 5 min of each other. I have been here several times dealing with the estate for my father including 2 vehicles. Both were up to date on registration except one that was due this year. My dad couldn't walk so he made sure reg was paid but the smog couldn't be done until I got here so I paid over 600.00 for it to be brought current a month ago and then they told me it would be about 150 for the new reg today and sent me to another window where that person told me it would be over 400.00. Seriously? The vehicle was paid off in 2003! It's only valued at 3k (maybe). Add to it, the lazy and rude person with gang tattoos at... absolutely outrageous! DMV YOU NEED TO DO BETTER. MUCH MUCH BETTER! You are civil SERVANTS! We, the people pay your salaries. You need to act like it. read more

I guess I came at just the right time. Only one person was ahead of me. Of course several people came in shortly after me.

Was told I needed a smog to change my siblings car to my name. Drove 25 min and payed $50 for a smog just to come back and get told you don't need a smog if it's an exchange between family members. This place needs better staff. read more

This visit reminded me why i go to AAA for as much of my dmv needs as i can....the lady at window #5 (no name plates ) was rude... cut people off mid sentence and was terrible at explaining the new process for checking in.... When people seemed comfused by her explanation she became extremely irritated.... Just no fun ... Crystal at #4 window who actually processed my paperwork was kind and helpful.... Maybe they should switch places so your initial contact is more pleasant‍.... Anyways im not a complainer but sheesh i pay taxes for this? And maybe the other employees sitting around her could let a manager know? Idk just a thought read more

all i can say is wow, line wait was over an hour. I had an appointment and still took me an hour. check in desk lady seemed bothered over me check in and stare at me like i owe her money when i checked in, super unfriendly read more

all around horrible experience: was told I could not get my class A w hazmat with a vision expedition despite showing them their own rules concerning this. After 3 hours they figured out how to read their own policies concerning the issue. After 7 weeks and not receiving my physical license I called and inquired about if it had been sent yet. After an hour on hold I was told they have no record of my license being issued or even passing the exam! I was told I had to return to DMV to show them my interm license. if they were to lose anything wish it would be their ridiculous registration fees! read more

After all the negative reviews and the DMV not taking appointments I went in expecting the worst. I showed up at 10:15 to renew my drivers license and apply for a real ID. I must have hit it right. The young lady at window #3 was professional ,friendly and knew her job. I was out the door at 10:45. read more

Friendly staff! Gone two times to this location over the past few months and they make it easy to check in and get your needs met within a reasonable time. read more

First I want to give information, if you have the issue of getting a DUI then, please make sure that you get all your info because these people here at this dmv will not give you any info, ok so you have the option of having a 6 mo nth suspension of a drivers license or of having a 1 year restricted license, now if you have gotten done with your 3 month dui program you can get your license restricted for a year, if you choose that where you may only drive to and from work and to the dui class. Now if you do not want to have that restricted license please just sit back for 6 months with a suspended license then you can get your full drivers license back, pending you have gotten your school done. Make sure you talk to the MANDATORY ACTIONS UNIT in Sacramento because this is the people you need to talk to, push option 9 then option 1 thatll get you to the DUI center. Now the big guy at window 8 has a issue of telling you the things that you need to know to make this decision, this stuff shouldnt be a freaking secret, but yeah it is. he will tell you that you just simply have a restricted license without even telling you about the 6 month suspension option, charge you another for the restriction and charge you for a new drivers license making your fee there $101.00, i figured these people are getting some kind of spiff or something for the amount of money that they collect or something because what this man did was incredibly unacceptable! or you could meet up with the short chubby blond hair RUDE RUDE RUDE women that also sits at window 8 and she will tell you that the court puts restrictions on your drivers license ( i promise you this is 100% not true if this is your first DUI) and gets real loud on the phone when she fake makes a telephone call to the Mandatory Actions Unit, GIRL I SEE YOU AND YOU ARE A TERRIBLE HUMAN BEING!! if you hate your job that much to just try to shoe people out of your window then YOU NEED TO LOOK FOR OTHER EMPLOYMENT, my goodness what a terrible human she was! I seriously hope that you loose your job at this establishment because you do not deserve to work with the public, you lie and its not a good look on you! The manager Harry was nice though hence the one star and he will help you so i guess if you need to talk to anyone just go right to management because these dimwits actually hate their job and they have no problem looking and talking to you as if you are there stupid child that they didnt want and your going to be punished weather you did something correct or not! Chubby blonde girl at window 8 you are one of the rudest people i have ever encountered in my entire life! im not even sorry that you hate your job, you literally deserve every single nasty customer that comes your way!!!! read more

