The lady that does the behind the wheel test with red hair is very rude and does not know how to do her work. She should really be replaced because i'm not the first one to have a bad experience with her. Her attitude really doesnt belong with people who are paying and doing everything right to get their license read more

There are faster, friendlier DMV offices in the San Fernando Valley area. I wouldn't go to this one unless you have an appointment.

Has to be the worst place .... I went to my car to get money when tried to get back in they denied me entrance even thou I had a number that hasn't been called yet. The lady behind window 20 asked me if I had a card to pay with... Really I lost all my cards how am I supposed to pay .... That's y I'm here... not only that I took time off of work to barely make it on time, to just waste it... read more

The person that helped me inside, he was nice. The driving test instructor however she was really RUDE and so was the other instructors. These b**** should be fired. Never coming to this dmv again. read more

Guys and Gals- Do not go here. This DMV is a black hole. We had an appointment for 10 AM. Reached at 8:30 AM. Counter 29. This is where our troubles started. Old lady- M. Rodriquez/ - Man slow as molasses. Lady is clueless. First said our appointment was not showing- shocked us for a few minutes, begging her and showing her our appt. confirmation. She doesn't care, says the computer does not show- calls next! Oh my god, we beg and plead her- nope she takes- 5 driving school instructors who she knows- who got the kids for driving tests.. go figure eh. We plead this old bag ( she is bound to go straight to hell- this good for nothing woman) and she says- found your appointment- the computer was slow... haha! We were like oh my god- saved. Thank you lord! Nope- the ordeal just began, Next she says well... your permit is from 2018- we need 2 proofs of ID- what? Madam we checked with DMV appt they pulled our permit and said we are good to go- she says no- go get Birth cert... and takes 4 more of her buddies- drive school instructors led kids... needless to say all these kids are previlaged and moved up in the line- cos she gets gratis and kickbacks from her instructor friends... no questions asked for them. DO not go here. This place is a scam. Soon, you will see this lady appear on the ARLETA DMV SCAM ON the news. read more

This is not the closest DMV to me but I took a chance because they had better appointment availability. I walked in on a weekday to a very short appointment line. I quickly got my form and ticket number. To my surprise, I was called up within 5 minutes. My title issue was not fully resolved but the employee was VERY helpful. She made sure I had all the info I needed to make sure my issue would be fully resolved when I returned. I will definitely continue to come to this location read more

Fast service and not too long of a wait compared to Glendale dmv. Would not even waste time going elsewhere. Really like this place because it's usually a quick in n out process read more

Satan's a-hole right? Yes. This particular DMV is beyond stereotypical, and although I rated it a single star, it holds a special spot in my charcoal filtered heart. I was here on Cinco de Drinko, and what an experience it was. I was unable to make an appointment until 2 weeks out, so I decided to venture in unanounced. I ended up waiting for 3 hours(which I expected), but the story lies with the events that took place between 11 and 2. First was the security guard harassing people which was pretty much comedy until his attention was brought my way. "Sir I need you to move" is what he kept repeating to me every 2-3 minutes for over a half hour. Finally I took a single electric slide step to the left and he quit talking in my ear. Another hour goes by, and for some reason, he decided that people were no longer allowed to exit from the front entrance/exit. He stopped an old lady and said, "excuse me, but if you are leaving then you need to go to the other side." She complained, but ended up complying with his awkward request. Next guy comes through, security guard says the same thing, and the guy challenges his authority. Words transcribe back and forth, and as the man is walking away to leave, the security guard says, "get outta here ya punk ass." Man comes back ans says "what did you just say?" Security guard replies, "I know what I said, whatcha gonna do? Nothing, you aint gone do nothing, now get outta here." Man requests supervisor, and I vacate the area. Next 15-20 minutes go by flawlessly except for the fact that I'm still standing and the guy behind me is starting to have a conversation with himself that is straight out of the Shining. Then a full orchestrated Mariachi band walks in and commences playing. Trumpets and all. My number is finally called, but I can't hear a thing the lady behind the counter is saying to me because they are so loud. A live band in the middle of the work day at a gov't office in which the public is trying to take care of business. Wow. I'll spare you the rest of the details, but the least they could of done was pass around some tecate or some bud light clamato tall boys. read more

