Our experience was awesome. While it is challenging to get appointment but once we got the…read moreappointment the experience was good. There is ample seating if you have an appointment and we were called quickly. The examiner was nice. While the child passed, they were provide detailed feedback so new drivers focus and drive safely and carefully. So I highly recommend this location.

I went to several DMVs for my NC license because I had to wait in line all day and still didn't get…read moreservice by the time they closed. But this location only had me wait about a half hour which was wonderful. They got me taken care of. The woman who helped me was a bit intense, but I can understand it is a serious job and some customers are probably difficult. Highly recommend this location specifically.

The Shotwell Garner branch has the worst, most rudest staff I have ever had to deal with! They are…read moreincompetent, slow, and ignorant. If they actually had customer service I could have been done in there in 15 minutes, instead it took close to an hour. Complete idiots!

When contracting a state service that is customer based, the contractor's bid MUST include enough…read moreexaminers to provide excellent customer service. There is no excuse for customers being unable to make appointments to obtain a 1st time license including a road test, nor a lobby full of citizens in need of simple renewals and being turned away. Someone didn't think through this clearly when writing the specs for bids for Driver License Services. Low bid shouldn't always be awarded contract when adequate staff is sorely lacking.

12/12/23: I've been procrastinating on getting my son an ID, but today was the day I finally got it…read moredone. I chose Wendell hoping it wouldn't be as packed as the DMV's in Raleigh & I'm soooo glad that I was right. We arrived around 4 pm as walk-ins. It's located in a small shopping strip. It's super small but very quick. We got there and there were 3 customers ahead of us. We were quickly checked in & given a number. Within 2 minutes, Mrs. Johnson called us to her window. She was very nice and efficient in handling our request. I brought a million documents to verify his identity, etc. but she didn't need them. We were in and out of there within 10 minutes. I was very glad that I finally got this done & I will go there again if I ever need my license renewed, etc. Check their website before going to make sure they can handle whatever you need. Not all offices handle all things DMV. I highly recommend this location.

I don't understand the new process. As a retired Leo it just makes no sense. There's a line wrapped…read morearound the door, one of the only states where you have to make an appointment just to go to the dmv. With everything you have to go through to get a passport this should hold a little more weight than it does. You literally have to verify social , take a photo , mail your birth certificate to the federal government and then they send you a passport. Why is this federal identification that allows me to enter other countries and come back to my own country not sufficient to get a state drivers license or permit on its on It makes absolutely Zero sense. While the staff were nice especially the woman who helped my son the experience is always horrible. The State needs to step up and help as opposed to leaving this sector private. 2-3 months for a simple appointment at the dmv is ridiculous. Hire more people , build more locations !!! Catch up with the demand or stop building more homes. Get it together wake county and NC Thank you to the staff for being kind

Had an awesome experience at window #3 I wish I got her name She was so sweet! Scheduled an…read more8:15 appointment and was in and out in 10 minutes All staff was kind and competent

In a world where DMV dates are harder to find than anything else lately- this is a great walk-in…read morelocation! I was told to wait for a text on my phone outside in the parking lot. Never happened and I missed my turn as a result. They recognized that and provided me with another opportunity 60 mins later. Staff works hard and is great- just keep a close eye on the counter screen even if they tell you to wait outside for a text because the electronic system is not always functional.

I got in line at 2:30pm and was out of the building at 4:46pm. They put the "At Capacity" sign up…read morearound 2:50pm but still let us stay in line. As they got people in and out the gentleman counted and let more people in. They were very patient, fast, and courteous. NOTE: Make sure you bring your DL/ID, birth certificate, 2 proofs of residency, and marriage license for the Real ID. They all have to match as far as the spelling of your name on all documents. The gentleman comes out periodically to check documents and will let you know if something else is needed for the service you're requesting. Any kind of driving test they start cut offs after 3pm. You have to ask for the specific time. Hope this helps.

