This location is so efficient. Advice: use the online tools to make an appointment, replace an ID or license, check their website for other services. Staff is very good. They opened the doors just a few minutes prior to the 8am opening. There was someone guiding folks to their proper lines. If you use the online check, you will automatically be called to a window. I was in/out in less than 10 minutes. read more

Ms. Monika Chodha at the DMV Office on Fort Evans Road, NE, Leesburg, VA is very reliable and responsive. She is personal and outgoing. Perhaps even more important is her outstanding professional performance, thoughtfulness, concern and compassion for her/your patrons. In service businesses of every size and description, the priority today is to continuously and carefully listen to customers, understand what they are saying as it applies to the business of serving them, and then respond creatively to what they tell you. These are Ms. Chodha's common traits! She also has the ability to display a degree of caring while providing individual attention to her customers. Her service is the 'gold standard' for DMV's specific services. We were very fortunate to have been associated with her service. It felt as though we won the lottery with our experience with her. Robert and Bettye J. read more

Wow. That was a shockingly positive experience. Arrived at 9am. Line almost out the door. Scanned the QR code at entrance to check in and was called to window in less than 1 minute. Renewed DL and added Real ID. Was out the door at 9:17am. read more

This was my first visit to a DMV in Northern Virginia for a license and plates during my move from one state to another. It was an inspiring experience, with attentive team members who were incredibly helpful. I felt secure in their hands, and nothing was too much for them. I wholeheartedly recommend this Leesburg, VA, location for anything DMV-related. Thank you. read more

Wish I could give 0 stars. Worst experience of my life. They decided to suspend my license. Why? Because I had 12 demerit points (2 speeding tickets in one year) and I didn't take the driver improvement course. That's not even the real problem; it is what it is, I should've been more careful and gone to court to fight the tickets. The real issue is that I had no idea I needed to take a driver improvement course because they sent all the information to the wrong address and had confirmation from the post office that I didn't receive it. It gets worse. I'm like, "It's okay, these things happen. Let me just get it figured out." I call the DMV on Friday (the very day I found out all this information). I even go to the DMV and am helped by a representative. Both people (on the phone and in person) assure me once I take the course, I should wait 24 hours for the driver improvement course company to send my certificate of completion to the DMV. If they don't send it within 24 hours, I can come to the DMV with my certificate and they'll get me a new license that day. I ask the representative if I can at least pay the $178 fee (I mean how else would they get revenue without extortion involving broke college students). The representative assured me I shouldn't pay it now because they'll waive the fee once I take the course. I breathe a sigh of relief as I couldn't afford that fee. Yet, when I get to the DMV with my certificate I printed out after completing the course, they not only tell me the fee will NEVER be waived and that I received false information, they also tell me the course I took doesn't count. Not one, not two, but three of your representatives gave me false information? They also tell me now they can't take that copy of my certificate because it's not official--the official certificate is being sent to the DMV from the company's end and would take days if not weeks. I explain that I'm about to lose my job if I take several days or weeks off and will be homeless. I can't afford this. They tell me tough luck, "not our problem." Not your problem? I want to know why some DMV representatives are assuring me I don't need to pay the fee and that I can come to the DMV with my certificate and others are gaslighting me saying "we would never say that." I'm gaslit enough by my family, I don't need to be gaslit by the government, too. I finally come back with an official certificate that I begged the driver improvement course to give me for personal use in addition to sending the certificate to the DMV. What does the DMV do now? "Sorry, we can't take this because it's electronic, you need to print it and bring it back." So, I tell them no problem, I'll go and print it and bring it back. BUT THEN they tell me THAT doesn't count either, "we actually need the company to fax it to us." I finally just gave up. I'm traumatized. read more