This place is the so bad. At one time it was great. I've been trying to transfer a title on a car since 7:30am it's now 12:15pm. They have 6 windows open out of 40 and its standing room only in here. Gotta be 300+ people and another couple hundred outside! Come on jerry brown and Gavin help us please. read more

I never really post bad reviews but today my husband and I had the WORST experience at this office. The lines weren't so bad, the people who check you in are okay too, our problem began once it was our turn to speak with a dmv agent/ rep. This lady was very rude and disrespectful, we were trying to renew my husband's drivers license and we tried to explain our case to this woman.. She basically told me to shut up because she was talking to my husband not me and to mind my own business, then she proceeded and did absolutely nothing to help us, I kept silent because I didn't want to get involved or lose it and insult her (because at this point I was already really upset) her attitude towards us was not the right attitude, I've worked in the healthcare area for years and my main focus is regardless of your personal issues, always treat people with respect.. Well this time, I felt nothing but humiliated, as we were gathering our papers my husband told her that she needed to be nicer to people and she dared to talk back to him and said: "maybe next time you should be able to speak for yourself" I wasn't going to complain until I heard those words, I filled out one of those "how are we doing?" Sheets and gave it to the manager. I really hope they do something about workers like that, it's very disappointing and draining to deal with those situations on top of the inconvenience of having to renew a stolen drivers license, if there was a way to do those things online we definitely would, but unfortunately that's not possible therefore we have to go to one of these offices and do this in person. I have never been in a situations like this, I am always very polite and friendly so I have never in my life felt so disrespected and aggravated. I can't even describe how upsetting it was. Residents! Always speak up when you have an issue, don't let others put you down or disrespect you. Address it to a manager or supervisor in charge. Smile and be kind to one another. God bless. (: read more

I read some bad reviews but made an appt here anyway. While it was very hard to find parking in the lot at 3:30 pm, I only had to wait about 10 mins from my appt time to be called. Everyone who works there was very nice and the whole process of getting my drivers license went very quickly. Be sure to read the website for docs you need to bring before you go. read more

This place is a nightmare. I really needed help getting some questions answered about registration renewal as a new California resident and this fish looking lady was being very rude. I asked her for a manager and she told me I can call an 800 number or go stand in the 2 hour line at the info desk. read more

Wow can u say best dmv experience ever? I have been dreading my dmv appointment for the past 2 months thinking it's going to take 3 hours minimum, however, believe it or not it took me less than 45 minutes from when I arrived for my 1:40 appointment to walk out he door with me liscense renewed. All the employees I interacted with were very sweet and friendly . Really well run location in my opinion. read more

This DMV is much better than especially the one in Van Nuys on Vanowen Boulevard, those people are rude, they are not nice at all.But at this one people are nicer specially Rosa she's such a sweetheart, she greet you with a smile and you can see that she's happy doing that job. read more

Okay here is the trick: MAKE AN APPOINTMENT! I had expected a nightmare, but made an appt online ahead of time. Lines were out the door when I arrived on a Tuesday @ 1050am. But I was in and out in less than 15 minutes for a DL renewal! The clerks I had were not nasty. (wow!) Another thing to note: I'm gps-dependent, and the city of Arleta was not on there. It's Pacoima, and I didn't realize. So, had to print directions. Parking was a nightmare, but I kept a hawks eye out for anyone walking to their car, and got lucky. Something funny: there were Security Guards all over... lol.. we all know dmv's to be anger-producing... but wow! I'm just glad to have survived this every 12 year obligatory event! Ugh. read more

This has to be the best DMV experience I've ever had! I showed up no appointment at around 7:37am and as expected more than a few people were already in line. However it they opened promptly at 8 and the security guard did a great job organizing the line in an orderly fashion letting people in a couple a time while also escorting the people with an appointment to the right line. Once inside the lines moved at a adequate pace and the employees were all very pleasant and helpful. The many open windows and speed at which they called numbers up was was impressive as well, I sat for only about 20 minutes before being called up and presenting all my paperwork. I must admit my eyes failed me this morning during the eye exam but the employee was more than generous and kept giving me more tries than I should have taken and despite my mistakes gave me a pass on it! The rest of my time here while testing was quick and equally pleasant, Needless to say I passed my motorcycle written test but I can't help but feel like my nerves were steadied by such a calm and welcoming environment as opposed to other DMVs I've been to, I wasn't felt rushed or pressured to finished as they had ample testing stations. Even the bathrooms were clean as the rest of this facility! I cannot emphasize enough how great this place is! read more