If we can give no-stars I would. Like everyone else is saying, rude employees, unprofessional, and overall horrible. I get it they're tired of all the rude people but still just because one person gave you a bad day doesn't mean it's okay for you to take it out on the rest of us. Seen this too many time there. The last time I was there they had some sort of computer problems and instead of letting the people in there know that they can't operate anymore they just let us stand there for half an hour before a lady went to ask the workers if they are still open. Because none of us even knew that the computers were down because none of the employees told us. Finally the "Manager" said we can either choose to leave or stay after an hour. And then the manager got into a quarrel with one of the customer over ticket numbers. It was chaos. If you have seen Disney's Zootopia movie, yeah it's the most accurate portrayal of this DMV's employee, they're all sloths. read more

I wish I could give California a negative rating, 1 seems to give the Department some merit. My last 6 simple transactions have required much time to get the issues resolved. These transactions have been uncomplicated: registering a travel trailer, renewing 2 vehicle registrations, and getting a real ID. These actions should get done without issue, but not. The DMV accidentally under-charged for our new 2018 pickup that we bought in Oct 2020 so we were able to talk down the sticker price and got several rebates from the dealership. The DMV takes the sticker price and not the nego. price but they sent the renewal for the lower price. The DMV never sent a letter about their mistake or contact us in any manner. 3 months later, we noticed that we never received the current sticker and I believed it was lost in the mail. The DMV told me they never sent it because we owed $200 dollars of which they never admitted their error. I told them that this was unethical and they could not charge me additional monies that they didn't notify me of in the first place and they basically told me to PROVE it, three months later. My last couple of transactions were just as problematic, the last two vehicle renewals have not been sent out. On our Subaru we didn't get the vehicle-renewal but then DMV sent a delinquent notice after it was past due. The DMV failed to send the renewal for our truck, we caught it in time, but then couldn't get the system to allow us to register said it was N/A? So I spent hours waiting to hear from the call center. Finally, a clerk said she'd send a link so I could pay it. The link did not work and didn't explain the problem. Called the next day, and this clerk was rude and condescending. He didn't like my references to the Department's ineptitude. I told him that I was entitled to my opinion but we could get to the solution. He continued to argue and I had more than enough frustration and I hung up on him. I called back and waited to get another clerk and was told DMV would call back at 12:30, they never called back. My husband and I kept trying to find out WHY we couldn't renew our registration. It seems that the DMV lists a regular PU truck as a commercial vehicle even though it is not. And you have to fill out a multi-page form (complex commercial) in order to register. It would have been nice for DMV to explain this technicality that was not spelled out. read more

Worse DMV ever. I started my registration for the car we got from my sister in law in Red Bluff. I paid all fees. All I needed was a signature from my sister in law. Got signature. Happened to be in Oroville stopped by DMV to get my tags and the man that was helping me tried to charge me 350 dollars. Was asking confusing questions. I showed him where I had already paid and what I paid was half of what he was trying to charge me. He said that what I paid wasn't for the registration. I left. Drove to Red Bluff where I turned in the paper and they handed me my tags. He tried to con me out of money. Such a bad person. Especially so close to Christmas read more

If I could give zero stars or negative stars I would. The people who work here are rude, unorganized, hate their jobs and should not be working with people. They need to hire a lot more people who actually like working with others. I got here an hour after they opened and have seen 4 employees go on breaks for over 30 min. What the heck is up with that. I was told an hour wait and it's been three hours. How do they expect people to get things done when the damn dmv can't even get there stuff together. read more

