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    7 months ago

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    8 years ago

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    7 years ago

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    6 years ago

    Waited 2 1/2 hours for one thing. One person was working and would help someone and then go take a 10 minute break. Horrible.

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    7 years ago

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    9 years ago

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    9 years ago

    There is one person working and over twenty people waiting for service. I have never been to such a poorly run DMV.

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    9 years ago

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    Secretary of State Driver Services Facility - Long lines, even with an appointment

    Secretary of State Driver Services Facility

    2.8(116 reviews)
    32.3 mi

    * NEW LOCATION: 1771 W Diehl Rd #110, Naperville, IL 60563…read more Jaqueline and Anna are so helpful and kind. This is absolutely the best DMV experience in my 20+ years of going to DMV's. After having a stroke in mid March, my father and I came to get a temporary handicap parking pass. The process was smooth and quick. Additionally, I had to add my father to my car title since it only listed my name and I currently cannot drive. We should have had an appointment for changing the title. We also arrived about a half an hour before closing, which I know can typically be frustrating for employees. Not only were Jaqueline and Anna polite and patient, even encouraging us to take our time, numerous other employees jumped in to further assist. All were beyond helpful and personable. Overall, excellent customer service and professionalism. Thank you for creating a positive DMV experience!

    After I moved back home to Illinois, I needed to obtain a new Illinois driver license. I made an…read moreappointment at the Naperville, Illinois, DMV. I received excellent, friendly, and helpful service from the employees of the Naperville, Illinois, DMV. I was treated kindly and politely by the employees, and I received my temporary Illinois driver license that same day (and I received my permanent Illinois driver license in the mail not long afterwards). Thank you to all the employees of the Naperville DMV! You and your services are both needed and very much appreciated. Thank you to all the Naperville DMV employees for your service to our community and to our State. God bless.

    Photos
    Secretary of State Driver Services Facility - My reaction to this farcical operation.

    My reaction to this farcical operation.

    Secretary of State Driver Services Facility
    Secretary of State Driver Services Facility - Edit sent... lets see how long it takes to change. ;-)

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    Edit sent... lets see how long it takes to change. ;-)

    Department of Motor Vehicles - The FRONT of the Deparment of Motor Vehicles

    Department of Motor Vehicles

    2.7(14 reviews)
    27.2 mi

    Staff were awesome. I do have to say even with a scheduled appointment I still had to wait 30…read moreminutes but the staff was friendly and efficient.

    Ok, it's the DMV. Who wants to come here if they had a choice? Definitely not me. But even so, I've…read morecome to this location twice in the past 4 years (renewing license both times) and in my opinion, this location exceeds what the reviews say. Comparing my last experience 4 years ago to this experience, I feel like they have a better system now with most everyone going to an initial "information" counter, then receiving a number and going to whatever side of the waiting room you need to go to based on your needs. Most of the employees are much more friendly than the movies and stereotypes give them credit for, and I was very pleased by the friendliness that they showed that I didn't expect. Granted, there are a few crotchety employees (what sector of government doesn't have those), but they were the minority in my experience. Also, I think if you treat them nicely, they'll show the same back. The physical place isn't anything to write home about. You can tell it's older but they keep it pretty clean. They have way too many signs on the walls, so you end up not paying attention to any of them. It didn't bother me, but just a suggestion for whoever handles the signs, it's overkill. My wife and I both came around lunch expecting to wait for hours, and we both renewed our IDs in 45 minutes from the time we walked in to when we left. Now, I wouldn't go in with that expectation, but I just say that to say they've become more efficient over the years and I'm definitely a fan of that!

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    Department of Motor Vehicles

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    Department of Motor Vehicles - Line for REALID.

    Department of Motor Vehicles

    2.8(80 reviews)
    29.7 mi

    REALID UPDATE! This…read moreDMV is the best! The best service, efficient processes, and shorter than average wait times. I came here on a "walk-in" Saturday for getting my license updated for REALID. The facility opened at 7:30am and I got in the outdoor line at 7:20am. There were probably about 50-60 people ahead of me and after the doors opened it took about 25min for me to get in the building. When I finally got to talk to a human, it was about a 1 hour wait overall. They confirmed I had the proper documents and then it was a 10 min wait to get my photograph taken. From there, I sat about 20 minutes in a waiting area to get my documents scanned and pay the fee ($5 + $1 card fee). Once I did get to the teller, Marcie (who was very kind), it was about 10 min for processing and scanning. After that, a 3 min wait to get my printed temporary REALID, until it comes in the mail in 2 weeks. In and out in just less than 2 hours. I had headphones to keep me entertained. My advice is that if you can get there by 7:00am, you'll have a real shot at getting out of there in an hour. Don't go anywhere else! This is the best. PS. There's a sign hanging in one of the offices that reads, "You don't have to be crazy to work here, we'll train you." If that's not the best example of self-awareness ever, I don't know what is.

    Agency worker Ron Serpico very helpful. Understanding and very kind man.wish more people in…read morecustomer service jobs were more efficient and reachable like nr Serpico.

    Photos
    Department of Motor Vehicles
    Department of Motor Vehicles - 2 hours and waiting

    2 hours and waiting

    Department of Motor Vehicles - Very busy at 6:30AM, line wrapped around building.

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    Very busy at 6:30AM, line wrapped around building.

    DMV - departmentsofmotorvehicles - Updated May 2026

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