Horrible, I came in the morning thinking it opens at 8am, unfortunately only wendsdays is it that opens at 9am. The lines are crazy long as well. read more

If you are renewing your DL and expect to take the written test then DO NOT make an appointment past 3:30 as in all probability you will not make it to the test which has a 4:30 deadline. That is what happened to me when my appointment was at 3:50PM By the time I made it to the test portion of the renewal it was 4:38 and they did not let me take the test. So, I had to come back a couple of days later to take the test. Since I live 15 miles away and with gas at $4/gal it is money and time lost. I had an appointment which was smart and made it through the process of renewing my DL very quick, it is a shame the 8 minutes past 4:30 and they forced me to come back again. Also, both times, I could not find parking on their lot so I had to park a block away which is OK by me but be forewarned about parking issues as well. read more

The worst service ever, I cannot even begin to explain it. The receptionists are so rude and unhelpful. They have no tolerance for simple questions and have snarky atitudes. I was not only appalled but shocked by the disrespect shown to not only me but others. If you decide to come here expect the worst. read more

One word: UNPROFESSIONAL the clerks who are supposed to provide "customer service" do not follow through with their job I understand busy days and long lines, but they are just extremely rude, the security aren't helpful what so ever, don't know how to answer questions. read more

Worst place ever so packed waited almost 2 1/2 hours to take my driving test extremely pissed off

Never thought I would ever write a positive review about a DMV, but The Arleta DMV is well organized and the employees are even friendly.

There was a fairly long no appointment line and a lady came outside informing people towards the end of the line that only 10 out of the 30 computers were working so it might take a long time. Some chose to leave for another DMV. I stayed because I was sick of taking the bus already...I was in and out within a little over a half an hour with no appointment and the staff were awesome. Everything went unexpectedly smoothe! read more

I give it 4 stars for being pretty quick if you don't schedule an appt. took me 1 hour and 40 mins to be in and out to replace my lost driver license. With an appointment online your in and out in 15-20 min max and you don't have to wait in the huge line outside. It's so terrible when it's hot and you have to stand in line they should have those mist machines like at six flags. But that's what you get when you don't schedule an appt and I knew this. Great thing is that it's quicker than the other dmvs I've been too. One cool thing they should add is an express do it yourself check out machine for specific items using finger prints to confirm identifications, but then again this will replace the employees. It's funny because Everytime I go there i always see someone that looks like someone I know or I see an old friend from high school. Oh yeah bring a pen and start filling out the basic information sheet before getting your number. They will have you fill it out before giving you a number and this will slow the line down and people will get frustrated especially since it's hot. Oh yeah FYI Once you get inside on the right there's cold air coming out the vent on the floor. read more

I made an appointment to switch my registration from out of state. The man who helped me inside was very friendly and helpful and sufficient. My appointment was at 9am and I was finished with check in, waiting for my number to be called, and speaking with man at the counter/doing paperwork by 9:20. However, the VIN inspection is crazy. There is one woman conducting both inspections and drive tests. She alternated between registration inspections and the tests. I was the second in line for inspections, but still waited for her to complete 1 inspection and then an entire drive test. I had to wait for an hour outside in my car for her to return from a driving test, then conduct my inspection. There was a line of 7 or 8 drive tests so I can't imagine how long they waited. read more

I come from NoVa/DC area and I have to say. With the ability to schedule an appointment I was in and out at my whim. It felt like skipping the line for real. I actually traveled further to visit this location because of the horror stories about the other offices in this little area. read more

Worst dmv over all dmv's the female manager that was on duty today 1-16-15 was just unprofessional unknowledgeable extremely rude almost the whole dmv employees are rude . DO NOT GO TO THIS DMV .save ur self time and respect stay away from this location . read more

Unlike many other DMVs, I liked this one. I today handed over writing test for driver license the first time. People are very polite and friendly unlike other DMVs. I hope that this will always be so. But the queue is large and a lot of people, I came at 8 am and finished at 12:30. In each DMV is the same. read more