First of all the lady behind the counter was extremely rude when I had an appointment talking to me like I was a kid. Second, I literally did everything right on my driving test and he still failed me. He put that I ran a stop sign (which I didn't). Also I seen a couple reviews that "weren't recommended" that said the guy fails people for no reason and gets off on it. I can too verify that. He also assumed my wife was my mother because of her age which I thought was very unprofessional. People like that heavy set guy with glasses shouldn't be working in that kind of environment. Won't ever step foot here again. read more

Im convinced they want to make it as hard as possible for people when they come here. Rude employees. Treat people like crap. You would think someone would be smart enough to come up with a better system to take care of vehicle paperwork. But not yet read more

I may not be from Oroville CA but I am from California, born and raised. In my 50 plus years of dealing with DMV and waiting in the lines or making an appointment I have not seen other DMV's as disorganized as Oroville CA. The people who I saw working there were very nice, they just need MORE PEOPLE working the counters. They are very short handed and need to HIRE MORE PEOPLE! read more

Can I give zero stars?! Omg. Please get it together. You can not ignore walk-ins as long as appointments are present. It was the most torturous experience! I was number 77 for 2.5 hours they were servicing number 76. I suggest that if you must: arrive early as shit or 30 minutes before they close because they have no consideration for your time. read more

I have never had someone be so rude to us. This lady thought she was above us because she worked at the DMV. She had something to say about everything. Because you work here does not give you the right to belittle anyone. She needs to check her attitude and be more respectful to other. There is no one in here and we still had to wait to be called on. Ridiculous. If I could do half a star she would get a half star. read more

Made me wait an hour and a half to tell me that they didn't receive the payment which I dropped off inside the building. 100% waste of my time now I have to find proof the check was cashed and come back to wait another hour or two just to get my damn registration. My registration currently expires in 8 days. I paid for it 11 weeks ago and have been fighting with the dmv to give me my damn registration sticker if I could put 0 stars I would. You are better off going to literally any other dmv in the state than the one in oroville. 99% of staff should be fired. read more

This is the process at the Oroville DMV. You get in line to get a number (why don't they just have a number pull box?). Once you wait in line for a number, you then wait for help. However, the line to get a number and the appointments line literally never ends because people consistently come into the DMV. Therefore, no one is actually helping the people who have a number. We were there for an hour before leaving because they had helped only three people who had obtained numbers. The rest of the time was spent "giving out numbers," which was more than just giving someone a number or helping people in the appointment line. By the way, just get in the appointment line. They don't even check to see if you have an appointment. read more

I made an appointment for 9:30. When I arrived I had to stand in there only line to get checked in which took over 1/2 hr. What a waste of my time. Why do I have to stand in line with everyone who didn't or won't make an appointment? Is it really that difficult to have a separate line for appointment only individuals? Apparently! Talk about poor management. Who ever is responsible for this set up needs to be replaced. Since I have no physical address and travel full time I'll be changing to another state! CA won't be getting my measly $1,500 yr in DMV fees anymore. read more

Went back to oroville D.M.V was there at 7:30 am, was first in line , sat in a room full of sick coughing people for 3 1/2 hrs. before i was called (and i was the first in line) they, call all of the "appointments" before calling any walkins , had 4 people working the desks, and 1 "manager" walking around , watching the clock . They averaged about 30 min. per person. Laughing and joking amongst themselfs. Watched 1 hispanic lady retake the wriiten driving test 3 times. Finally was called at 11:30 was given a temp. registration, (never got plates), but they charged me 110.00 . So in total I have spent 5 1/2 hrs. at oroville D.M.V. (over the course of 2 days) will be going to Yuba city D.M.V to finish the registration process.......Take my advise do whatever u can on line, if u haft to go in person , spend the extra gas and time to drive to Yuba or Chico D.M.V. read more