I wish I could give zero stars. Negative stars would be funny. I have been to sterling...line out the door before the place opens. If you are far enough back in the line after waiting for 3 hours, the guard says you can't come in....yeah. I'm not sure where to start.....it's all so horrific. In think a colonoscopy might be more fun. Maybe a root canal without novocaine... I booked an appointment a month ago. The only "available" time was today (Friday 6-26) at 3:15 pm. On my calendar, in the day planner....I wasn't going to miss this. I took the day off from work because the last time I had to go through this S it took 6 hours. I was planning to be in the car at 2, thinking there's some type of accident, protest, road closure, stupid useless construction making me go through south Florida to get to Leesburg. Not bad, I was there just before three. I stopped to get gas. The security people were nice, asked a few questions and I was inside. The people hanging around outside WITHOUT MASKS were a nice touch since 'appointment only' was on about 500 signs. Go home people and book an appointment for 2 months from now. Out of state like Florida, Texas, California, Maryland, Maryland, Florida, Texas or North Carolina don't bother, it's only Virginia residents/taxpayers/suckers who get screwed for stickers that expire. Out of state, expect the key to the city. Why would VSP pull you over when they can come after a taxpayer/job holder that's local? Regardless, I'm inside and talking to the information desk through a sheet of plastic. I had to explain why I was there ....maybe three times. Finally I'm assigned a chair and a number with a form to fill out. Typical DMV, 13 stations and 4 open. It was like that in 1997. Nothing changes with these clowns. "we're the DMV and we KNOW you need something from us so expect to be treated like S and eventually we will get to you". I watch the guy before me...she took his picture maybe 10 times. Maybe they are casting for tv or something. 40 minutes after I sit down, the teller looks at me. No smile, just sort of looks my way. I get up and "what can I do for you?". I say licence renewal. She walks away....to talk to another teller who comes over to ask about my SSN. "Has it changed"?" OK, I'm not sure how you can do this but I answer and the snippy starts. The second teller walks away and the one "helping" me glares at me like I'm robbing the place. She is typing in the computer and it's back and forth (I guess) to get approval for something on the screen. The people helping the woman helping me for the most part are pleasant. Finally , it's picture time....woohoo...making progress. The first pic apparently didn't take. Second one, same. Next we switch to the station to my left, the camera was turned on this time, the picture (I guess, I never saw it) took and I pay the $42. More glare from the teller, as I paid in cash. Royally disgusted with me at this point, stamp....stamp....and I m out the door. I will be moving away in a few weeks, but I know what happens the day my licence expires...."licence, registration and insurance please". I wish I could say avoid these people but don't register your car here. Out of state has the luxury of paying no taxes, no stupid stickers for the plate, no windshield stickers, no ass rape inspections where something is always wrong. Simple. Keep the plates from Jersey, Florida, Maryland, California....wherever...shoot don't bother with plates at all. In state gets pulled over, out of state gets a free pass. Literally and figuratively. read more

DMV - Why have plates....I drive prius and I never get pulled over for anything! - Departments of Motor Vehicles Near Me - Leesburg, Virginia

This DMV is very New. Everyone is very professional and will go out of there way to please you. The best experience I ever had at any DMV and let me mention on 08/29/2023 in the morning around 10: 00 to 11 am the the Lady in Booth # 4 she is the smartest and bringhtes DMV employee l've ever seen,l had three separate DMV related issues and she was Flawless in solving all three l mean she was relentless and determined in her efforts, sorry I didn't get name maybe someone can research the date and time and find out who she is, because of her professionalism l will recommend this location to everyone that's looking for a great DMV experience read more

DMV - Departments of Motor Vehicles Near Me - Leesburg, Virginia

Waoo DMV Lessburg.This is a hidden gem! it's a small DMV office with limited services, but there are no crowds no waits ( well, not long one's) , ND staff is absolutely friendly and pleasent . Very efficient, keep this place under control read more

DMV - Departments of Motor Vehicles Near Me - Leesburg, Virginia

Horrible and unprofessional experience. The hours displayed on Google maps is 8AM - 5PM for Thursday through Saturday. I walk in at 11:59 AM on a Saturday and I immediately was treated horribly and unprofessional because apparently they actually close at noon on Saturdays. The employees were making comments "sorry guys she walked in 1 minute before closing time" and preceded to rush me around and were displaying and projecting their frustration onto me, even though I was unaware they indeed closed at noon based on the hours of operation that were displayed on Google maps. I informed them that the hours were displayed wrong on Google maps and they responded with "no it's not, you must be mistaken" and "well did you check our website, that's only Google maps". I then questioned them and said "so you expect people to double check Google maps by going to your website?" I ultimately was unable to get the services I came to the DMV for because of their refusal to help me. A horrible, unprofessional, and unacceptable experience. Do not go to the DMV in Leesburg, VA. read more

DMV - Departments of Motor Vehicles Near Me - Leesburg, Virginia

Best experience so far at a DMV. Applying to get real ID. Did app online and used QR code to checkin. Got to window even before my appointment time. Application process took ten minutes including picture. Employee lacked personality but I don't think those types work at the DMV plus I'd imagine it is wearing dealing with the public. Also dropped plates for a car a sold. Get ID in mail in a few days. read more

