I came here to surrender my plates. No appointments were made, but I did have a kind woman on line…read morewho skipped her way to the already-made appointment line. She showed me how to skip the no appointment line, which cut my time in half. I approached the security guard and told him I just wanted to give my plates in and he was also kind enough to give me a ticket on the express line. Everything was fast and smooth sailing. The only reason why I took a star away was because there was no toilet paper in the bathroom. Instead, they improvised and replaced it with facial tissue. Walmart is nothing but a 3m drive. For an establishment that oversees hundreds of people a day, toilet paper should always be on hand.

Hello, I visited this location approximately at 1:30 p.m. I needed to get an i.d card. I told the…read moreyoung lady that I was NOT trying to renew my license today, that i just need an i.d. Instead of asking me any questions, she just kept saying " you can't get an id. She continued to repeat the same thing. Once again I want to reiterate she did not ask me any questions, she just kept arguing. I could see that nothing was going to get accomplished with her, so I asked her if I could speak to a supervisor. The very first thing the supervisor asked me was" are you driving? I said no.She said okay go to the next window and the young man will help you. Alot if time was wasted because the young lady had an attitude. This is my first bad experience with this DMV that I ever had, this will not deter me from going on because I usually receive good service

Oh man! This place is a NIGHTMARE. No one has any clue what they are doing/talking about. I was…read moretold here I would need to re-register my car and need VA plates despite not having VA as my resident state (here for a couple years due to the Navy). When I came to make that happen, someone drove into the DMV, so I was forced to go to another office. At the other office they informed me that I didn't have to register my car to VA due to military exemption. My husband registered his car here and retitled his car at this DMV. He was told there was a hold on his title and that he'd receive his title in the mail. After 3 weeks, I made him an appointment at the DMV as we hadn't received his new title and he had already paid for it. The appointment was at a different DMV. They informed him they hadn't correctly processed the title at this location and printed a copy for him on the spot. TL;DR: Avoid this place like the plague, unless you love wasting time!

All went extremely well! However, I would highly recommend that you make an appointment as this…read morewill minimize your wait time! This particular DMV location is always extremely busy, help them help you and make an appointment. If not bring a book and pack your patience, but please do not give the service representatives a hard time because of your extended wait time!

I did not have an appointment, but filled out my Real ID application ahead of time online. I…read morebrought in all of my required paperwork/proof of address and such... I was in line for check-in longer than I was waiting to see a clerk, but I was still in and out in exactly one hour! This is the best DMV location I've ever been to. I lived around the corner when I first moved to Virginia about ten years ago, so I've had to go to the DMV for a couple of different things over the years... at first I came to this location because it was closest, and now I live on the other side of town, but I still drive to this one because they're so efficient.

Okay so the DMV is never my favorite place but this one is run reallly well. There is a in and out…read moredoor so people aren't crowded around the door. Everyone was professional and helpful. Very knowledgeable staff.

horrible dmv the girl who has helped me twice now was rude and unhelpful. It was an extremely…read morefrustrating experience after waiting 3 hours she told me one thing and I went to go get what was requested and came back again the next day and was given attitude saying she told me to do something else. Absolutely horrible person

Horrible wait times. Like "line around the block and you will have to wait hours" wait times. There…read moreis a line you have to wait in even if you make an appointment online. It doesn't even make sense to make an appointment because they don't honor it anyways. The security guard at the door is extremely rude. Everyone there is extremely unhelpful.

The security guard - a heavyset fellow, directed us to one of the service windows. I asked a…read moregeneral question and his response was so crass! He could have responded so much nicer. He seems to have an attitude that's as short, blunt and uncaring as possible! No personality whatsoever!!!

Very fast! Only 1.5hrs and got my TN Drivers License read ID changed to a VA license. Easy, quick,…read morevery good kind customer service. Arrived 8:10 left 9:40am. Highly recommend:)

Amazing was still open at 5:00 pm and they helped me other dmv close 30 min early so I rushed here…read morelast minute but they were still nice to me

This is a very clean place. Signs make it easier to choose between business or property taxes…read more There's a parking lot across the street if the front lot is full.

Nothing because this facility sucks they require you to have a seal or some kind of stamp for name…read morechange paperwork from another state like Arizona

This place is terrible, always slow with little to no employees. This place needs to be taken down…read moreuntil they have the right amount of employees

I went to renew my driver's license with all documents that were required . I divorced in 1994…read more However, DMV requested a copy of my marriage license. As a female this is unfair. This process should also include men. Men have name changes too. Now I have to pay for a copy of my marriage license in addition to a charge to get a license with the star* I feel that changes should be made to those guidelines. This isn't fair to females. DMV should give a discount when I reapply for a license to board an airplane.

Trying to get a title for a 1968 cougar originally sold in Rhode Island (no cars titled prior to…read more2000). First visit they told me I need to get the dealer to send me a reassignment sheet with the previous owners signature. Did that and went back. Second time I go back they tell me they can't issue registration or title unless I have a title or registration in my name. Wtf??? Trying to give the state money for a title and registration and they won't take it. The proof is there from the dealer and previous owners signature. WHAT IS THE PROBLEM??? Worthless