I had an appointment scheduled to make things easier. This…read morelocation was highly efficient. I was called over to the window quickly and before the young lady could give me the paperwork they were already calling my number. The gentleman that assisted me was pleasant and courteous. Love this location.

I came here to surrender my plates. No appointments were made, but I did have a kind woman on line…read morewho skipped her way to the already-made appointment line. She showed me how to skip the no appointment line, which cut my time in half. I approached the security guard and told him I just wanted to give my plates in and he was also kind enough to give me a ticket on the express line. Everything was fast and smooth sailing. The only reason why I took a star away was because there was no toilet paper in the bathroom. Instead, they improvised and replaced it with facial tissue. Walmart is nothing but a 3m drive. For an establishment that oversees hundreds of people a day, toilet paper should always be on hand.

Oh man! This place is a NIGHTMARE. No one has any clue what they are doing/talking about. I was…read moretold here I would need to re-register my car and need VA plates despite not having VA as my resident state (here for a couple years due to the Navy). When I came to make that happen, someone drove into the DMV, so I was forced to go to another office. At the other office they informed me that I didn't have to register my car to VA due to military exemption. My husband registered his car here and retitled his car at this DMV. He was told there was a hold on his title and that he'd receive his title in the mail. After 3 weeks, I made him an appointment at the DMV as we hadn't received his new title and he had already paid for it. The appointment was at a different DMV. They informed him they hadn't correctly processed the title at this location and printed a copy for him on the spot. TL;DR: Avoid this place like the plague, unless you love wasting time!

All went extremely well! However, I would highly recommend that you make an appointment as this…read morewill minimize your wait time! This particular DMV location is always extremely busy, help them help you and make an appointment. If not bring a book and pack your patience, but please do not give the service representatives a hard time because of your extended wait time!

I did not have an appointment, but filled out my Real ID application ahead of time online. I…read morebrought in all of my required paperwork/proof of address and such... I was in line for check-in longer than I was waiting to see a clerk, but I was still in and out in exactly one hour! This is the best DMV location I've ever been to. I lived around the corner when I first moved to Virginia about ten years ago, so I've had to go to the DMV for a couple of different things over the years... at first I came to this location because it was closest, and now I live on the other side of town, but I still drive to this one because they're so efficient.

Okay so the DMV is never my favorite place but this one is run reallly well. There is a in and out…read moredoor so people aren't crowded around the door. Everyone was professional and helpful. Very knowledgeable staff.

Visited this DMV twice…read more The very first thing the staff asked me for was my 'green card.' I am a U.S. citizen, and I had my valid U.S. passport with me. They didn't ask me about my citizenship status at all before making that assumption. Being asked for a green card right off the bat, without even being asked if I'm a citizen, made me feel like I was being judged by my appearance and treated as an outsider. It was uncomfortable and felt discriminatory, even if that wasn't their intention. I hope the staff can be trained to ask about citizenship status first, rather than assuming everyone who walks in needs a green card.

Visited on June 16, 2026, morning. The woman working the right side of the check-in desk was…read moreunbelievably rude. She started the interaction with a very rushed, hostile tone and immediately pushed me off to her colleague. Thankfully, the second lady was much nicer and answer the question I have, but the first employee's terrible attitude ruined the initial experience.

License up for renewal so I wanted the Real ID upgrade, a task that requires in person document…read moreverification (ie can't complete online). Trouble is, at time of need, there was only 1 area DMV open #ThanksCovid. Booked a 540p Sat appointment online; received a "1 day" email reminder/confirmation. Though it's a trek from my house, the experience was worth the drive. I was in and out in under 15 minutes. In fact, my commute took longer than the appointment. Lots of parking available. On arrival (in my Phase 2 mask, semi-weird at a DMV) employee verifies admittance based on your name matching info on clipboard. Before approaching the main info desk, another employee sprays/wipes down surfaces between EVERY CUSTOMER. I provided all requested documents upon request. Rep approved and sent me to window 13. PRO TIP1: complete the online VA DMV Real ID pre-application BEFORE your appointment. SAVES TIME AND HEARTACHE: alerts you as to which documents you'll need along with the ability for the DMV rep to print the pre-filled application. I used valid US passport, expiring VA driver's license, social security card and mortgage statement. PRO TIP2: on the app, make sure to enter your name exactly how it appears. Some of my documents had my middle, some didn't. PRO TIP3: if you've had a name change (married or divorced) you'll need the marriage cert AND social security card with the NEW NAME. After confirming my organ donor status and never having a license in another state, I signed the pre-filled application, took a brief vision exam, then stood for a new photo (mask off). That flash IS BRIGHT! Paid $42 quickly via credit card and I was on my way. DMV accepts Apple Pay! FYI, you'll leave with a temp paper license until the RealID gets mailed from Richmond (7-10 days).

The security guard - a heavyset fellow, directed us to one of the service windows. I asked a…read moregeneral question and his response was so crass! He could have responded so much nicer. He seems to have an attitude that's as short, blunt and uncaring as possible! No personality whatsoever!!!

Amazing was still open at 5:00 pm and they helped me other dmv close 30 min early so I rushed here…read morelast minute but they were still nice to me

This is a very clean place. Signs make it easier to choose between business or property taxes…read more There's a parking lot across the street if the front lot is full.

When coming to DMV make sure you have everything you need when conducting whatever business you may…read morehave. The Real ID is the hot item for this year. We are supposed to have them done by October 2020 but that has been extended since Covid 19. Now the offices are closed until the lockdown is lifted. So then it may be best to take care of it online. dmvnow.gov You also need to arrive early if you want to get in and out. They usually open at 8:30 so I have gotten in line at 6:30 am. Yes I am an early bird. But I was first in line took care of my moms ID and we were out by 8:50. Super friendly. Everything hinges on your patience and whether or not they had someone who was rude before you. At crazy times like the present we just all need to be mindful of how to treat others. Be kind and accommodating to everyone and you'll get great service.

Nothing because this facility sucks they require you to have a seal or some kind of stamp for name…read morechange paperwork from another state like Arizona

all the ladies in the Hampton VA office on Roanoke ave are super nice but the tall guy that handles…read morefingerprints is an complete ass. He is rude and arrogant, he needs customer service training.

I went to renew my driver's license with all documents that were required . I divorced in 1994…read more However, DMV requested a copy of my marriage license. As a female this is unfair. This process should also include men. Men have name changes too. Now I have to pay for a copy of my marriage license in addition to a charge to get a license with the star* I feel that changes should be made to those guidelines. This isn't fair to females. DMV should give a discount when I reapply for a license to board an airplane.