I REALLY wish I could give negative stars for this review. GO TO A DIFFERENT DMV LOCATION! First of all, as a disclaimer, I would like to say that on our first visit there, we waited for what felt like forever - which is generally to be expected at any DMV around lunch time (our fault, I understand that). What we didn't realize is that we were about to encounter the absolute worst customer service by employees who clearly hate their jobs and working with people. We were there so my boyfriend could obtain a license, after many years of not having a valid one (but he did previously have a license). When we were at the front counter, being checked in (or whatever you want to call it), the lady continuously asked him to see his license - which AGAIN is why were there. Okay, maybe she didn't understand the first time, which is fine, but after multiple times explaining why were there, it started to feel like we were reinventing the wheel. Anyway, moving on... So we wait, and wait, and wait. He finally takes the written exam and passes - cool. Much to our dismay, we were then informed that he could not take the driving test the same day, and we would need to schedule an appointment to come back the next day - ridiculous. We were told that day that the following day, we would not have to wait in line and we would be in and out within an hour. So here we are, the next day. We had to complete the exact same paperwork as the day before, complete the eye exam (again), and take his picture (again). The employee was extremely rude when she learned that we did not bring multiple forms of verification of his address, which we did not think we would need to bring as we did all of this LESS THAN 24 HOURS AGO!!! Anyway, here we sit, over an hour later, and he still has not been taken out for his road test. I'm glad we didn't have anything else to do these two days we have wasted at the DMV. Ultimately, just don't. That's all I got. read more

I want to thank the dmv staff for working with me and my wife to finish what we started at the same day! Especially Ms Dina Hanna for getting it done and not giving up on our problem. Thank you Dina! read more

My son needed a driver's permit and we knew the day after Christmas would be bad. The line was 200+ by the time they opened but the staff worked efficiently but still friendly. The key is to show up early. 7am (1hr before they open) seems to be the magic hour. We were met with a friendly rep in 7 minutes. He also gave my son testing tips and reassurance. I do understand the long wait at the dmv can be horrible but I know the staff are doing their best with limited resources. Also I thought their website did a good job and gave info on all of documents you needed to bring. read more

I was so surprised that my experience was great! The lady who checked me in was very kind and patient with me. Leo Vielma the attendant that renewed my license/realID and got me my new tags was also extremely kind and to the point. We had a little complication in the middle but he was very quick and efficient in solving it and didn't make me feel like a burden or that I was being rushed. Thanks Leo! read more

What an absolute friggin joke. I've lived in this state for 19 years and have purchased multiple vehicles here. You can vote by mail, but I can't register a new vehicle online during COVID. Website sucks and nobody answers the phone. PATHETIC!! read more

I wish if they treat with people better. I am not expecting even an smile just not being rude to customers is enough. I don't want to behave the same and do the same. Being polite is very different than being confident in front of customers. Hope DMV goes online for all of the services so we don't see any person any more. read more

the line. on a saturday morning. at 8 am right when it opens!!! why are you all hereeeeee! (probably the same reason i'm here but still) read more

DMV - Departments of Motor Vehicles Near Me - Leesburg, Virginia

It's a 0 stars for Leesburg DMV because of the woman who stand in front of the door to check the appointment at 11:45 09/16/2020 She's really ruled read more

As we all already know, DVM is ALWAYS busy and the wait time is at least an hour. I don't understand why they don't hire part time personnel to assist during evening and weekends hours, I am sure there are lots of people willing to do so. Ms. Merlita and Lily were very friendly and efficient while handling my transaction. Luckily, I was able to avoid the rush hour and get in and out and about 90 mins (3 transactions done). Thank you for your help and kindness! read more

Showed up 10 min before opening to wait in line and was out in about 15 min! Staff was really organized and helpful, even being friendly despite me being tired and cranky since my ID was stolen. They helped to remedy the situation really quick. As long as you have all your papers there's absolutely no issues! read more

Today by 7:40 am I stand by the door the line is start very long , finely I wait 9 clcok get in the building ,wait 30 minutes I get paperwork down 9:30-10:00 finely I finish my ID card I was very happy, the No.13 windows office lady very very helpful..thank you ..total 2 hour half ..if u come no an appointment day wear more clothes Bring a big cup hot coffee standing outside is feel so cold read more

Great service! Long lines cant be avoided. Go 45 mins before opening time to get in and out within 3 hours

Amazing and kind staff on a Saturday morning!! Got everything done with smiles on our faces!!

I don't hate the dmv, I just hate waiting at the dmv. There are 13 counters. Of those, only 3 have employees to assist peoples needs. I have been here for over an hour. Sux. The employees are nice enough, and once you get to a counter it's pretty speedy. It's just getting there. read more

DMV - 13 counters and only 3 in use. Terrible. - Departments of Motor Vehicles Near Me - Leesburg, Virginia

The only way you can get an appt is on-line - Good Luck if you don't have internet- and the waits are beyond ridiculous!