I hate to say this but, this is mt favorite DMV. All the other ones have the shittiest and most bitchiest workers. This DMV always has lines (which DMV doesn't?). There is never parking. But the employees are very nice and patient. Sometimes they look tired from life, but they're nice. That's all that matters, especially after you just stood in line after 4 hours. read more

Transfer vehicle from different state - I came 45 minutes before they opened and there was already a line. A lady came out prepping each person and thank goodness she was there or else I'd be here longer. Since I needed verification, she gave me a paper to fill out and told me to take my car to the verification side. Five minutes before opening, an employee was already checking the vehicle. It's a little after eight and I'm already inside waiting to be called. Next time I'll know to come early, and I hope someone will be out there prepping customers. Great experience today read more

Great positive experience. Make an appointment and you will not wait. I do not understand all those people in line.. driving test was efficient and quick. read more

I NEVER GO TO THE DMV WITHOUT AN APPOINTMENT! Waiting for hours and hours at the DMV is just awful so folks seriously make an appointment. I usually make appointments at this DMV because you can get your appointments sooner than other DMV's in the area. With my appointment I am in and out within 15 minutes. Who wouldn't want to get in and out quickly? Great stuff. read more

Had a hassle trying to do a change of title. Revoked my registration without completion of change in title. I was informed that I needed a smog check, which I was fortunate enough to get done right away but if that was they case they should have stopped the process and not revoked my registration. read more

As long as you make an appointment, your visit will be quick. Been here 2x in the past 30 days and both times I was seen before my appt time. Staff is very friendly and helpful. Long lines, so def make an appt and bring your confirmation number. read more

Arleta Dmv is better than the other dmv's out there although I failed 2 times here in driving test but it's okay. I understand. I am not hiding any grudge because they treated me alright unlike the winnetka dmv. Jake helped me a lot and the other people who works there the only problem is that the woman who works there needs to smile more often. She frowns and seems like she doesn't like us. but it's just what I think. but she can change it i know. People who go here needs to have an appointment so they won't need to wait for so long. Anyhow, that's all. I just want to thank Jake for for helping. I know he already helped a lot of people. good job and keep it up. read more

It's the best dmv , so far .. Well organized and very nice people work there .. I went for my drives behind the wheel test . Very nice gentleman , very funny guy . We were talking all the time will driving and in the end he said good job ur pass .. Great people and well organized . read more

I came in to renew my registration and boy was I disappointed. I came in at 12pm and the line was very short. Regardless I still waited 3.5hrs to even be seen. I had all my paper work and cash. I was $15 short so I asked if I could pay the rest by card and I'm told no. They only take debit but I can go to the machine and pay the rest by card. So I go to the machine and wait in that line for 1hr and the aching won't take my information. I inform one of the ladies at the reception desk and she says I can't pay cuz I have a pending payment and I have to come back another day! Are you kidding me! Why was I not informed about this at the beginning when I made the cash payment! I don't mind coming back to pay off the rest but I do mind when people waste my fucking time!!! I seriously wish I could do this online but no I have to waste my entire day waiting on these people. read more

I was actually late to my written test appointment and they still passed me through and very fast! I literally sat down for 2 min and they called me, it was fast & easy. I took my behind the wheel test here too! And I am so glad I did. It is super easy if you are familiar with the neighborhood! The examiner was soooooooo nice! I passed. It was quick and easy and I'm really glad I came to this dmv instead of another one for my behind the wheel test! read more

So I was coming into renew my license.. I showed up around 8:30 am on a Friday.. my first time here so I ask a security guard to help me and he was very nice about it even asking me if I had my form so I won't have to waste more time.. it was the bald guy and he was sweet. Waited in line to get my number and from there it was just waiting to get called.. the only downfall with this place was having to wait so long but after being called it went by so quick and each window I would go to everyone was sweet. I ended up leaving around 11:30.. read more

I've been to this DMV twice in the past few months. Extremely busy both times but incredibly efficient and organized. Everyone (security, front desk, and the employees at the windows) are helpful and pleasant. This DMV and the one in Granada Hills seem to be the best in the area. read more