10 minute wait! In and out in less than 25 minutes. Polite and professional staff! Amazing!read more

This is one of those necessary places of evil that we have to visit once a year (or more times…read moredepending on how many vehicles you have.) I have to say that I would rather go here that to the main DMV office 5 minutes away to get things done. Parking is easy and hassle free, and the line moves at a nice pace assuming you have all your paperwork. There is not much on the inside to look at, just the attendants, a bench, and ATM machine. Other than that it is just a big empty room. They do not do all the stuff like they do at the main office at this one, all they deal with is License Plate issues, so sometimes you still might have to head downtown.

The pictures provided are NOT current nor is this former location…read more This agency relocated to Atlantic years ago. The staff at the new location are awesome, professional efficient. My wait time has been merely minutes....not hours.

After reading all the reviews, I was pretty anxious about going to the DMV. I had made an appt for…read moreSept but canceled after seeing so many people say that they were made to wait outside in the heat. I rescheduled for 730am Nov 1st and it was freezing outside, but I had a very good experience overall. A couple tips I wanted to share that I haven't yet seen on the reviews. If you have an appointment, go inside right away and check in with the desk so you can get a number. I arrived at 7:15 and was told by one employee to simply have a seat and I'd be called at my appt time. My appt time came and went and over a dozen walkins were brought in during that time. At 7:35, I checked in at the desk and was told that I should've done that already as soon as I arrived. My paperwork was verified and I was given a ticket. I received a text with my ticket number as well. I was prepared to wait forever since I hadn't checked in immediately. Thankfully, my number was called almost immediately at 7:40. The clerk was very pleasant and friendly. I was out by 8 with my new drivers license, less than an hour after arrival. I can't stress this enough, but it really pays to be friendly and polite. I smiled at everyone and they were all courteous in return. If you don't speak English, please make sure you know what you need because the employees only speak English and had a tough time understanding those who did not. A translator will not be provided. My last warning: the employees were extremely communicative and gave updates every few minutes. They told us all that the kids were out of school today so many of them wanted to take their road test and the wait would be 3-5 hours. You must make an appointment if you don't want to wait forever. They also told us that if we got tired or cranky that we should just leave. Parents were also asked to wait in their cars and not inside with their teen in order to allow more chairs for other patrons. I moved from out of state and already had a RealID so I brought my SS card, drivers license, water bill, electric bill, and car insurance verification. These were all required and worked out for me. I took the vision test and there were 20 road signs on the test that I had to read out. The first 16 are normal signs but the last 4 are completely blank and you just have to recognize the shape, which is really confusing. Some are obvious like a stop sign, but I didn't recognize the shape of a "no passing zone" sign. It was the only one I missed so not a big deal but just a heads up. Study the signs while you're waiting. They have printouts at the front desk. I'll add more tips if I think of them. I was prepared to wait for hours even with an appointment and I was pleasantly surprised.

Absolutely ridiculous. Don't bother making an appointment, just plan to get there when it opens. I…read morewas so excited to be able to get an appointment. They tell you not to get there any earlier than 15 before your appointment- don't believe it because they will take everyone else as a walk in that got there before you. Once they take your documents they send you back OUTSIDE to wait while they take all the walk ins, which is actually inhumane in this heat. Plan to go on a day with nice weather, for sitting outside for god knows how long. Glad I don't have to do this very often. NC- get your act together

Do you like to watch paint dry? Do you enjoy mindless paperwork? Do you enjoy standing in lines? If…read moreso, this is your place! The bureaucrats working there enjoy chit chatting all day long while people wait in line outside. They have no urgency. They need to stop chit chatting with everyone and get the line through faster. Absolutely infuriating how backwards the NC DMV system is.

I went to this facility a couple of years ago to get the titles a couple of vehicles changed over…read moreto my name. My husband passed away and the titles were in his name. Everything went so smoothly. I came back to get a couple of trailers put into my name. The person who is in charge of doing the title work refused to help me telling me that I had the wrong paperwork. I came back with another form to see if that would work and she informed me that it wouldn't. I explained to her that it worked for the boat at fish and wildlife and it worked for both of my vehicles. She informed me that there were different rules in place and that she couldn't help me. I finally decided to go to another dmv and...guess what...I had the right paperwork. I would normally not leave a negative review about anyone but she could've cost me money because of her lack of knowledge. The job she has is way too important for her to not know how to do it.