Unbelievably slow service. 100 people waiting and 4 - 5 attendees to wait on them. Not first come first serve so one can wait an unfairly long time. The fact my taxes go towards this service sickens me. Government-run services need to go away and be replaced with private businesses that are performance based. Truly, any politician running on that platform has my vote. read more

What a horrible experience this is here in Leesburg, VA. Their lines are obnoxiously long anyway but they allow half the employees to go on lunch at the same time majoring slowing down any progress instead of adding additional personnel for coverage during those times. Not smart. They also don't set the A/C at a reasonable temperature cooking us all in here standing around. There is absolutely no sense of urgency on anyone's part here. They staff only 1-2 people that can even man the desk to ask questions so you waste all your time just to be sent away. How about we study the demand and staff appropriately. It's pathetic that a State rum facility is not more efficient. I suppose it's acceptable to have such a low bar for customer service. read more

I know no one looks forward to DMV visits but this has been by far my best experience with the DMV and that's all in part to Leo, he was so helpful and friendly in answering my questions. He made sure I knew the steps I needed to take to help with my registration and getting set up with dmvnow. That kind of friendliness can completely change what otherwise would have been a stressful situation. Thank you, Leo!! read more

I went there today. No problems and small fee. Usually you can't get out of a DMV without some kind of hassle or a large fee! Not today. Everyone was polite and friendly. The line was alittle long but it's what's expected. No reason at all to complain. read more

Very long waits and slow service but most of the people are nice. Pretty standard for any DMV honestly.

Hate every dmv. Virginia dmv rules and regs are especially ridiculous and make no sense. This is me comparing to Florida and California. The dmv website is completely inaccurate. Then when you get to the dmv you need a million more documents than what was stated on the website. You can walk in with everything that you think would make sense to accomplish a task and be told it is insufficient. Just wow. Virginia is horrible as far as dmv business is concerned. Maybe I could sell my soul and that would be enough....but probably not. And you can't make an appointment like you can in Florida and California. They gave me some lame excuse as to why they don't offer appointments. Riiiight. Pretty sure Florida and California have no clue what they're doing with their online appointment scheduling.(yes that is absolute sarcasm). read more

Wow! What a disaster. Over 3 hours to register a vehicle is the longest I have ever had to wait at a DMV and I lived in California for 10 years. I could barely understand the lady that helped me and she was very argumentative from the start. Avoid this place like the plague. read more

I was ready for a nightmare, after I read these reviews. Fortunately, I was surprised as all employees were very nice and helpful. The security guy was also very friendly( had experiences with crazy and mean security guys before). The best part is that it only took me an hour to be done with my stuff and it was Saturday. read more

Had an appointment that we have had to reschedule 3 times now and wait 2 months in between each appointment. Come today 15 mins early to my appointment and they are making people stand and wait long times out in the freezing cold. This city and state needs to step up and make warm areas for people. Or set it up like the do at doctors offices and call you when they are ready for you while you sit in your own car. This is ridiculous and unacceptable. read more

Just the absolute worst. I went yesterday to renew my license, and what a mess it was. The line to get a ticket was 35 minutes long. Then, they only had 4 people working the windows (whereas there are about 12 stations), so things moved very, very slowly. In the end, it only took 2 hours and 45 minutes to get my license. Fortunately I brought my laptop and turned on wi-fi hotspot on my phone, so I got some productivity out of the time. I feel sorry for the poor souls who weren't able to connect and completely tune out the DMV misery around them. I'm honestly not sure they could be more inefficient. It's a great reminder that the government should never run any business. I'm looking at you, state ABC stores. read more

Do not visit this location today . Real ID wait so far, 2 hours and still waiting . Wow shameful

This is shameful. There are 13 counters and only 4 are staffed. The line to get a number to get in the actual line is wrapped around the lobby. read more

Waited 4 hours to be served by a incompetent representative. Hopefully next time I go in my multiple hour wait won't result in the same thing. Make sure you have 5+ hours free and something to relieve stress before going. DMV is never a pleasant experience, but this one is particularly awful read more

Line hasn't moved in 30 minutes. There's one person at the front desk handing out numbers at an alarmingly slow pace. They lost my paperwork that was certified delivered by UPS and signed for by someone who admitted they lost it, then all I got was a blank stare. Now I have to get temporary plates and come back here AGAIN. It'll only be the 4th time because of their error. No big deal, just wasting PTO on the DMV. Good times. Won't have my paperwork sent to this DMV ever again. read more

Okay, I came here with patience and knew it would take awhile...but 4 hours to change my stupid name?! And 6 windows are empty...my number was next finally just now, but suddenly they switched from B to A. What in the actual fuck. read more