I think the reason some reviwers complain is because they go in unprepared. I read the info on the…read morerequired documents on the website the day before and everything went well. I think customer service is very good and the process is very efficient.

Renewal of car registration took me less than 5 mins from walking in to walking out…read more New system for vehicle registration was a breeze, walk in, go to a designated window WITHOUT taking a number, hand your documents, and you're done!!! Painless!!!

I'm happy to report a 5 star experience today at the DMV!! Appointments are required for this…read morelocation and they only offer select services so check the website to see if this location is right for you! I arrived 5 minutes before my appointment, checked in and was told to wait. At exactly my appointment time I was allowed to head upstairs. Once there, I was helped immediately (no lines!). I needed to get the title for my vehicle and came prepared with all forms already filled out. The gentleman that helped me was the definition of competent and I was out of there in minutes. I hope they keep this new appointment system, it made for a much nicer DMV experience.

We went in to apply for real IDs with my mom and this wonderful employee helped us, she was…read morepatient, professional and very pleasant! I told the manager what a wonderful person she was!

Excellent customer service. Prompt information and they do call you back! Thank you Virginia DMV!read more

The fastest DMV I've ever gone through. On multiple occasions with or without an appointment, I'm…read moreusually in and out. When I checked in for my appointment, they were paging my number immediately. Customer service varies from super hospitable to just okay, but 5 stars for speed. Who enjoys waiting at the DMV??

I try to avoid DMV when possible and do anything/everything online. Unfortunately, I need to go in…read moreperson, and normally it can be a headache, with long waits and limited parking. I've had bad enough experiences at other locations to want to continue coming here. They do have the EZ Pass located here, where you can sign up, pickup transponders, even get extra stickies. For my 2 visits, I had fairly good experiences. As soon as the guard opens the door, he directs everyone to form a single line, which ultimately splits into Appointment/Non-appointment. I would highly suggest booking appointments online if possible, which are usually for the common DMV activities. Anything like getting the handicap sign, sunshade, etc. doesn't have appointment options. Walk-in is first-come-first-serve when front desk clerk assigns an alpha-numeric number. The rest of the wait time is dependent on when they call your number. There are multiple TVs that display the current and corresponding window, as well as previous numbers/window. The longest wait time I've had here is 30 minutes, which is pretty good to me!

What a great DMV. For most the DMV is a place of nightmares that last far too long. I was…read moresurprised when I walked in and there were 3 staff at the counter to serve customers and a greeter near the door. I did not have an appointment but was greeted, asked what I needed and verified that I had the required documentation. Within 30 minutes I had a new license and registration. Thank you for being so efficient and friendly. The nightmare comes from trying to get the state inspection. Multiple garages in Front Royal but getting a same day inspection is almost impossible even showing up before the doors open. Oregon definitely had their $&!/ in one sock there. Quick easy and effective.

This place has their shit together.....Wish I could give them six stars…read more Easily the best experience I've ever had at the DMV. From the check-in lady making sure I had all documents required for the business I was conducting to the staff behind the counter making recommendations on the best course of action for I needed. I will drive the 58 miles from my home to this place for all future DMV needs.

This is the best VA DMV site that I have ever used. The Manassas, Fairfax, and Chantilly DMVs and…read morehave three things in common, slow, slower, and slowest! Warrenton DMV is quick. The staff is very talented, the boss is excellent and Mr. J. Turner, who waited on me today, is a delightful and resourceful staffer. I live in Clifton and I drive to the Warrenton DMV, do my DMV thing, have lunch on Main Street, buy a shirt at Britches, and drive back home in less time that it takes to do business at any of the aforementioned DMV Offices.

Everybody likes to complain about the DMV. It's a funny meme and a go to for comedians. All my…read moreexperiences with VA DMV have been positive. For the most part people have been friendly and professional.

This is my second time visiting this location. Although I live in the mosaic and it's closest to…read morethe Vienna DMV location, I prefer to come to this location. I feel like the representatives are more helpful and don't mind taking a little time to explain things to you. Both visits were great. Not the news I wanted but I was more informed when I left. I was also given a printed form of the requirements that needed to be met.

This is the new location off of Braddock rd. It used to be located in fair oaks mall…read more The parking is spacious, and it's to the left of the retirement home. If you need to turn left to exit, I recommend going through the center to get to the light. The line starts much earlier than opening hour at 8 am. People started lining up at 7 am on the Saturday when I went. I will say coming early is always well worth it! They have 25 tellers so it goes quickly if you have all your paperwork ready. I also liked that when I did have to fill out paperwork, they kept me at the teller. She said we didn't have to leave because we are her customers, which was a different experience than the one in fair oaks where they would make you wait again if you didn't have the paperwork properly filled out.

It isn't there anymore. It closed down a bit after Covid started. There were long lines to get in…read moreand you had to have an appointment. A few months later I tried to make an appointment and couldn't. When I went to Staples, I saw that the letters had been taken down and the sign said it closed. Use another one.

They better need a humane heart that thirsts to serve people than not. It is easy to say no, but it…read moreis better to understand people's situation and help them.

Seamless experience here over the last month. We went twice to secure an ID for my oldest daughter…read moreand the process on both Saturdays went super well. She was able to get us registered online with an appointment...we were in and out inside of 45 min each time. Aside from attempting usage of the wireless printer on site everything went super well. We ended up needing to come back two weeks later to provide additional information. Two thumbs up overall.

Make sure you have an appointment! Make sure you have your documents! Otherwise this is a…read morepleasurable DMV experience! Gone are the days of crowds, the staff is extra helpful and nice too! #enjoygoodpeople

I cannot stress enough, the importance of making an appointment online and having exactly what you…read moreneed as you go to MVA. I made an appointment online for 4:00 pm and I was literally in my car at 4:18! Spread the word! Make an appointment, have what you need...It's all spelled out on the website, and you will have a great experience!

If you are having a great day and you decide to ruin it, please visit this place, An absolute…read morechaotic experience you will have. First of all, 99% of employees are rude, mean, low class; they will be rude to you no matter what, I came in the first time concerning registration documents, it wasn't great, the staff was talking very low ( while chewing gum) , the place was super crowded, I was asking to repeat what she was saying and she was mad .. The second time, today, I came in to ask why my new drivers license took over a month and has not delivered yet; No answer, book an appointment and get in line to figure out why, that was simply the answer. And yeah, and if you think you will an answer to your question by phone call! Good luck with that, the last thing you can expect from these "employees" is to answer a call